topic Re: power outage and now access points are not working in RUCKUS Support for Lennar Homes

power outage and now access points are not working

Jhiggins91 — Tue, 30 May 2023 23:32:26 GMT

had a power outage today and now my access points arent working. I tried to follow a thread from a previous post about the command prompts but switch>enable is not recognized as an internal or external prompt

Re: power outage and now access points are not working

Imran_ruckus — Tue, 30 May 2023 23:56:55 GMT

Hi @Jhiggins91

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS Access Points are not working after a power outage.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same showing the light status and the cable connections to the Switch)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to the above queries or if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: power outage and now access points are not working

Jhiggins91 — Wed, 31 May 2023 00:12:57 GMT

I have 2 access points. One upstairs and one downstairs neither one have any lights on. My switch has a green light and an orange light. The orange light is on syst.

Re: power outage and now access points are not working

Jhiggins91 — Wed, 31 May 2023 00:17:24 GMT

Re: power outage and now access points are not working

Imran_ruckus — Wed, 31 May 2023 15:11:09 GMT

Hi @Jhiggins91

Greetings!!!

Thank you for the information you shared,

As you mentioned and we can see from the picture you shared, there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch. Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly.

Please follow the below steps to fix this issue:

First, we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES AS DESCRIBED ABOVE.

IF STILL RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: power outage and now access points are not working

Jhiggins91 — Sun, 11 Jun 2023 18:54:34 GMT

So I attempted to do the steps provided. However the link https://github.com/peacepenguin/tftpd64/releases is not even a working link. I’m done with this lennar crap and want to know what I can do to actually get someone out here to get it fixed.

Re: power outage and now access points are not working

Imran_ruckus — Tue, 13 Jun 2023 00:05:55 GMT

Thank you for the response.

There is another link to download TFTP 64 Application. Please check and try to download from there.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: power outage and now access points are not working

Jhiggins91 — Tue, 13 Jun 2023 00:11:39 GMT

so i am currently trying to use a flash drive to reset it. however i can not get a ip address to login to my switch. i have a ethernet cable going from my laptop to the switch but i dont understand how to get to user exec mode since i do not have access to the ip address of the switch

Re: power outage and now access points are not working

Imran_ruckus — Tue, 13 Jun 2023 15:41:45 GMT

Hi @Jhiggins91

Greetings!!!

Thank you for the response and the information you shared.

We do not require the IP address of the Switch to perform a software recovery to the Switch.

Please use ethernet cable (both ends RJ45 plugs) and USB to type C cable both together as described in steps 2 & 3 in the guide link. Request you follow the same and perform the software recovery process once again. And please share the screenshots of the error (if any) and please share a picture showing the connections between Switch and the Laptop. Sharing the software recovery guide once again below.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.