topic Re: Ruckus wifi in RUCKUS Support for Lennar Homes

Ruckus wifi

drmmegri — Tue, 06 Jun 2023 20:18:39 GMT

I moved recently and when I try to connect to the Ruckus it asks for a password which I don't have it? What should I do?

Re: Ruckus wifi

Imran_ruckus — Tue, 06 Jun 2023 20:43:58 GMT

Hi @drmmegri

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that you need assistance in setting up your RUCKUS devices.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same showing the light status and the cable connections to the Switch)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus wifi

drmmegri — Tue, 06 Jun 2023 21:10:01 GMT

Re: Ruckus wifi

drmmegri — Tue, 06 Jun 2023 21:10:42 GMT

Re: Ruckus wifi

drmmegri — Tue, 06 Jun 2023 21:13:58 GMT

I have two switchers and the internet working very well it is AT&T wire Internet

Re: Ruckus wifi

Imran_ruckus — Tue, 06 Jun 2023 22:11:02 GMT

Hi @drmmegri

Thank you for the response and the information you shared.

All the connections and light status on the Switch seem good.

The connections are correct, now we may need to factory reset the APs. Please follow the below process to factory reset your APs to configure them with a new Wi-Fi SSID.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus wifi

drmmegri — Tue, 06 Jun 2023 23:47:43 GMT

I disconnected the second one and I left the main one I did the Factory rest it became solid red then flashing green but I could not find the configure me Wi-Fi

Re: Ruckus wifi

Imran_ruckus — Wed, 07 Jun 2023 15:05:15 GMT

Hi @drmmegri

Greetings!!!

Thank you for the response and the update.

There should be a configure.me SSID broadcasted by the Access Point when you initiate the factory reset of the Access Point.

Please follow the factory reset guide carefully and try it once again, you could try with another Access Point if it’s not working with the one you are trying.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus wifi

drmmegri — Thu, 08 Jun 2023 04:47:54 GMT

Hi Imran

thank you for your guidance. I did the process step by step in both switches more than ten times but unfortunately the Ruckus-unleashed WiFi still on and no configure me WiFi is showing up.
- step one I disconnected everything out the main ruckus except one switch

- step two I pressed the rest button on the switch and counted for 15 the light became solid red then Flashing green

- I did this at least 10 times on each one

- the WiFi still saying Ruckus-unleashed and asking for password

what’s next (thanks)

Re: Ruckus wifi

Imran_ruckus — Thu, 08 Jun 2023 15:29:44 GMT

Hi @drmmegri

Greetings!!!

Thank you for the response and the update.

Please perform the factory reset on a laptop using a web browser as described below.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus wifi

drmmegri — Fri, 09 Jun 2023 04:49:10 GMT

unfortunately, I tried all the methods multiple times and still the same WiFi Ruckus-unleashed and asking for password.

I don’t know what else should I do it’s really frustrating

Re: Ruckus wifi

Imran_ruckus — Fri, 09 Jun 2023 15:10:58 GMT

Hi @drmmegri

Greetings!!!

Thank you for the response and the update.

As per the light status of your Switch and the Access Points, they seem working normally and only require a factory reset to configure them with a new Wi-Fi SSID.

To check further please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus wifi

drmmegri — Mon, 03 Jul 2023 17:12:01 GMT

Hi Imran

I tried my best to reset the rucks but I couldn’t I tried to follow the steps but I could not do it I’m a physician not a tech expert 😓 I was able to obtain the IP address but I couldn’t do the other steps the site it doesn’t want to open in my macair, the ICX-7150-C12P IP address is 192.168.1.72

the IP address is

Re: Ruckus wifi

Imran_ruckus — Mon, 03 Jul 2023 18:38:21 GMT

Hi @drmmegri

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

Could you please perform an IP Scan and try to browse your ICX-7150-C12P Switch IP address on a web browser? Once you get your Switch IP address please try to log in and confirm.

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address. Once you confirm please try to log in.

As mentioned, try to access your switch from a web browser by pasting the below URL in http or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

Please try to log in and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus wifi

drmmegri — Mon, 03 Jul 2023 21:42:45 GMT

I did but I don’t know the username and password

Re: Ruckus wifi

drmmegri — Mon, 03 Jul 2023 21:43:40 GMT

When I put the IP address this is what happen

Re: Ruckus wifi

Imran_ruckus — Mon, 03 Jul 2023 21:56:31 GMT

Hi @drmmegri

Thank you for the response and the information.

Please try to log in with Switch default credentials with the combination shown below:

Username: super

Password: sp-admin

Also, try different combinations as shown in the below screenshot:

Please check and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus wifi

drmmegri — Mon, 03 Jul 2023 22:31:57 GMT

Unfortunately, it didn’t work

Re: Ruckus wifi

Imran_ruckus — Mon, 03 Jul 2023 22:37:47 GMT

Hi @drmmegri

Thank you for the response.

Please try to log in to the Putty application, as described in the ‘How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices" guide shared in the previous post. And please share the output of the commands.

You could try the Telnet (which doesn't require any credentials) option to log in to CLI (Putty) as described in the same guide- Please refer below

Telnet – Port 23

Please try to log in and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.