topic Re: Switch IP not showing up in IP scanner. How do I get the IP? in RUCKUS Support for Lennar Homes

Switch IP not showing up in IP scanner. How do I get the IP?

Crossrun21 — Sun, 21 May 2023 20:04:24 GMT

I have read many posts on how to fix the switch after power outage, but the ip scanner shows the APs but no switch IP address. Is there another way to get that IP address?

Re: Switch IP not showing up in IP scanner. How do I get the IP?

Jayavidhya — Mon, 22 May 2023 14:04:17 GMT

Hi @Crossrun21

Greetings of the day,

Here I attach the guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/m-p/47027

Best regards,

Jayavidhya

Lennar Home Community

Re: Switch IP not showing up in IP scanner. How do I get the IP?

Crossrun21 — Mon, 22 May 2023 14:39:20 GMT

I think I found the IP address by accessing the client list via the router. When I try to log in I get an error that states:

The page isn't working

IPaddress didn't send any data

Err_Empty_Response

Re: Switch IP not showing up in IP scanner. How do I get the IP?

Jayavidhya — Mon, 22 May 2023 15:06:14 GMT

Hi @Crossrun21

Based on your description it seems that your IP address of switch does not appear on the IP Scanner.

To solve this issue please reboot the local Router ( ISP device ).

Another solution is to log in in your local Router and check the 'device list'

https://www.wikihow.com/See-Who-Is-Connected-to-Your-Wireless-Network

https://www.howtogeek.com/204057/how-to-see-who%E2%80%99s-connected-to-your-wi-fi-network/

Best regards,

Jayavidhya

Lennar Home Community

Re: Switch IP not showing up in IP scanner. How do I get the IP?

Crossrun21 — Mon, 22 May 2023 15:11:17 GMT

Via the router I see a "Ruckus Unleashed" IP address. Entering that into the URL brings me to a login, but any attempt to login results in the error:

The page isn't working

IPaddress didn't send any data

Err_Empty_Response

Re: Switch IP not showing up in IP scanner. How do I get the IP?

Jayavidhya — Mon, 22 May 2023 16:14:00 GMT

Hi @Crossrun21

Please confirm whether you can see your RUCKUS switch in your unleashed dashboard.

Please let us know the LED status of the switch using the below guide.

RUCKUS SWITCH LED light:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Best regards,

Jayavidhya

Lennar Home Community

Re: Switch IP not showing up in IP scanner. How do I get the IP?

Crossrun21 — Mon, 22 May 2023 16:31:27 GMT

The Ruckus switch does not appear in the dashboard.

Port link, Port speed, Member ID, PoE, all show green status, USB shows amber.

System Status, and Power Status are green.

Re: Switch IP not showing up in IP scanner. How do I get the IP?

Jayavidhya — Mon, 22 May 2023 17:12:55 GMT

Hi @Crossrun21

In order to add the Switch to the Unleashed Dashboard for monitoring it must be running the code 08090 minimum.

So please confirm you have a ICX7150 Ruckus Switch, because there are some Lennar houses with other brands, and that the Switch is not showing does not mean that is not working, just that is not associated, and you can not manage the Switch from Unleashed Dashboard is for monitoring and should appear in the IP scanner as long you are connected to the Switch via wire or wireless to the unleashed network.

Best regards,

Jayavidhya

Lennar Home Community

Re: Switch IP not showing up in IP scanner. How do I get the IP?

Crossrun21 — Mon, 22 May 2023 17:29:43 GMT

I can confirm the unit says ICX 7150-c12

Re: Switch IP not showing up in IP scanner. How do I get the IP?

Jayavidhya — Mon, 22 May 2023 18:09:13 GMT

Hi @Crossrun21

Please try to gain access to the Switch via console and upgrade the Switch to the code 08095g, upgrading both partitions to the switching code file named SPS08095gufi.bin.

To check the current version of the switch you can use show version commands to confirm if your version is lower than 08080.

If the version is lower that the code 08080, you need to upgrade twice from the code using the Image file SPS08080f.bin and the boot file named spz10114.bin, the from 0808f to 08095g UFI using only the image file named SPS08095ufi.bin for both partition primary and secondary.

Please try to find the Switch IP address, by wiring the computer to the Switch(hope windows) use any of the yellow ports

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

Gain access to the Switch via SSH( SSH do not work if you are running an old code), Telnet or console(with console the IP address is not necessary)

How to console in the ICX-7150-12CP 'Ruckus Switch'

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

RUCKUS ICX 7150 USB TYPE C CONSOLE (tutorial video for ICX)

https://www.youtube.com/watch?v=YXR4xhkw3q8

(Tutorial for MAC)

https://www.youtube.com/watch?v=1AcJokMm78U

Check the version you are or if the access points are wire to this switch, And If ask you for credential, try the next.

