topic Can't reset ICX 7150-C12P in RUCKUS Support for Lennar Homes

Can't reset ICX 7150-C12P

thought31 — Wed, 31 May 2023 19:01:54 GMT

Hi. I just purchased a Lennar home built on 2018 from an original owner. I have no access to the configuration of my previous owner so I am trying to configure the device my resetting it. I pressed the reset button for at least 30 seconds but no lights are flashing as I expected. Somehow, Kevo and other devices that were connected to my Ruckus lost their connection so I am pretty sure there was some change in Ruckus. But I can't still find "Configure-me-xxxx" on my available Wifi list and can't connect to 192.168.0.1.

Please help

Re: Can't reset ICX 7150-C12P

Imran_ruckus — Wed, 31 May 2023 20:15:08 GMT

Hi @thought31

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that you need assistance in setting up your RUCKUS setup.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same showing the light status and cable connections to the Switch)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to the above queries or if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Can't reset ICX 7150-C12P

thought31 — Wed, 31 May 2023 21:49:34 GMT

Hello!

1. Green lights on "SYST" and "PWR". On the left side, I can switch the light by pressing "Status" button. "STAT", "SPD", "ID", "PoE" are green and "USB" is orange.

2. Internet connection is fine. My laptop is currently connected to the internet. LAN cable from AT&T modem(&Router) is connected to my Ruckus product.

3. Out of 12 LAN ports(access points?), there are 7 LAN ports connected to the device. Out of 7 LAN ports, 5 ports are flashing, some in orange and some in green. Lights on two LAN ports are not flashing.

By the way, I do not have those indicators as you attached below question #3 (no indicators for 2.4gHZ, 5.0gHZ, etc.)

I wish I can upload the photo but website is not providing a feature to upload them. I clicked the camera icon above but all I can is "source", "image descriptions", "dimensions", "Constrain Properties" and I can only type in textx for each blank area. I think there is some error on this feature? I tried MS Edge(using Chrome now) but still the same.

Re: Can't reset ICX 7150-C12P

Imran_ruckus — Wed, 31 May 2023 22:26:56 GMT

Hi @thought31

Thank you for the response and the detailed information.

As mentioned in my previous post, please log in to your RUCKUS account on the forum before uploading the pictures.

Please refer to the short guide link below about how to connect the devices:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Can't reset ICX 7150-C12P

thought31 — Wed, 31 May 2023 22:48:03 GMT

Hi, I uploaded the pictures below.

Issue I am having is not connecting my device but resetting it so I can configure the device myself since I do not have access to the current configuration from old homeowner who set this up. I need help resetting this device.

Re: Can't reset ICX 7150-C12P

Imran_ruckus — Wed, 31 May 2023 23:47:53 GMT

Hi @thought31

Thank you for the response and the information you shared.

As per the light status Switch seem to be in normal working condition.

Please follow the below process to factory reset your Access Points to configure them with a new SSID.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.