topic Re: ICX 7150-C12 Failed to Ping in RUCKUS Support for Lennar Homes

ICX 7150-C12 Failed to Ping

leonox — Mon, 21 Feb 2022 08:25:18 GMT

Good day.

I have an ICX 7150-C12 that should be viewable in unleashed. Unleashed sees the switch enough to auto populate its info (MAC, IP, Model/Name), but is unable to complete the connection. It only shows failed to ping ICX [IP ADDRESS]. Suggest checking network.

I have reset the switch multiple times, upgraded the firmware, and tried everything I could find online before resetting once again. I am able to ping the IP through windows cmd.

Any help or guidance is appreciated. Thank you.

Re: ICX 7150-C12 Failed to Ping

Vásquez_Fer — Wed, 23 Feb 2022 23:27:06 GMT

Hi @leonox

Hope you are doing well!

I would like to know if you are Lennar home user , since some times the switch is running routing code (SPR08095d) (L3) and for this type of setups and configuration , it has some troubles for the connectivity for home users.

As I can see you are having troubles adding the ICX to the unleashed dhabsoard, I will share with you some guides to follow up

1-Made sure that the ICX is in the same subnet as the APs run a

ICX7150-48P #show ip address

2-Unleashed side:

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-A887C55E-6973-4496-9413-302E8DE175AA.html

3-ICX configuration and steps:

https://docs.commscope.com/bundle/unleashed-200.8-onlinehelp/page/GUID-A446EC1D-FC2C-4546-BE26-FDE4C2F8DE14.html

4-Please ping the ICX from the unleashed dashboard I believe is in

Admin & Services > Administer >Diagnostics> Network Connectivity page.

Some tips I can give you is to run the following commands:

ICX7150-48P (config)#Crypto key generate

Example:

ICX7150-48P (config)#Username admin password admin

ICX7150-48P (config)#aaa authentication login default local

Then in the unleashed dashboard you have to go to switches and use the same credentials you ran as the example admin/admin

I hope this helps !!

Re: ICX 7150-C12 Failed to Ping

leonox — Fri, 25 Feb 2022 00:36:51 GMT

That's fantastic, thank you for the guides! I'm hoping to get into this again this weekend, though that might not happen.

And yes, it's a lennar house. One of the first things I did was update the firmware and change it over to the sps set up. (that was... Stress inducing. I have understood the theory to do that sort of thing, but doing it was new.)

Re: ICX 7150-C12 Failed to Ping

Vásquez_Fer — Tue, 01 Mar 2022 23:08:23 GMT

Let us the result!

I hope it worked !!!

Re: ICX 7150-C12 Failed to Ping

leonox — Mon, 21 Mar 2022 00:00:05 GMT

So!

I finally had time to check back into this process. I started looking though the app and the website connections and getting things ready to check out.

And uh, there must have been an update or something that happened, cause everything is connecting just fine now. I can access switch info through unleased just fine.

It also prompted me for the log in info for the switch, which was new.

So uh, yeah. I highly appreciate the suggestions and hope they help someone else that needs them!

Re: ICX 7150-C12 Failed to Ping

mollusk82 — Wed, 19 Oct 2022 03:31:56 GMT

Hi Vasquez,

"I would like to know if you are Lennar home user , since some times the switch is running routing code (SPR08095d) (L3) and for this type of setups and configuration , it has some troubles for the connectivity for home users."

I am a lennar home user and i recently upgraded the switch to 9.0.10d. While observing the current version, I noticed it had the 'R' bin file for routing, which i thought was weird. From your comment it sounds like maybe this is incorrect and causes connectivity issues? Should i re-flash with the 'S' bin?

Re: ICX 7150-C12 Failed to Ping

Vásquez_Fer — Thu, 20 Oct 2022 13:40:51 GMT

Hi @mollusk82

Basically this would be like the terminology

SPR means Routing capabilities / SPS means Switching capabilities

Correct you should be running (SPS) instead of (SPR) since you already have a router from your ISP and it does all the work at your home (routing/DCHP,NAT etc), you'll need to configure your network and the Switch to use SPR ( Code ) to match the router's configuration.

So it is easier for switches to run SPS as it already does all its work correctly without you having to configure.

Add a common setup for home users.

Best Regards

Fernando Vasquez

Re: ICX 7150-C12 Failed to Ping

smittyva — Mon, 17 Jul 2023 01:09:16 GMT

@Vásquez_Fer wrote: I would like to know if you are Lennar home user, since some times the switch is running routing code (SPR08095d) (L3) and for this type of setups and configuration , it has some troubles for the connectivity for home users.

THIS! Thank you so much for mentioning this. I was unable to find my issue until I saw your comment and installed SPS firmware code without (L3) features, and it works perfectly.

For anyone looking, symptoms were that the Unleashed device could not ping the Ruckus Switch, and the Ruckus Switch could not ping anything on its own subnet. Installing the SPS firmware did the trick - thank you so much!

Re: ICX 7150-C12 Failed to Ping

Imran_ruckus — Mon, 17 Jul 2023 22:14:24 GMT

Hi @smittyva

Greetings of the day!!!

Thank you for the feedback and the information on this issue.

Great!!! Good to know that the issue is now resolved.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150-C12 Failed to Ping

HTX_1 — Mon, 31 Jul 2023 14:09:26 GMT

I'm having the same issue, and your second link is broken.

Re: ICX 7150-C12 Failed to Ping

Imran_ruckus — Mon, 31 Jul 2023 17:16:26 GMT

Hi @HTX_1

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well.

As this case is raised by @leonox which is very old and now closed.

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.