topic Re: No Devices Connected after ICX7150-C12 rest Power Outage in RUCKUS Support for Lennar Homes

No Devices Connected after ICX7150-C12 rest Power Outage

SG — Fri, 02 Jun 2023 17:40:41 GMT

How do I connect the Ruckus AP devices after resetting the ICX150-C12. I have been having issues since a power outage occurred when I was out of town.

Re: No Devices Connected after ICX7150-C12 rest Power Outage

SG — Fri, 02 Jun 2023 17:51:05 GMT

this is what I'm currently seeing and trying to resolve. Thank you.

Re: No Devices Connected after ICX7150-C12 rest Power Outage

raymond_jender — Fri, 02 Jun 2023 18:08:46 GMT

Can you browse to your AP? https://"IP Address of the R510"

Re: No Devices Connected after ICX7150-C12 rest Power Outage

Jayavidhya — Fri, 02 Jun 2023 18:12:59 GMT

Hi @SG

Greetings of the day,

Thanks for the details provided.

Based on the description, the light on AIR is off and the light on the Radios 2.4 GHz shows Amber when the WAP is configured but no clients are connected to that specific radio or WAP.

Which means the radio signal is on, but you have no devices connected (phone, computer so ion).

To solve this issue please check the connection between the ISP router to the Ruckus ICX7150 Switch, because if this connection it's not working you will never get internet connection, just the AP will be powering up, because the Switch will provide power only. The yellow ports must be connected to your AP and your ISP router.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Ruckus at Home: Introduction(Tutorial video)

https://www.youtube.com/watch?v=vFD_ByQWGH0

RUCKUS UNLEASHED SETUP IN 5 MINUTES (tutorial video)

https://www.youtube.com/watch?v=j8I5aVwMNMg

Best regards,

Jayavidhya

Lennar Home Community

Re: No Devices Connected after ICX7150-C12 rest Power Outage

SG — Fri, 02 Jun 2023 18:56:49 GMT

Unfortunately, there is no configure me option for me to try as the video sent describes. What would the next steps be?

Re: No Devices Connected after ICX7150-C12 rest Power Outage

SG — Fri, 02 Jun 2023 19:02:22 GMT

There is a recover.me

Re: No Devices Connected after ICX7150-C12 rest Power Outage

Jayavidhya — Fri, 02 Jun 2023 19:21:42 GMT

Hi @SG

Based on your description the recover.me appears only when a mesh configuration is present.

To solve this issue we need to hard reset the access points to configure the network again.

Please try to reset the Access point by holding the reset button until you see the configure.me SSID.

For detailed understanding of the issue please refer to the below guide.

https://support.ruckuswireless.com/articles/000011009

Also to locate the IP address of the switch please refer the following guide.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: No Devices Connected after ICX7150-C12 rest Power Outage

SG — Fri, 02 Jun 2023 19:45:17 GMT

I reset and there still is no configure option

Re: No Devices Connected after ICX7150-C12 rest Power Outage

SG — Fri, 02 Jun 2023 19:55:09 GMT

Re: No Devices Connected after ICX7150-C12 rest Power Outage

SG — Fri, 02 Jun 2023 20:07:58 GMT

I'm sorry I really need a true solution and help here. The guidance provided isn't working?

Re: No Devices Connected after ICX7150-C12 rest Power Outage

SG — Fri, 02 Jun 2023 20:09:22 GMT

Step by step guidance would really be appreciated. I'm a work stoppage and my doorbell doesn't work.

Re: No Devices Connected after ICX7150-C12 rest Power Outage

Jayavidhya — Fri, 02 Jun 2023 20:54:54 GMT

Hi @SG

Based on the images provided, it seems that all the lights are flashing green which means that your access points are in normal condition.

Recover.me appears only when the access point is unable to reach the gateway. So please check whether your devices are connected properly as mentioned below.

Please refer to the short guide link below about how to connect the devices:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Once you confirm that the devices are connected properly please try to reset the Access point again by holding the reset button until you see the configure.me SSID.

If you have more than one access points in your network please follow the below steps to perform factory reset.

NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: No Devices Connected after ICX7150-C12 rest Power Outage

SG — Fri, 02 Jun 2023 21:11:02 GMT

This is why i feel the issue hasnt been resolved. I would really appreciate your assistance

Re: No Devices Connected after ICX7150-C12 rest Power Outage

Imran_ruckus — Fri, 02 Jun 2023 21:30:02 GMT

Hi @SG

Thank you for the response and the information.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: No Devices Connected after ICX7150-C12 rest Power Outage

SG — Sat, 03 Jun 2023 01:32:47 GMT

What's sad is I have searched through this Lennar Community site that you all have created, and realized that everyone of us that has posted and asked for assistance with this type of issue, with the same exact photos, since April didn't get true assistance to resolve their issue. It's unfortunate that we can't get true assistance with your products. It's not our fault that Ruckus products were placed in our homes. Who would have thought that we would be put in a position where we would be refused adequate technical support because of whatever issue you have with Lennar.

The time you are all spending sending us YouTube links and links to other post, and requesting us to upload photos is ridiculous, when a phone call and actual support would probably be a better use of the Companies funds for employing this type of customer support system. I actually thought I would recommend your product to others, after this, never. In an instant because of whatever issues your Company has with Lennar, you have decided that those that inherited your product mean absolutely nothing.

To be clear, I haven't received adequate support, and a true solution was never provided. What a huge disappointment.

Re: No Devices Connected after ICX7150-C12 rest Power Outage

Imran_ruckus — Mon, 05 Jun 2023 15:04:42 GMT

Hi @SG

Greetings!!!

Thank you for the response.

We apologize for the inconvenience caused.

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model only.

We have tried to create the guides as non-technical as possible so that they are not much difficult to follow. And as I have already sent the steps in my previous post to find out and resolve the issue.

We request you follow the steps and help us with the queries to assist you in resolving this issue.

Thank you again for your patience and understanding,

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: No Devices Connected after ICX7150-C12 rest Power Outage

SG — Wed, 12 Jul 2023 00:46:30 GMT

My unleashed dashboard still say switches disconnected.

Re: No Devices Connected after ICX7150-C12 rest Power Outage

Jayavidhya — Wed, 12 Jul 2023 12:24:42 GMT

Hi @SG

Greetings of the day,

For detailed understanding of the issue, please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Please confirm how many access points are connected to the switch.

Also please share the image showing the status of the switch in the unleashed app.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community