topic Re: ICX-7150-C12P won't boot. Yellow on SYST, Green on PWR in RUCKUS Support for Lennar Homes

ICX-7150-C12P won't boot. Yellow on SYST, Green on PWR

RobertU — Thu, 11 May 2023 00:52:26 GMT

Had an internet outage from our provider last night. Ruckus doesn't appear to have reset. Others in the community have reestablished their connections, so I'm not sure what's going on. Called our Service Provider and they've indicated that the modem and router are working. We can get connected to the SP Router, but it's local to the closet where it's installed (very poor connection in my home office on the other side of the house. I've attempted a power reboot of the Ruckus multiple times. All I'm getting is a yellow light on SYST and a green light on PWR. According to what I've seen, that indicates it is stuck in the boot cycle. I've unplugged the unit, pressed the reset button and plugged it back in numerous times. I've finally gotten it to flash the LED's all yellow. However, that's all they do. Flash yellow continuously for 5+ minutes.

Any help is appreciated. I don't understand much about computers.

RobertU

Re: ICX-7150-C12P won't boot. Yellow on SYST, Green on PWR

Chandini — Thu, 11 May 2023 08:59:37 GMT

Hi RobertU

Thank you for reaching us.

1) Could you please let me know if you are from Lennar homes ?

2) Could you please upload the pic of the front panel of the switch ?

3) If AP's are connected to the switch , Please help us with picture of the front panel of AP device as well to note on LED indication.

4) Please check the below link and try taking a console access to the switch. Try to do a software recovery . In case you are encountering a issue during the upgrade procedure or during console access to the switch. Please upload the picture to this post.

Console access to switch link :

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/m-p/46759

Software recovery procedure :

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

I hope the above details help you

Thanks

Re: ICX-7150-C12P won't boot. Yellow on SYST, Green on PWR

RobertU — Fri, 12 May 2023 20:41:23 GMT

Chandini,

Thanks for reaching out.

Yes, this is a Lennar home. I’m just renting however. Not the owner.

Attached are pics of the front of the switch (multiples). It’s fastened in the cubbyhole.

I’ve got two APs attached I think you are meaning the remote transmitters. Photo attached.

No lights on either of these.

In the photos above, the orange cable is coming from my ISP router. The two blue are going to the transmitters and there is a black hiding behind the blues that goes to the Lutron (lighting switches) puck.

I’ve connected a usb-to-usb-c cable between my laptop and the switch. I’ve downloaded PuTTY, the CP210x drivers, tftpd64.4.64 and the 08090k software package as shown. When I connected thru PuTTY, I’m getting the “ICX7150-Boot” prompt.

I tried to follow along, but am completely lost on the ip addressing. I don’t have an Eithernet option, just these two. My laptop doesn't have an eithernet port, just USB, so I don't have a way to connect it via a wire to my ISP router, just the wireless signal coming from that ISP router (SpectrumSetup-A5 in my case).

I tried using the iconfig info from a command prompt as the wi-fi is automatically generated, but PuTTY reports it is not alive.

Any assistance you can provide on this is appreciated!

Robert

Re: ICX-7150-C12P won't boot. Yellow on SYST, Green on PWR

Chandini — Mon, 15 May 2023 08:41:14 GMT

Hi RobertU

Ack and Noted. Thanks for reverting back. Could you please upload the pictures once again. For some reason I don't see a option to view or click and pictures are not displayed as well. The pictures are displayed as below for me , I tried different browsers and devices too.

Please use the below option to upload all pictures.

Thanks

Chandini

Re: ICX-7150-C12P won't boot. Yellow on SYST, Green on PWR

RobertU — Mon, 15 May 2023 10:44:17 GMT

Here are the photos of the Ruckus unit:

here is the AP:

Here is the screenshots from PuTTY and my computer config.

I hope these are viewable.

thanks,

Robert

Re: ICX-7150-C12P won't boot. Yellow on SYST, Green on PWR

Imran_ruckus — Mon, 15 May 2023 19:05:22 GMT

Hi @RobertU

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I could understand that your RUCKUS setup is not working after a brief power outage.

As you mentioned and I could see from the picture you shared, there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch. Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly.

Please follow the below steps to fix this issue:

First, we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES AS DESCRIBED ABOVE.

IF STILL RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX-7150-C12P won't boot. Yellow on SYST, Green on PWR

RobertU — Mon, 15 May 2023 23:07:45 GMT

Imran,

THanks for your response. As I indicated earlier, I am unsuccessful in rebooting or resetting and rebooting the switch. It either goes into flashing LEDs continuously or nothing but the SYST and PWR LEDs lit as indicated in the title. I have successfully connected the switch to my laptop using the console cable (USB to USB-C), and can see the ICX7150-Boot> prompt. When I attempt to configure the network communication as described in the instructions, I run into the issue.

I do not have a standard Eithernet option within my Network Connections screen and don't know of how to get one. I don't have a way to connect to my laptop using a wired connection except for what I'm doing with the USB-to-USB-C cable to the switch. My connection to the internet is via WiFi at SpectrumSetup-A5 as shown here.

I've attempted to change the addresses for use to the WiFi connection, but I realize that this connection is going directly to my ISP provided switch/wifi which isn't connecting to the Ruckus because the Ruckus is stuck in BOOT mode.

How do I get that network connection in place (or do I even need it, since I have PuTTY responding to the USB-to-USB-C cable? I don't know what my next step is.

Thanks,

Robert

Re: ICX-7150-C12P won't boot. Yellow on SYST, Green on PWR

Imran_ruckus — Tue, 16 May 2023 00:03:10 GMT

Hi @RobertU

Thank you for the response and the information you shared.

