topic Re: Rebooted ruckus and now access points don’t work in RUCKUS Support for Lennar Homes

Rebooted ruckus and now access points don’t work

Ferniegc — Fri, 19 May 2023 14:04:02 GMT

Hi I tried rebooting the ruckus and now the access points don’t light up, I’ve tried powering on the system with the reset button pushed and nothing happens. I don’t have a laptop or computer to do all of the other things that were stated in some of the topics. Help !

Re: Rebooted ruckus and now access points don’t work

Jayavidhya — Fri, 19 May 2023 14:54:54 GMT

Hi @Ferniegc

Greetings of the day,

Please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS SWITCH lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Best regards,

Jayavidhya

Lennar Home Community

Re: Rebooted ruckus and now access points don’t work

Ferniegc — Fri, 19 May 2023 15:38:13 GMT

No lights on the access points

the icx 7150 syst light is amber and the pwr light is green

Re: Rebooted ruckus and now access points don’t work

Jayavidhya — Fri, 19 May 2023 15:51:41 GMT

Hi @Ferniegc

Basically if the switch has one green and one amber light, it means that the switch is stuck in boot mode.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If the resetting process doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/m-p/47187

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Best regards,

Jayavidhya

Lennar Home Community

Re: Rebooted ruckus and now access points don’t work

Ferniegc — Fri, 19 May 2023 16:01:19 GMT

I have powered the switch power on and off and tried the reset and It did not work. I don’t have a laptop and I don’t have internet what are my options ?

Re: Rebooted ruckus and now access points don’t work

Jayavidhya — Fri, 19 May 2023 16:41:02 GMT

Hi @Ferniegc

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email.
We will be exclusively supporting customers via this community forum support model.

As the resetting process doesn't work, please try to perform software recovery process by using the below link.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Best regards,

Jayavidhya

Lennar Home Community

Re: Rebooted ruckus and now access points don’t work

Ferniegc — Fri, 19 May 2023 17:55:06 GMT

I was able to get to the part of trying to get the ruckus to connect with putty. I’m having issues because it keeps showing that the connection is not alive. The switch is connected to the #1 usb and to the #13 usb and back to the computer.

Re: Rebooted ruckus and now access points don’t work

Jayavidhya — Fri, 19 May 2023 18:11:17 GMT

Hi @Ferniegc

Please share the screenshot of the error you are getting while troubleshooting the issue.

Best regards,

Jayavidhya

Lennar Home Community

Re: Rebooted ruckus and now access points don’t work

Ferniegc — Fri, 19 May 2023 18:17:20 GMT

Re: Rebooted ruckus and now access points don’t work

Jayavidhya — Fri, 19 May 2023 18:37:54 GMT

Hi @Ferniegc

Thanks for the detailed description.

Please try the same troubleshooting steps by turning off the windows firewall. Here I share the guide on how to turn off windows firewall.

Guide to turn off Windows firewall

https://support.microsoft.com/en-us/windows/turn-microsoft-defender-firewall-on-or-off-ec0844f7-aebd...

Please read the guide carefully before starting the steps.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery tutorial video

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Best regards,

Jayavidhya

Lennar Home Community

Re: Rebooted ruckus and now access points don’t work

Ferniegc — Fri, 19 May 2023 19:31:02 GMT

Thanks I’m now getting this error message once I did everything and tried to turn it back on
boot version mismatch

Re: Rebooted ruckus and now access points don’t work

Jayavidhya — Fri, 19 May 2023 20:34:16 GMT

Hi @Ferniegc

Please share the screenshot of the error you are getting while troubleshooting the issue.

Best regards,

Jayavidhya

Lennar Home Community

Re: Rebooted ruckus and now access points don’t work

Ferniegc — Fri, 19 May 2023 20:44:19 GMT

It does not give me the option to add a picture

Re: Rebooted ruckus and now access points don’t work

Jayavidhya — Fri, 19 May 2023 21:04:03 GMT

Hi @Ferniegc

Here is where you can upload the image/photo :

you can also drag it to the chat

Best regards,

Jayavidhya

Lennar Home Community

Re: Rebooted ruckus and now access points don’t work

Ferniegc — Fri, 19 May 2023 21:27:03 GMT

Jayavidhya, I’m beyond frustrated. I have spent the last 6 hours working on this and still no resolution. I’m unsure as to why ruckus is leaving us out to dry like this. These are not customer friendly instructions and by no means helping the customer resolve issues. I know you have tried to assist but I’m still at the same point I was 6 hours ago. Is there anyone I can escalate my issue to ?

Re: Rebooted ruckus and now access points don’t work

Jayavidhya — Mon, 22 May 2023 12:47:56 GMT

Hi @Ferniegc

Sorry for the inconvenience.

To solve this issue please perform an upgrade to the code 08095g UFI and upgrade both partitions primary and secondary with the switching code file named SPS08095gufi.bin, take into consideration that is the Switch is running a code lower than 08080 you need to upgrade twice, from the code you are to 08080f and then the recommended code 08095g UFI.

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Best regards,

Jayavidhya

Lennar Home Community

Re: Rebooted ruckus and now access points don’t work

Ferniegc — Wed, 24 May 2023 03:44:00 GMT

Tried to copy Mnz.10114.bin and got the following error:

ivalid input -> bootrom

again this is extremely difficult with not a lot of help of what to do if something doesn’t work

Re: Rebooted ruckus and now access points don’t work

Jayavidhya — Wed, 24 May 2023 12:35:33 GMT

Hi @Ferniegc

For detailed understanding of the issue please share the output of the following commands.

Mount disk0

Show files disk0

Best regards,

Jayavidhya

Lennar Home Community

Re: Rebooted ruckus and now access points don’t work

Ferniegc — Wed, 24 May 2023 13:25:57 GMT

ICX7150-C12 Switch#show files disk0
F 1048576 $TXRAJNL.DAT
F 25976488 SPS08080f.bin
F 58690116 SPS08095gufi.bin
F 786944 mnz10114.bin
D 16384 [----] disk0/System Volume Information

I have already installed the 8095.gufi files to both partitions. when I enter showflash this is what I get. and when I reboot the switch I still get the amber light.

Compressed Pri Code size = 31457280, Version:08.0.95gT211 (SPS08095g.bin)
Compressed Sec Code size = 31457280, Version:08.0.95gT211 (SPS08095g.bin)
Compressed Pri Boot Code size = 786944, Version:10.1.24T225 (mnz10124)
Compressed Sec Boot Code size = 786944, Version:10.1.14T225 (mnz10114)
Code Flash Free Space = 1013227520

Re: Rebooted ruckus and now access points don’t work

Jayavidhya — Wed, 24 May 2023 14:21:32 GMT

Hi @Ferniegc

Thanks for your response.

As you have already on upgraded version please enter the following commands.

Enable

copy disk0 flash SPS08095hufi.bin secondary

write memory

Boot system flash secondary yes

Best regards,

Jayavidhya

Lennar Home Community