Usernames: Passwords:

admin sp-admin

super Lennar

lennar

ruckus

Ruckus!

Ruckus1

admin

password

check current version

enable

show version

Check if the Access points are connected to this Switch.

show lldp neighbors

show poe

By seeing the output of the above commands you can upgrade the switch using the below links.

Best regards,

Jayavidhya

Lennar Home Community

Re: Switch IP not showing up in IP scanner. How do I get the IP?

Crossrun21 — Mon, 22 May 2023 19:07:19 GMT

I was able to connect to the console. Version says 08.0.80dt213. LLDP is not running. You mention I would need to upgrade, how do I do that?

Re: Switch IP not showing up in IP scanner. How do I get the IP?

Jayavidhya — Mon, 22 May 2023 19:35:21 GMT

Hi @Crossrun21

Please perform an upgrade to the code 08095g UFI and upgrade both partitions primary and secondary with the switching code file named SPS08095gufi.bin, take into consideration that is the Switch is running a code lower than 08080 you need to upgrade twice, from the code you are to 08080f and then the recommended code 08095g UFI.

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Best regards,

Jayavidhya

Lennar Home Community

Re: Switch IP not showing up in IP scanner. How do I get the IP?

Crossrun21 — Mon, 22 May 2023 20:02:44 GMT

We have come full circle and I need the ip address of the switch. As I posted originally there is no Ruckus switch showing up in the scanner. "Ruckus Unleashed" shows up in the router client list but shows the error I previously showed

Is there a way to confirm the ip address while connected via console?

Re: Switch IP not showing up in IP scanner. How do I get the IP?

Jayavidhya — Mon, 22 May 2023 20:51:40 GMT

Hi @Crossrun21

If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/m-p/46759

Once you have gained access to the switch please follow the below guides on how to upgrade Switch ICX-7150-C12P

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/m-p/46781

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/m-p/47187

Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/m-p/48200#M2109

Best regards,

Jayavidhya

Lennar Home Community

Re: Switch IP not showing up in IP scanner. How do I get the IP?

Crossrun21 — Mon, 22 May 2023 22:12:14 GMT

I followed the upgrade process but it prompts me for a login name and password. I am able to enter a name, but I cannot type anything for the password, what is preventing this?

Re: Switch IP not showing up in IP scanner. How do I get the IP?

Jayavidhya — Tue, 23 May 2023 12:44:35 GMT

Hi @Crossrun21

Thanks for your response.

Please try to follow the process again and enter the below username and password.

Please try the most common username and passwords ( This is key sensitive so please include capital letters )

Username:admin password: Ruckus!

Username:admin password: Ruckus1

Username:admin password: Lennar

Username:super password: sp-admin

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-passwords-for-the-Ruckus-Wi-Fi-Access-Points/m-p/46740

If you face any difficulties please share the screenshot of the error you are getting while following the process.

Best regards,

Jayavidhya

Lennar Home Community

Re: Switch IP not showing up in IP scanner. How do I get the IP?

Crossrun21 — Tue, 23 May 2023 13:02:30 GMT

I cannot enter a password, the CLI doesn't show any keystrokes.

Re: Switch IP not showing up in IP scanner. How do I get the IP?

Jayavidhya — Tue, 23 May 2023 13:19:39 GMT

Hi @Crossrun21

While entering password texts won't be displayed in the CLI. Once you have entered the password press 'ENTER'.

Best regards,

Jayavidhya

Lennar Home Community

Re: Switch IP not showing up in IP scanner. How do I get the IP?

Crossrun21 — Tue, 23 May 2023 14:27:54 GMT

Thanks. Lots of progress. Both partitions have been updated and I can now see the switch IP. I am also able to access the switch via web gui. One last thing, however, is that I still cannot see the switch in my dashboard.

Re: Switch IP not showing up in IP scanner. How do I get the IP?

Jayavidhya — Tue, 23 May 2023 15:04:01 GMT

Hi @Crossrun21

Thanks for your reply.

To add the ICX switch in the unleashed app you need to create a SSH tunnel( private tunnel between the AP and switch).

For this we need to make sure that the switch is running the latest version. As you have already upgraded the switch please make sure that the management approval is enabled.

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-A887C55E-6973-4496-9413-302E8...

Also make sure you enable LLDP/RSA protocol in your switch using the below commands.

Device>enable
Device#config terminal
Device(config)#lldp run
Device(config)#crypto key generate rsa

Edit the current password and username

device(config)# username super password pass

Where the username is ’super’ and password ‘pass’

Unleashed dashboard

1-Hit Add on that dashboard

2-Put the IP address of the ICX switch

3-Username and password for Switch authentication that we created

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-30C6694A-6AEE-4DF8-9459-1AB18...

To sync the data, it will take us a while, so after a couple of minutes it should say connected.

Please let us knw if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community