topic Re: No power/lights on Switch and APs after power outage in RUCKUS Support for Lennar Homes

No power/lights on Switch and APs after power outage

Wpookis — Tue, 23 May 2023 14:34:27 GMT

We recently had a power outage and my Ruckus switch and 3 APs do not power on or have any green or orange lights. I used different outlets, used a pin for the reset button, sang it a song and still nothing. What are my next steps?

Re: No power/lights on Switch and APs after power outage

Imran_ruckus — Tue, 23 May 2023 20:04:35 GMT

Hi @Wpookis

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

From the case description, I could understand that your RUCKUS ICX-7150-C12P Switch and Access Points are not powering up after a power outage.

First, we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES AS DESCRIBED ABOVE.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: No power/lights on Switch and APs after power outage

Wpookis — Tue, 23 May 2023 20:47:43 GMT

Hello,

Thank you for the reply. I’ve reset multiple times and it is still dead. No lights, no power. What’s the next step?

Re: No power/lights on Switch and APs after power outage

Imran_ruckus — Tue, 23 May 2023 21:24:35 GMT

Hi @Wpookis

Thank you for the response and the information you shared.

Could you please try to check by replacing another Power cord with the Switch? In case the current power cord has been damaged.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: No power/lights on Switch and APs after power outage

Wpookis — Wed, 24 May 2023 00:37:23 GMT

Hello,

I replaced the power cord with a new one, and again there are no lights or power going to the switch. Is there anything besides, disconnecting the.l cord several times, resetting several times and using a new power cord that I can do? What’s the next step now?

Re: No power/lights on Switch and APs after power outage

Imran_ruckus — Wed, 24 May 2023 15:21:18 GMT

Hi @Wpookis

Greetings!!!

Thank you for the response and the information you shared.

Could you please plug your ICX-7150-C12P Switch into a power outlet and send us a PICTURE and VIDEO of it showing the light status, and cord connected to the Switch and power outlet? Please refer to the below picture as an example.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: No power/lights on Switch and APs after power outage

Wpookis — Wed, 24 May 2023 15:53:58 GMT

How do I upload a video? It’s only allowing me to upload pictures.

Re: No power/lights on Switch and APs after power outage

Imran_ruckus — Wed, 24 May 2023 16:20:39 GMT

Hi @Wpookis

Thank you for sharing the requested information.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged into a power outlet there is no power to the Switch. Also, you tried to reset the Switch. And you confirm that the Switch is plugged into a well-known outlet/power source also tried with different cords. However, the failure persists. This unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.

Please follow the below steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.