topic Re: I need a replacement there’s no lights and my doorbell won’t stop ringing in RUCKUS Support for Lennar Homes

I need a replacement there’s no lights and my doorbell won’t stop ringing

Ycsntiusechat — Thu, 16 Feb 2023 14:35:47 GMT

The wired areas have no lights and my i it shows it’s not working. This happened after a power outage. Ridiculous that you guys won’t even chat to help.

Re: I need a replacement there’s no lights and my doorbell won’t stop ringing

Ycsntiusechat — Thu, 16 Feb 2023 14:37:03 GMT

Re: I need a replacement there’s no lights and my doorbell won’t stop ringing

Imran_ruckus — Thu, 16 Feb 2023 15:28:32 GMT

Hi Ycsntiusechat

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared,

Apologies for any inconvenience caused.

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model.

From the case description, I could understand that your RUCKUS ICX-7150-C12P Switch is not working after a Power Outage. And we cannot replace the Switch without confirming if it is a Hardware issue.

Could you please let us know?

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture)

Also please Make sure it is plugged into a well-known outlet/power source.

Please share a Picture showing the light status of the Switch as shown in the above picture.

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: I need a replacement there’s no lights and my doorbell won’t stop ringing

Ycsntiusechat — Thu, 16 Feb 2023 20:00:31 GMT

The reply will not allow me to attach an image so you have an email I can send it to? There is orange for SYST GREEN FOR PwR

Re: I need a replacement there’s no lights and my doorbell won’t stop ringing

Imran_ruckus — Thu, 16 Feb 2023 20:08:12 GMT

Hi Ycsntiusechat

Thank you for the response and information you shared,

As you mentioned that, there is an amber/orange light on the "SYST" and a green light on the "PWR" in the section above the USB/ethernet ports. Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we called (boot mode) that is not able to boot up properly.

Please follow to below steps in order to fix this issue:

Please try to disconnect from the Power outlet the ICX-7150 and reconnected.
Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

We must get console access to the ICX-7150-C12P Switch as mentioned in the steps from the guide below:

How to console in the ICX-7150-C12P:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Below are the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: I need a replacement there’s no lights and my doorbell won’t stop ringing

Ycsntiusechat — Tue, 30 May 2023 14:34:30 GMT

I have followed all of the steps to tftp but the configured IP does not show as an option. I traced back every step and they were all done correctly. This is ridiculously frustrating

Re: I need a replacement there’s no lights and my doorbell won’t stop ringing

Ycsntiusechat — Tue, 30 May 2023 15:29:24 GMT

This is ridiculo

Re: I need a replacement there’s no lights and my doorbell won’t stop ringing

Imran_ruckus — Tue, 30 May 2023 16:09:35 GMT

Hi @Ycsntiusechat

Greetings!!!

Thank you for the response.

Did you try to reset the Switch with a paperclip? Please try to perform it multiple times.

If it’s not working, could you please share the screenshots of the error and the configuration you did to perform a software recovery? Also, provide a picture of the cable connections between your Switch and the Laptop/PC that are connected to perform software recovery.

Before uploading the photos, please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to the above queries or if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: I need a replacement there’s no lights and my doorbell won’t stop ringing

Ycsntiusechat — Tue, 30 May 2023 16:58:01 GMT

The device is faulty. It won’t even transfer power to my ring camera. I reset it 8 times.

I assure you the device needs to be replaced. I have been trying for months. None of the steps are incorrect it will not communicate via com port.

Re: I need a replacement there’s no lights and my doorbell won’t stop ringing

Imran_ruckus — Tue, 30 May 2023 18:08:55 GMT

Hi @Ycsntiusechat

Thank you for the response and the information you shared.

Apologies, as there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch. Meaning the Switch is stuck in the boot mode, and it is a software issue. We cannot replace the Switch if it is not a hardware issue. Warranty is not covered on software issues as it can be fixed by the troubleshooting steps.

Please remove the other cables connected to the Switch except the 3 cables used for the software recovery process and a power cord. And perform it once again.

Please help us with the screenshots of IP, TFTP configuration, and error that you are getting on the Putty application when select the COM port to access CLI.

We have tried to create the guides as non-technical as possible so that they are not much difficult to follow. However, if you continue to have difficulty following the steps, I would recommend that you seek outside help or a technician.

Please do let us know if there is any help required on the troubleshooting steps or if you are stuck at any point. We are happy to help you.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: I need a replacement there’s no lights and my doorbell won’t stop ringing

Ycsntiusechat — Tue, 30 May 2023 19:22:13 GMT

This reply gives me no ability to load an image

Re: I need a replacement there’s no lights and my doorbell won’t stop ringing

Ycsntiusechat — Tue, 30 May 2023 19:22:50 GMT

Here see same error with only two cables

Re: I need a replacement there’s no lights and my doorbell won’t stop ringing

Ycsntiusechat — Tue, 30 May 2023 19:28:48 GMT

Att tached

Re: I need a replacement there’s no lights and my doorbell won’t stop ringing

Imran_ruckus — Tue, 30 May 2023 21:30:41 GMT

Hi @Ycsntiusechat

Thank you for the response.

Please log in to your RUCKUS account on the forum before uploading the pictures. Then you will be able to attach the pictures.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.