Please use ethernet cable (both ends RJ45 plugs) and USB to type C cable both together as described in steps 2 & 3 in the guide link. Request you follow the same and perform the software recovery process once again. And please share the screenshots of the error (if any) and please share a picture showing the connections between Switch and the Laptop.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX-7150-C12P won't boot. Yellow on SYST, Green on PWR

RobertU — Tue, 16 May 2023 01:01:28 GMT

Imran,

As I've indicated above, my laptop does not have a port for an RJ45 connection. I do have the Ruckus unit connected to the laptop via the USB-to-USB-C cable and am able to communicate with the device via PuTTY. I've sent that screenshot where I've attempted to address the ICX7150's environment. Here it is again.

As you can see, I was able to set all of the addresses, but these are based on the IP addresses from my wireless connection to my IPS provider switch and Wi-fi. I do not have a Network Connection called "eithernet" where I can pick up IP information for a wired connection, because I cannot make a wired connection to my laptop. When I try and confirm the connection through PuTTY, it says it is not alive.

I don't know what the next step is. How do I move on or get past this issue and get the "Alive" connection to the switch?

Robert

Re: ICX-7150-C12P won't boot. Yellow on SYST, Green on PWR

RobertU — Tue, 16 May 2023 01:10:18 GMT

Here are the hardware photos. Purple cable is the USB-to-USB-C that goes from the ICX7150 to my laptop. I don’t have a RJ45 port on my laptop. Yellow lights on the switch have been flashing for the last two hours from the last hard reset attempt.

Re: ICX-7150-C12P won't boot. Yellow on SYST, Green on PWR

FOTV — Tue, 16 May 2023 13:19:56 GMT

Good Morning Imran,

I am having a similar issue and sent a post. I have tried everything you recommended to no avail. I work from home hence the persistence.

Thank you

Re: ICX-7150-C12P won't boot. Yellow on SYST, Green on PWR

Imran_ruckus — Wed, 17 May 2023 15:28:53 GMT

Hi @RobertU

Greetings!!!

Thank you for the response.

Apologies for the delayed response.

As mentioned in the last post, we need both cables to perform the Software recovery process successfully. We request you please use ethernet cable (both ends RJ45 plugs) and USB to type C cable both together as described in steps 2 & 3 in the guide link. Request you follow the same and perform the software recovery process once again.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX-7150-C12P won't boot. Yellow on SYST, Green on PWR

Imran_ruckus — Wed, 17 May 2023 15:29:41 GMT

Hi @FOTV

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @RobertU

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX-7150-C12P won't boot. Yellow on SYST, Green on PWR

RobertU — Sun, 21 May 2023 16:14:57 GMT

All,

Still unable to boot my Ruckus ICX7150-C12P switch. Here are the latest:

I purchased a USB to Eithernet adapter in order to plug the eithernet cable from the port on the switch into my laptop. I can now get the "alive" message from the switch via PuTTy. I've attempted to upload the two .bin files from my laptop to the switch and these appear to be unsuccessful. I keep getting "T T T T T T..." responses during the update attempts with "Retry count exceeded; starting again" message. I've attached the following images:

Screenshot of PuTTY that showed after attempting a reset on the switch

Directory where updated files were placed:

Configuration of TFTP Software:

I haven't been able to locate any information about uploading/updating these files to the switch. Can you assist on what my next steps need to be?

Thanks

RobertU

Re: ICX-7150-C12P won't boot. Yellow on SYST, Green on PWR

RobertU — Sun, 21 May 2023 17:27:17 GMT

Sorry, forgot to attach the image of the update attempts.

Re: ICX-7150-C12P won't boot. Yellow on SYST, Green on PWR

rojasivan — Sun, 21 May 2023 17:29:44 GMT

Im having the same issue. I've tried multiple ways to Factory Reset my Ruckus. I've asked for help the Ruckus CS but they said they are not longer giving attention to Lennar customers.... My internet suddenly went slow. It is more than frustrating.

Re: ICX-7150-C12P won't boot. Yellow on SYST, Green on PWR

Imran_ruckus — Mon, 22 May 2023 15:21:03 GMT

Hi @RobertU

Greetings!!!

Thank you for the response and the update.

Seems like during the software recovery process it’s not fetching the image which you downloaded, due to which there is an error “Retry count exceeded; starting again”.

Please check and make sure you have created a separate image folder for 2 files mnz10115.bin and SPS08090k.bin as highlighted in the screenshot below. (Folder name is ‘Upgrade’ in below screenshot example)

Also please make sure, TFTP is correctly configured with the correct folder (folder of 2 files mnz10115.bin and SPS08090k.bin) and Server interfaces as marked in the below screenshot as an example.

Please check and retry the software recovery process once again. And let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX-7150-C12P won't boot. Yellow on SYST, Green on PWR

Imran_ruckus — Mon, 22 May 2023 15:22:54 GMT

Hi @rojasivan

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model only.

As this case is raised by @RobertU

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX-7150-C12P won't boot. Yellow on SYST, Green on PWR

RobertU — Mon, 22 May 2023 15:31:21 GMT

Imran,

Those screenshot were provided I’m my 5/21 message at 9:14 AM. I originally tried to the folder ‘Upgrade’ and tried a second time (repeating the download steps to getting the file from Ruckus, unzipping and creating a second directory called ‘Upgrade to 08090k’) without success.

What other options or steps can I do to try and transfer these to the switch?

RobertU

Re: ICX-7150-C12P won't boot. Yellow on SYST, Green on PWR

Imran_ruckus — Mon, 22 May 2023 18:45:22 GMT

Hi @RobertU

Thank you for the information you shared.

Could you please enter the command 'reset' when you are getting ICX7150-Boot>reset as shown in the below screenshot?

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.