topic Re: ICX 7150-C12P (no power, no status lights) in RUCKUS Support for Lennar Homes

ICX 7150-C12P (no power, no status lights)

Pwilsop8 — Sun, 21 May 2023 19:35:47 GMT

Hi there, I recently purchased a home with a ruckus icx 7150 switch. There are no status lights on the unit, and I can’t console in to the device. I’ve tried to reset the device and changed power cords and plugs. Requesting an RMA.

Re: ICX 7150-C12P (no power, no status lights)

Jayavidhya — Mon, 22 May 2023 13:04:56 GMT

Hi @Pwilsop8

Greetings of the day,

Please upload the image/photo as mentioned below.

you can also drag it to the chat

Best regards,

Jayavidhya

Lennar Home Community

Re: ICX 7150-C12P (no power, no status lights)

Pwilsop8 — Mon, 22 May 2023 13:50:17 GMT

Re: ICX 7150-C12P (no power, no status lights)

Jayavidhya — Mon, 22 May 2023 14:20:33 GMT

Hi @Pwilsop8

Hope you are doing well!

Based on the images and the troubleshooting you have done it seems that this unit is totally dead.

This unit Should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post and paste it into the chat to start unit replacement.

https://support.ruckuswireless.com/contact-us

Best regards,

Jayavidhya

Lennar Home Community