topic Re: New homeowner trying to reset access points in RUCKUS Support for Lennar Homes

New homeowner trying to reset access points

nfer825 — Wed, 22 Mar 2023 14:17:12 GMT

Hello, I purchased my home (built in 2020) from the original owner who had Ruckus set up by installers. They did not leave me any instructions and I am trying to factory reset and reset my 2 access points upstairs & downstairs. The 2.4 GHz and 5 GHz are both solid orange.

Re: New homeowner trying to reset access points

Jayavidhya — Wed, 22 Mar 2023 15:11:19 GMT

Hi @nfer825

Greetings of the day,

Based on the description, the yellow light means that there are not clients connected on that specific Radio (5G or 2.4G) that depends where is the yellow light on.

This does not mean that the Access Point is broken or damaged.

Here is the meaning of each light on the Wireless Access Point

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F...

Yellows light 2.4G: Radio is up, no clients are connected to the 2.4 GHz radio.
Yellows light 5G: Radio is up, no clients are connected to the 5 GHz radio.

For detailed understanding of the issue, please let us know the LED status of the switch and the access points(PWR) using the below guide.

R510 LED lights

PWR:

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

Best regards,

Jayavidhya

Lennar Home Community

Re: New homeowner trying to reset access points

nfer825 — Thu, 23 Mar 2023 15:19:38 GMT

Hi, I am not concerned with it being broken but I need to factory reset it since the original owners had it connected to their wifi network. Both led lights on both access points are still yellow.

Re: New homeowner trying to reset access points

nfer825 — Thu, 23 Mar 2023 15:20:36 GMT

Where can I find a guide on how to factory reset and connect to a new network? The instructions I found were confusing.

Re: New homeowner trying to reset access points

Jayavidhya — Thu, 23 Mar 2023 15:53:01 GMT

Hi @nfer825

Thanks for your reply,

Here is a short guide how to reset the access points correctly this process sometimes needs to be done multiple times.

Physical reset of Access points

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/m-p/47056

Here is a short guide how to configure the Access Points correctly using the mobile app

Ruckus Unleashed Set-up using your Mobile

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/m-p/47086

Best regards,

Jayavidhya

Lennar Home Community

Re: New homeowner trying to reset access points

csyb23 — Wed, 07 Jun 2023 20:25:50 GMT

Hi! I'm in the same situation you describe in your post. Just curious if you got things working and what did you end up doing?

Re: New homeowner trying to reset access points

Jayavidhya — Wed, 07 Jun 2023 20:50:04 GMT

Hi @csyb23

Greetings of the day,

To avoid confusion with posts, please create a new case and provide the detailed description of the issue so that we can guide you properly.

Best regards,

Jayavidhya

Lennar Home Community