topic Re: Power outages in RUCKUS Support for Lennar Homes

Power outages

Chanteal_84 — Wed, 31 May 2023 00:27:45 GMT

I just had a power outage a few days ago and i called my internet provider and they let me know that it was the ruckus therefore i need help fixing the issues please

Re: Power outages

Jayavidhya — Wed, 31 May 2023 13:16:45 GMT

Hi @Chanteal_84

Greetings of the day,

Please provide the detailed description of the issue.

1:Are the Access points getting power?

2:If the Access Points are getting power, can you connect to the SSID/Wi-Fi ID?

3:Is the SSID/Wi-Fi ID from the Access Point is slow, but the AT&T work fine?

4: Please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Best regards,

Jayavidhya

Lennar Home Community

Re: Power outages

Chanteal_84 — Wed, 31 May 2023 20:07:08 GMT

Are the Access points getting power?

Yes, the one upstairs is working fine but the one downstairs is not working.

2:If the Access Points are getting power, can you connect to the SSID/Wi-Fi ID?

No, I can’t because from my understanding there is a short and this is the second time this happened.

3:Is the SSID/Wi-Fi ID from the Access Point is slow, but the AT&T work fine?

My xfinity internet is working fine. Its the second access point down stairs thats the issues therefore the Xfinity Tech had to unplug it.

Re: Power outages

Chanteal_84 — Wed, 31 May 2023 20:07:57 GMT

Re: Power outages

Chanteal_84 — Wed, 31 May 2023 20:10:06 GMT

downstairs

Re: Power outages

Chanteal_84 — Wed, 31 May 2023 20:10:43 GMT

Upstairs

Re: Power outages

Jayavidhya — Wed, 31 May 2023 20:29:58 GMT

Hi @Chanteal_84

Based on the images you have shared, your ICX-7150-C12P Switch has steady green on SYS and the PWR which means the lights are in a normal state.

It seems that your PoE devices are not working connected to the ICX-7150-C12P Switch.

Since the switch is in the normal state you can take Console access to the switch in order to verify, if the switch is able to transfer the power to PoE devices via 12 ports.

To check this, first, we have to get access to the switch, and there are Two ways to get access to the switch.

I) By IP Address of the Switch OR
II) By Console Access to the Switch

By IP address: To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/m-p/47027#M7

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/m-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router>

Now please perform the following commands and share the output:

enable

Show version

Show inline power

Show inline power detail

By Console access: If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Once you are logged in to the ICX-7150-C12P please follow up the same steps that are on point '2'

Please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Power outages

Chanteal_84 — Wed, 31 May 2023 21:17:33 GMT

I followed the steps and it is still not working.

Re: Power outages

Jayavidhya — Thu, 01 Jun 2023 13:00:21 GMT

Hi @Chanteal_84

Please let us know whether you could find the IP address of the switch or not.

If not please share the screenshot of the error you are getting while following the steps.

Best regards,

Jayavidhya

Lennar Home Community

Re: Power outages

Chanteal_84 — Thu, 01 Jun 2023 15:18:54 GMT

Is there anyway I can have a tech help me? I am literally have so much trouble with connection. I am going on day five and i am behind on my work.

Re: Power outages

Jayavidhya — Thu, 01 Jun 2023 15:38:31 GMT

Hi @Chanteal_84

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email.
We will be exclusively supporting customers via this community forum support model.

I understand that the steps may be somewhat new, however, we cannot replace the chassis until you confirm that the hardware is damaged.
We have tried to create the guides as non-technical as possible, so that they are not difficult to follow; however, if you continue to have difficulty following the steps, I would recommend that you seek outside help or a technician.

Best regards,

Jayavidhya

Lennar Home Community

Re: Power outages

Chanteal_84 — Thu, 01 Jun 2023 15:40:25 GMT

I would have to hire someone to come help with your equipment?

Re: Power outages

Jayavidhya — Thu, 01 Jun 2023 16:28:50 GMT

Hi @Chanteal_84

To solve this issue please help us by providing the following information.

Please let us know whether you could find the IP address of the switch or not by using the below link.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/m-p/47027#M7

If not please share the screenshot of the error you are getting while following the steps.

Best regards,

Jayavidhya

Lennar Home Community

Re: Power outages

Chanteal_84 — Fri, 02 Jun 2023 13:21:30 GMT

I have literally been following every step and its not working. I have been working on this for days now

Re: Power outages

Chanteal_84 — Fri, 02 Jun 2023 13:23:14 GMT

I am not understanding why it is so hard to get help with my equipment. I work from home and missing days from work because I am getting no where. I am literally begging for help at this point. I can't lose my job

Re: Power outages

Chanteal_84 — Fri, 02 Jun 2023 13:30:24 GMT

Re: Power outages

Chanteal_84 — Fri, 02 Jun 2023 13:35:23 GMT

I found the IP address but its not allowing me to access the anything else. I have sent several screenshots and still nothing.

Re: Power outages

Jayavidhya — Fri, 02 Jun 2023 13:56:15 GMT

Hi @Chanteal_84

Please try to connect the access points (which is working) to the same port where you have connected the non working access point in the switch.

Please try the above steps to confirm whether the port is working fine or not.

If the port is not working, then we need to test that non working access point with the another ethernet cable to confirm whether the cable is working fine.

Please try the above steps and let me know the results.

Best regards,

Jayavidhya

Lennar Home Community

Re: Power outages

Chanteal_84 — Fri, 02 Jun 2023 14:45:16 GMT

I completely understand (You) think it’s working whoever me being in the actual house with no internet. I can’t see what (you) are seeing and how (you) are getting internet and i am not. I switched the ports as requested. And at this point i may just have to pay someone to come help since i am getting no help here. Is there anyway i can get in contact with a manager or anything?

Re: Power outages

Jayavidhya — Fri, 02 Jun 2023 16:12:58 GMT

Hi @Chanteal_84

Sorry for the inconvenience.

To solve this issue please follow the below steps and let us know the results.

Please remove the non working AP cable from the switch and plug it to any 1 in 12 ports of the switch.

Once you are done with the above steps please try to reboot the switch by disconnecting and connecting the switch from the power outlet.

Also please try with another ethernet cable to check for any damages in the cable ends.

Best regards,

Jayavidhya

Lennar Home Community