topic Ruckus R550U 5GHz Issue in RUCKUS Support for Lennar Homes

Ruckus R550U 5GHz Issue

dylanchan1688 — Sun, 11 Jun 2023 19:12:55 GMT

Hi I have a ruckus R550 901 Unit. Updated to unleashed. In Standalone or Unleashed mode all of my devices at home cannot detect 5GHz. I set only a SSID to 5Ghz and Turned off 2.4GHz all of my devices cannot see that SSID

Please help. Most likely the 5GHz chipset is fried

Re: Ruckus R550U 5GHz Issue

Jayavidhya — Mon, 12 Jun 2023 16:22:40 GMT

Hi @dylanchan1688

Greetings of the day,

Thanks for the details provided.

For further troubleshooting please let us know the LED status of the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus R550U 5GHz Issue

dylanchan1688 — Mon, 12 Jun 2023 23:52:43 GMT

The 5GHz always stays at amber

Re: Ruckus R550U 5GHz Issue

Jayavidhya — Tue, 13 Jun 2023 14:38:46 GMT

Hi @dylanchan1688

Please confirm whether the devices are connected properly by using the below guide.

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community