topic No Connection Despite Connected in RUCKUS Support for Lennar Homes

No Connection Despite Connected

Salmon75 — Sat, 13 May 2023 01:13:36 GMT

Hello, I have a R510 Ruckus Unleashed. I've been without connection for a few months now. The signal appears strong but when connected, there's no internet at all. I've been using my home WiFi this entire time. The lights on the device seemed fine (4 greens except for the middle not lit). I've tried unplugging/replugging and using a different Ethernet port, but nothing worked. Please advise.

Re: No Connection Despite Connected

Salmon75 — Mon, 22 May 2023 19:47:53 GMT

Would appreciate some help please

Re: No Connection Despite Connected

Imran_ruckus — Mon, 22 May 2023 20:35:38 GMT

Hi @Salmon75

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS setup is not working.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and cable connections to Switch ports)

2. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on all the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to the above queries or if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: No Connection Despite Connected

Salmon75 — Tue, 30 May 2023 04:25:38 GMT

Hello, I'm having trouble attaching images. The camera button won't let me attach any pictures, and when I try dragging the pictures, I get a message saying "you do not have permission to upload images".

Re: No Connection Despite Connected

Imran_ruckus — Tue, 30 May 2023 15:05:31 GMT

Hi @Salmon75

Greetings!!!

Thank you for the response.

As mentioned in my previous post, please log in to your RUCKUS account on the forum before uploading the pictures.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: No Connection Despite Connected

Salmon75 — Tue, 30 May 2023 16:36:47 GMT

Please see pictures. My wifi connection from Ruckus appears strong but provides no connection at all. Thanks

Re: No Connection Despite Connected

Imran_ruckus — Tue, 30 May 2023 17:07:28 GMT

Hi @Salmon75

Thank you for the response and the information you shared.

I would suggest checking Internet connectivity from your ISP (Internet Service Provider). You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC.

If your Internet is stable. This issue may happen when the Switch runs on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike) which may be running on a ‘Routing Code’ results in causing this issue. To check the same please follow the below process.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.