topic Re: Internet is extremely slow and Cox blames Ruckus in RUCKUS Support for Lennar Homes

Internet is extremely slow and Cox blames Ruckus

sparkedw — Wed, 24 May 2023 21:50:19 GMT

We had a power outage on 05/18/23 and internet was not working. Cox was called to visit our home and they replaced the modem but stated that the issue was not with Cox but with Ruckus' main line. The internet is working but is frustratingly slow at this time. Please assist ASAP!

Re: Internet is extremely slow and Cox blames Ruckus

Imran_ruckus — Wed, 24 May 2023 22:56:04 GMT

Hi @sparkedw

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

From the case description, I could understand that your RUCKUS setup is not working after a power outage.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same showing the light status and port connection to the Switch)

2. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to the above queries or if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Internet is extremely slow and Cox blames Ruckus

sparkedw — Wed, 24 May 2023 23:18:36 GMT

1. we see that all lights are green

2. we see 6 lines connected.

Re: Internet is extremely slow and Cox blames Ruckus

Imran_ruckus — Wed, 24 May 2023 23:36:58 GMT

Hi @sparkedw

Thank you for the response and the information you shared.

As per the light status of the Switch and the Access Point, they seem to be in a normal state.

This issue may happen when the Switch runs on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike) which may be running on a ‘Routing Code’ results in causing this issue. To check the same please follow the below process.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Internet is extremely slow and Cox blames Ruckus

sparkedw — Thu, 25 May 2023 00:57:12 GMT

i don't know what to do from here. i keep pasting the IP address that i found from the first installed app and a black box just keeps popping up with that error message

Re: Internet is extremely slow and Cox blames Ruckus

Imran_ruckus — Thu, 25 May 2023 15:07:32 GMT

Hi @sparkedw

Greetings!!!

Thank you for the response and the information you shared.

Could you please perform an IP Scan and try to browse your ICX-7150-C12P Switch IP address on a web browser? Once you get your Switch IP address please try to log in and confirm.

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address.

Try to access your switch from a web browser by pasting the below URL in http or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Internet is extremely slow and Cox blames Ruckus

sparkedw — Thu, 25 May 2023 17:38:22 GMT

i see two switch IP addresses. Which one is it?

Re: Internet is extremely slow and Cox blames Ruckus

Imran_ruckus — Thu, 25 May 2023 19:16:21 GMT

Hi @sparkedw

Thank you for the response.

As mentioned in the previous post, please paste the IP Address in a web browser and check the dashboard as shown in the screenshot in my previous post. Once you confirm the Switch IP Address please try to access CLI.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Internet is extremely slow and Cox blames Ruckus

sparkedw — Fri, 26 May 2023 02:33:35 GMT

hello. i tried to access the IP address for Ruckus (i don't see anything titled switch) and this is the screen that keeps popping up. Is there a way that someone can just remotely access our computer and do this for us?

after clicking around, i was able to access the site "unsafely"

This page popped up and when entering our username and password, it keeps saying it is incorrect.

we then tried clicking "forgot password" and this popped up

Re: Internet is extremely slow and Cox blames Ruckus

Imran_ruckus — Fri, 26 May 2023 15:11:10 GMT

Hi @sparkedw

Greetings!!!

Thank you for the response and the information you shared.

The dashboard you are seeing on the web browser is of Unleashed and not of the ICX-7150-C12P Switch.

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address.

Please check the other IP Addresses from the IP scan results, by the name of Ruckus Wireless or Brocade Communications to confirm the IP address of the Switch and access the CLI.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.