topic NO POWER AFTER OUTAGE LENNAR RUCKUS ICX-12P in RUCKUS Support for Lennar Homes

NO POWER AFTER OUTAGE LENNAR RUCKUS ICX-12P

Kai — Wed, 07 Jun 2023 00:31:15 GMT

Hello,

I was asked to make an additional post even though I’m having the same issues as others. I’ve done all of the recommended suggestions and it’s not working. No lights on the access point or the ruckus device. It used to work and I think the power outage killed it. I have stable internet on my other devices but this isn’t working at all.

Re: NO POWER AFTER OUTAGE LENNAR RUCKUS ICX-12P

Jayavidhya — Wed, 07 Jun 2023 12:33:53 GMT

Hi @Kai

Greetings of the day,

For detailed understanding of the issue please confirm the LED status of the RUCKUS switch using the below guide.

RUCKUS LED Lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Best regards,

Jayavidhya

Lennar Home Community

Re: NO POWER AFTER OUTAGE LENNAR RUCKUS ICX-12P

hdiyora — Wed, 07 Jun 2023 19:23:54 GMT

Hi Jayavidhya,

I have same issue described above , No lights on the access point or the ruckus device. i have performed several restarts but it is not working. could you help ?

Re: NO POWER AFTER OUTAGE LENNAR RUCKUS ICX-12P

Jayavidhya — Wed, 07 Jun 2023 20:17:16 GMT

Hi @hdiyora

Greeting of the day,

To avoid confusion with posts, please create a new case and provide the detailed description of the issue so that we can guide you properly.

Best regards,

Jayavidhya

Lennar Home Community

Re: NO POWER AFTER OUTAGE LENNAR RUCKUS ICX-12P

Kai — Fri, 09 Jun 2023 14:38:53 GMT

There no lights on at all like I said.

Re: NO POWER AFTER OUTAGE LENNAR RUCKUS ICX-12P

Jayavidhya — Fri, 09 Jun 2023 14:53:58 GMT

Hi @Kai

Greetings of the day,

Based on the description, it seems that after power outage your switch and the Access points are not powering up.

To solve this issue please try to reset the switch as mentioned below.

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: NO POWER AFTER OUTAGE LENNAR RUCKUS ICX-12P

Kai — Fri, 09 Jun 2023 22:11:23 GMT

Hello,

I tried the reset and followed the video and I still have no lights.

Re: NO POWER AFTER OUTAGE LENNAR RUCKUS ICX-12P

Jayavidhya — Mon, 12 Jun 2023 14:10:06 GMT

Hi @Kai

Based on the troubleshooting done, the unit seems to be totally dead. This unit Should be RMA ( return merchandise authorization ) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post and paste it into the chat to start unit replacement.

https://support.ruckuswireless.com/contact-us

Best regards,

Jayavidhya

Lennar Home Community