topic Re: My Ruckus switch is showing amber color and access point lights are not on even after power c... in RUCKUS Support for Lennar Homes

My Ruckus switch is showing amber color and access point lights are not on even after power cycling.

sangimus — Fri, 26 May 2023 03:03:54 GMT

I noticed no internet and no light on my access points. Then i've check my Lennar SW/WLC displayed an amber light only to power cycle several times with no success of restoring the APs.

Re: My Ruckus switch is showing amber color and access point lights are not on even after power c...

Jayavidhya — Fri, 26 May 2023 12:34:11 GMT

Hi @sangimus

For detailed understanding of the issue please let us know the LED status of the switch using the below guide.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Here is where you can upload the image/photo :

you can also drag it to the chat

Best regards,

Jayavidhya

Lennar Home Community

Re: My Ruckus switch is showing amber color and access point lights are not on even after power c...

sangimus — Fri, 26 May 2023 16:55:00 GMT

Re: My Ruckus switch is showing amber color and access point lights are not on even after power c...

Jayavidhya — Fri, 26 May 2023 17:38:43 GMT

Hi @sangimus

Based on your images it seems that the switch has one green light and amber light which means that the switch is stuck in boot mode.

As the resetting process doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/m-p/47187

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Best regards,

Jayavidhya

Lennar Home Community

Re: My Ruckus switch is showing amber color and access point lights are not on even after power c...

sangimus — Fri, 26 May 2023 22:08:23 GMT

ARE YOU SERIOUS!!! I've submitted this ticket on WEDNESDAY!!!! Do you really expect a person with no IT background to figure this out? What kind of support are you providing here? you can't expect me to do this! please go and process the RMA.

-S

Re: My Ruckus switch is showing amber color and access point lights are not on even after power c...

Jayavidhya — Mon, 29 May 2023 12:49:03 GMT

Hi @sangimus

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email.

We will be exclusively supporting customers via this community forum support model.

I understand that the steps may be somewhat new, however, we cannot replace the chassis until you confirm that the hardware is damaged.

We have tried to create the guides as non-technical as possible, so that they are not difficult to follow; however, if you continue to have difficulty following the steps, I would recommend that you seek outside help or a technician.

Best regards,

Jayavidhya

Lennar Home Community