topic Re: Received new Ruckus but will not send network out to other devices in RUCKUS Support for Lennar Homes

Received new Ruckus but will not send network out to other devices

kmjl — Fri, 19 May 2023 21:39:56 GMT

I can get power from Lan connections but no internet

Re: Received new Ruckus but will not send network out to other devices

Imran_ruckus — Fri, 19 May 2023 21:54:31 GMT

Hi @kmjl

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that you are not getting Internet-connected from your New RUCKUS ICX-7150-C12P Switch.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same showing the light status and cable connections)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to the above queries or if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Received new Ruckus but will not send network out to other devices

kmjl — Fri, 19 May 2023 22:09:37 GMT

My internet seems to work fine on other items plugged into my router. I have two access points plugged in and they have no lights.

Re: Received new Ruckus but will not send network out to other devices

Imran_ruckus — Fri, 19 May 2023 22:32:15 GMT

Hi @kmjl

Thank you for the response.

Seems like the ethernet cable which is coming from the Router/Modem-Router Combo device and Access Points are plugged into the wrong ports on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug them and plug those cables into the correct ports. Please try to connect once it is plugged into the correct ports.

Please refer to the short guide link below about how to connect the devices as reference:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

NOTE: Please feel free to mark the previous post as ACCEPTED SOLUTIONS.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Received new Ruckus but will not send network out to other devices

kmjl — Fri, 19 May 2023 23:12:35 GMT

Viola!!! Thanks for your help, all up and running.

Re: Received new Ruckus but will not send network out to other devices

Imran_ruckus — Fri, 19 May 2023 23:18:46 GMT

Thank you for the response.

Great!!! Good to know that the issue is now resolved.

We appreciate your time and patience on this case.

NOTE: Please feel free to mark the previous post as ACCEPTED SOLUTIONS.

Have a great weekend ahead!!!

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.