URGENT - Internet currently not working. Devices are completely down

KimberlyS26 — Thu, 01 Jun 2023 21:24:29 GMT

NEED HELP ASAP! Our Internet is down. We have checked the modem and router through their companies. They say this is the problem.

Re: URGENT - Internet currently not working. Devices are completely down

KimberlyS26 — Thu, 01 Jun 2023 21:31:20 GMT

Re: URGENT - Internet currently not working. Devices are completely down

Imran_ruckus — Thu, 01 Jun 2023 21:35:36 GMT

Hi @KimberlyS26

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS setup is not working.

As we can see from the screenshot you shared, there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch. Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly.

Please follow the below steps to fix this issue:

First, we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES AS DESCRIBED ABOVE.

IF STILL RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

topic Re: URGENT - Internet currently not working. Devices are completely down in RUCKUS Support for Lennar Homes

URGENT - Internet currently not working. Devices are completely down

Re: URGENT - Internet currently not working. Devices are completely down

Re: URGENT - Internet currently not working. Devices are completely down