topic Re: ruckus switch not working after console and recovery in RUCKUS Support for Lennar Homes

ruckus switch not working after console and recovery

corinanajera_ — Tue, 23 May 2023 15:32:10 GMT

says kernel image not found

Re: ruckus switch not working after console and recovery

Imran_ruckus — Tue, 23 May 2023 15:48:01 GMT

Hi @corinanajera_

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that you are unable to get console access to the Switch.

Could you please let me know the reason you are trying to get console access to the Switch and please the screenshot of the error you are getting?

Also please share the link of the guide you are referring to get console access.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ruckus switch not working after console and recovery

corinanajera_ — Tue, 23 May 2023 17:18:17 GMT

Hello,

I am trying to console the switch because it was accidentally unplugged and when I plugged it back in there are 2 lights on the switch that are on (PWR - Green and SYST - orange). However the Access Points are not on at all.

Here is the error message

NAND read: device 0 offset 0x4000000, size 0x2000000

6 ecc_errors after reading 58b8000:58b9800

iproc_nand_read_page returned 2

NAND read from offset 4000000 failed -22

0 bytes read: ERROR

## Loading kernel from FIT Image at 70000200 ...

Bad FIT kernel image format!

ERROR: can't get kernel image!

could not boot from secondary, no valid image; trying to boot from primary

device 0 offset 0x0, size 0xc0000

BOOTING image from Primary

NAND read: device 0 offset 0x0, size 0x2000000

4 ecc_errors after reading 18b8000:18b9800

iproc_nand_read_page returned 2

NAND read from offset 0 failed -22

0 bytes read: ERROR

## Loading kernel from FIT Image at 70000200 ...

Bad FIT kernel image format!

ERROR: can't get kernel image!

ICX7150-Boot>%

Here is the link I was given:

RUCKUS Forums - How to console in the ICX-7150-12CP 'Ruckus Switch... - CommScope RUCKUS Community Forums

FYI - I am using a MAC computer

Re: ruckus switch not working after console and recovery

Imran_ruckus — Tue, 23 May 2023 18:14:45 GMT

Hi @corinanajera_

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As you mentioned there are lights on PWR and SYST, If there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch (as it is in the below picture). Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly.

Please follow the below steps to fix this issue:

First, we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES AS DESCRIBED ABOVE.

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ruckus switch not working after console and recovery

corinanajera_ — Tue, 23 May 2023 18:46:16 GMT

for the software recovery link, where do the instructions start for MAC users? Please advise

Re: ruckus switch not working after console and recovery

Imran_ruckus — Tue, 23 May 2023 19:44:20 GMT

Hi @corinanajera_

Thank you for the response.

Could you please confirm if you tried a reset of the Switch multiple times as described in the previous post?

And for software recovery, we suggest using a Windows laptop/PC, if you have one.

Please confirm.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ruckus switch not working after console and recovery

corinanajera_ — Tue, 23 May 2023 21:19:12 GMT

I have attempted the reset of the switch multiple times and nothing happens.

I only have a MAC. How should I proceed?

Re: ruckus switch not working after console and recovery

Imran_ruckus — Wed, 24 May 2023 00:09:19 GMT

Hi @corinanajera_

Thank you for the response.

For MAC you should try getting console access, I believe which you have already tried.

Could you please provide an image/photo of where you are trying to connect Ethernet from ICX 7150 - C12P and USB type C to USB to the PC? (Physical setup) like the following example:

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ruckus switch not working after console and recovery

corinanajera_ — Wed, 24 May 2023 01:03:58 GMT

it won't let me post a photo to this thread. it deletes right after.

using USB type C to USB to PC

Re: ruckus switch not working after console and recovery

corinanajera_ — Wed, 24 May 2023 01:21:45 GMT

Re: ruckus switch not working after console and recovery

corinanajera_ — Wed, 24 May 2023 01:22:41 GMT

Re: ruckus switch not working after console and recovery

Imran_ruckus — Wed, 24 May 2023 15:06:03 GMT

Hi @corinanajera_

Greetings!!!

Thank you for the response and the information you shared.

Could you please share a screenshot of the error from your MAC or a photo of the same? That you are getting when trying to console.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ruckus switch not working after console and recovery

corinanajera_ — Wed, 24 May 2023 17:58:52 GMT

Re: ruckus switch not working after console and recovery

Imran_ruckus — Wed, 24 May 2023 19:15:40 GMT

Hi @corinanajera_

Thank you for the response.

As you have ethernet cables connected to your Switch. Could you please remove the ethernet cables from the Switch ports and try to get the console access? (Please refer to the below screenshot)

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ruckus switch not working after console and recovery

corinanajera_ — Wed, 24 May 2023 19:30:58 GMT

tried it and still not working

Re: ruckus switch not working after console and recovery

Imran_ruckus — Wed, 24 May 2023 20:18:45 GMT

Hi @corinanajera_

Thank you for the response and the confirmation.

Based on the troubleshooting done, you confirmed, and we saw that after the reset, booting up the Switch, and trying the software recovery process console port is not responding. And the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.

Please follow the below steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Please let me know if you have any queries in this regard.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Thank you again and we appreciate your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.