topic Re: Updated the firmware on Ruckus WiFi but no internet in RUCKUS Support for Lennar Homes

Updated the firmware on Ruckus WiFi but no internet

jfluke1008 — Sun, 04 Jun 2023 22:53:27 GMT

Hello,

I recently updated the firmware in the Rucked Unleashed app, but once I did, the Ruckus no longer provided WiFi. I log in through the app and I see our home WiFi connected but no clients. All the lights on the APs are green.

Help please!

Re: Updated the firmware on Ruckus WiFi but no internet

Imran_ruckus — Mon, 05 Jun 2023 15:44:10 GMT

Hi @jfluke1008

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS setup is not working after upgrading the Unleashed.

Make sure the management approval is enabled.

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-A887C55E-6973-4496-9413-302E8DE175AA.html

If it is already enabled or once you enable it, please hard reboot your Switch (disconnect and connect the switch from the power outlet). Once the Switch boots up, please try to connect all the cables to the Switch and check the Internet connectivity.

Please confirm or let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Updated the firmware on Ruckus WiFi but no internet

Imran_ruckus — Thu, 22 Jun 2023 19:19:21 GMT

Hi @jfluke1008

Greetings!!!

Could you please confirm if this issue is now resolved, if not, please let us know to assist you further.

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.