topic Re: Router not in RUCKUS Support for Lennar Homes

Router not

Ksasengbong — Mon, 22 May 2023 19:50:41 GMT

Hello ,

I have a ICX 7150-C12P that’s was included in the purchase of my home in 2018. I’ve been told by Lennar services is out of warranty. My router is not turning on. I have unplugged it and try to plug it back in and all I get is a bunch of green lights blinking once then turning off, can you please help troubleshoot. Thank you.

Re: Router not

Chandini — Tue, 23 May 2023 10:56:34 GMT

Hi Ksasengbong

Thank you for reaching us.

I see that you have mentioned you are from Lennar homes

Could you please help us with the picture of front panel of the switch after connecting to a power source?

May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Also please run through the below link and check if you have access to ICX switch using console (Upload this picture as well to the portal )

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/m-p/46759

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights. Also, light the status of Access Points.

Please upload the pictures using the below option in the portal.

Thanks

Re: Router not

Ksasengbong — Tue, 23 May 2023 19:01:43 GMT

Re: Router not

Ksasengbong — Tue, 23 May 2023 19:02:34 GMT

Re: Router not

Ksasengbong — Tue, 23 May 2023 19:03:49 GMT

Hello , thanks for reaching out . I am not from Lennar, I bought a Lennar home. There aren’t any lights coming on. When I unplug it then plug back it all the green lights comes on and flashes once then turns off immediately

Re: Router not

Imran_ruckus — Wed, 24 May 2023 17:21:22 GMT

Hi @Ksasengbong

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

From the case description, I could understand that your RUCKUS ICX-7150-C12P Switch and Access Point are not powering up.

Could you please try to check by replacing another Power cord with the Switch? In case the current power cord has been damaged.

And we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES AS DESCRIBED ABOVE.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.