topic Re: Wi-Fi connection issue in RUCKUS Support for Lennar Homes

Wi-Fi connection issue

Pete — Wed, 31 May 2023 00:24:02 GMT

Hello,

All my devices are connected to the Ruckus Wi-Fi via the AP, but all of a sudden some of the devices are getting no internet connection. Some are working fine and some are not. I have never experienced it before. My firmware is 200.14 Please advise.

Re: Wi-Fi connection issue

Imran_ruckus — Wed, 31 May 2023 15:24:21 GMT

Hi @Pete

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS setup is not working, and Internet connectivity is unstable.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same showing the light status and cable connections to the Switch)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to the above queries or if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Wi-Fi connection issue

TXJD01 — Fri, 02 Jun 2023 03:23:47 GMT

Hi Imran,

I didn't original post this issue, however, this is the exact issue I am currently experiencing in my Lennar home.

To answer your questions:

1. Not a new build and was working just fine. There was no recent power outage in my area.

2. Yes, the lights on the switch are green and on. No amber lights. Photos attached for switch.

3. Yes, internet is stable when connect directly to router.

4. There are two Access points and lights are green. I uploaded a photo of one of the AP's.

Can you help me?

Re: Wi-Fi connection issue

Imran_ruckus — Fri, 02 Jun 2023 15:33:23 GMT

Hi @TXJD01

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @Pete

To avoid confusion with posts, you can create your own post with these detailed descriptions you have posted here about the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.