topic Re: Reset 7150, lost connection with AP r510 in RUCKUS Support for Lennar Homes

Reset 7150, lost connection with AP r510

AliT — Wed, 31 May 2023 08:56:56 GMT

I factory reset my ruckus 7150. I have a sticker on it that gives from Lennar wifi name and password and admin name and password. The APs are now broadcasting Recover.me-xxxxx. I think I need to log into the AP and turn off mesh? What is the password? I tried ruckus-admin, ruckus-Lennar, the serial number, and ruckus-<serial number>. I can't figure out the password, is it based on the connected 7150 at all? I don't know what ruckus-<password> means when I read through this forum.

Re: Reset 7150, lost connection with AP r510

raymond_jender — Wed, 31 May 2023 12:21:24 GMT

Try super/sp-admin

Re: Reset 7150, lost connection with AP r510

Jayavidhya — Wed, 31 May 2023 13:40:46 GMT

Hi @AliT

Greetings of the day,

Please provide the detailed description of the issue.

Please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

For factory reset please try the most common username and passwords ( This is key sensitive so please include capital letters )

Username:admin password: Ruckus!

Username:admin password: Ruckus1

Username:admin password: Lennar

Username:super password: sp-admin

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-passwords-for-the-Ruckus-Wi-Fi-Access-Points/m-p/46740

Best regards,

Jayavidhya

Lennar Home Community

Re: Reset 7150, lost connection with AP r510

AliT — Wed, 31 May 2023 14:04:14 GMT

The power led is flashing green, ctl is solid green . These are not working Ruckus1, Ruckus! ( not enough chars) or super/sp-admin. Serial number not working. What does it mean that I reset the switch? Did I lose the lennar defaults?

Re: Reset 7150, lost connection with AP r510

Jayavidhya — Wed, 31 May 2023 14:31:58 GMT

Hi @AliT

For detailed understanding of the issue, please let us know the LED status of the switch using the below guide.

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Best regards,

Jayavidhya

Lennar Home Community

Re: Reset 7150, lost connection with AP r510

AliT — Wed, 31 May 2023 14:42:33 GMT

Status of ruckus 7150 (no internet connected yet) green light stat, green light syst, green light power, green light on port that my r510 is hardwired to

Re: Reset 7150, lost connection with AP r510

AliT — Wed, 31 May 2023 15:30:52 GMT

Since I reset the switch, do I have to log into it to configure the APs or can I set up the APs from the AP connection? Ap is still broadcasting recover.me and I can't get it. But I now have internet connection working.

Re: Reset 7150, lost connection with AP r510

AliT — Wed, 31 May 2023 15:41:43 GMT

And how do I figure out the ip address of the switch? Do I have to telnet in or is there a gui?

Re: Reset 7150, lost connection with AP r510

Jayavidhya — Wed, 31 May 2023 15:50:52 GMT

Hi @AliT

Based on your description the recover.me appears only when a mesh configuration is present.

To solve this issue we need to hard reset the access points to configure the network again.

Please try to reset the Access point by holding the reset button until you see the configure.me SSID.

For detailed understanding of the issue please refer to the below guide.

https://support.ruckuswireless.com/articles/000011009

Also to locate the IP address of the switch please refer the following guide.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/m-p/47027#M7

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Reset 7150, lost connection with AP r510

AliT — Wed, 31 May 2023 20:42:53 GMT

Hi, thanks so much for your help. Small step closer to success. OK hard reset the AP and got to configure me. FYI, when I do the IP address https://www.advanced-ip-scanner.com/ I see that 192.168.1.4 is labeled at Ruckus Wireless and it is the MAC of my 7150. I dont actually see another Ruckuss device (shouldnt I see my AP?)

I connect to the Configure.Me-xxxx, and connect via the unleashed mobile app. I go through custom install

Automatic DHCP Master IP Address 192.168.0.1 (is this right?)

Mesh Option disabled

I set my new WLAN name, and WLAN password

Admin username and password ( I set this to my own admin password, should this be from the default that Lennar gave me, even though I reset the 7150? )

Set the recovery question and email, and then press submit.

I don't see the WLAN/SSID that I created. I still see Configure.me-xxxx not the WLAN I created. I did disable Private DNS. And now I can't connect to the Confiture.Me-xxxx that i had just used. What am I doing wrong? Am I supposed to use the admin creds for the 7150?

Re: Reset 7150, lost connection with AP r510

AliT — Wed, 31 May 2023 23:03:04 GMT

I'm not really sure how I got it working, but I did, ha. I configured it over my laptop and the WLAN I created finally showed up, and I see both APs and both are transmitting data. Whew. Thanks for the help and quick responses!

Re: Reset 7150, lost connection with AP r510

Jayavidhya — Thu, 01 Jun 2023 12:30:18 GMT

Hi @AliT

Thanks for your response.

Glad to hear that your issue got solved.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community