topic Re: SPD & DIAG Lights Only in RUCKUS Support for Lennar Homes

SPD & DIAG Lights Only

jmr — Tue, 16 May 2023 03:27:33 GMT

Hello,

My MIL moved into a Lennar home and hasn't had anything working with the Ruckus system since she took ownership. She switched providers from AT&T to Xfininity so we've done factory resets on all devices as a start. From the get-go though, the only lights on the 7150 switch that come on are the SPD and the DIAG lights (green). We've never seen any amber lights, upon a factory reset, nothing happens but the steady green light of SPD and then sometimes the DIAG, but not every time. It seems that the switch may be faulty as I plugged into it directly with my laptop and it seemed to blow out my ethernet port in my laptop which is not great. What would be next steps in troubleshooting? We finally got PoE to the AP and was able to reset it, but not via the switch, via another PoE device. Thanks!

Re: SPD & DIAG Lights Only

Jayavidhya — Tue, 16 May 2023 13:41:25 GMT

Hi @jmr

Greetings of the day,

Please provide the below details for the detailed understanding of the issue.

1. Are the Access points getting power?

2. If the Access Points are getting power, can you connect to the SSID/Wi-Fi ID?

3.Make sure it is plugged into a well-known outlet/power source to discard any issue with the power outlet.

4. Please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS SWITCH

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Once you confirm this let us know you can also send us a photo/picture

Here is where you can upload the image/photo :

you can also drag it to the chat

Best regards,

Jayavidhya

Lennar Home Community

Re: SPD & DIAG Lights Only

jmr — Tue, 16 May 2023 15:49:27 GMT

1. Are the Access points getting power? Yes, however, through another PoE device, not the Rukus Switch.

2. If the Access Points are getting power, can you connect to the SSID/Wi-Fi ID? Yes, but there is no internet (see attached photo)

3.Make sure it is plugged into a well-known outlet/power source to discard any issue with the power outlet. I've tried two power cords and two different outlets with the same outcome - switch not working.

4. Please let us know the LED status of the switch and the access points using the below guide. See attached photo for LED status of the switch. Last night I had the DIAG light on but today, that is now off. I didn't include a photo of the access point because it is on the ceiling however, I can see the SSID and connect to it just no internet access.

Thank you for your help.

Re: SPD & DIAG Lights Only

jmr — Tue, 16 May 2023 15:50:25 GMT

Re: SPD & DIAG Lights Only

Jayavidhya — Tue, 16 May 2023 17:44:58 GMT

Hi @jmr

Please try to gain access to the switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/m-p/46759

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: SPD & DIAG Lights Only

jmr — Tue, 16 May 2023 22:23:42 GMT

Okay, I can connect using either terminal however, I am not getting a command prompt. It just sits there. But in a new turn of events, I am not sure what happened, but I unplugged it to move it and plugged it back in and now every light is on and amber steady.

Re: SPD & DIAG Lights Only

jmr — Tue, 16 May 2023 22:24:06 GMT

Re: SPD & DIAG Lights Only

jmr — Tue, 16 May 2023 23:25:04 GMT

I realize that the all amber lights are because I'm plugged into the laptop. When I remove the connection, it goes back to just the SPD & DIAG being green.

Re: SPD & DIAG Lights Only

jmr — Wed, 17 May 2023 00:22:30 GMT

Re: SPD & DIAG Lights Only

Jayavidhya — Wed, 17 May 2023 12:52:46 GMT

Hi @jmr

Thanks for your reply,

Please try performing a hard factory reset first, let me add the steps.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

Best regards,

Jayavidhya

Lennar Home Community

Re: SPD & DIAG Lights Only

jmr — Wed, 17 May 2023 14:12:30 GMT

Thank you for the reply. We've done that about 15 times with the same outcome on the lights. Nothing ever blinks, flashes, changes, it goes right to the DIAG & SPD lights only. Thank you.

Re: SPD & DIAG Lights Only

Jayavidhya — Wed, 17 May 2023 16:56:49 GMT

Hi @jmr

Thanks for your reply,

If the resetting process doesn't work, we can try performing a software recovery process.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: SPD & DIAG Lights Only

jmr — Wed, 17 May 2023 17:00:28 GMT

Hello, this unfortunately isn't helpful if I can't get a prompt when I am connected via serial, how can I do the software recovery process. Please review the attached responses and pictures I've provided. thank you.

Re: SPD & DIAG Lights Only

Jayavidhya — Wed, 17 May 2023 18:01:29 GMT

Hi @jmr

Please check the connections by replacing the another power cable to the switch. To check whether the cable connections are in good connection.

If this step does not work please try plugging your switch to a power outlet and share the image showing the light status of the switch.

Best regards,

Jayavidhya

Lennar Home Community

Re: SPD & DIAG Lights Only

jmr — Wed, 17 May 2023 18:07:05 GMT

Thank you again for the response. I've tried two different power cables. Same effect SPD & DIAG lights only - unless the serial connection is enabled then all of the lights are amber. I've also tried three different power outlets, same exact issue. Thanks.

Re: SPD & DIAG Lights Only

Jayavidhya — Wed, 17 May 2023 19:39:48 GMT

Hi @jmr

Based on the image you have shared it seems that you have connected only the console cable on your switch and not your management port on your switch.

For software recovery, please make sure you have the following connections.

1: A console cable connected between your Computer to the ICX 7150 Switch Type-C USB console port.

Note: The cable type will be USB to type C, where the USB it’s going to your computer and the type C to the Type C connection in your switch, is the port number#1 in the next guide.

Port-side view

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-98DBADCF-277F-4450-8A0B-58A4F916179...

2: Ethernet cable connected between the Out-of-band management port in the Switch to your computer Ethernet port.

Note: Out-of-band management port in the Switch is the number 13 in the next guide:

Port-side view

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-98DBADCF-277F-4450-8A0B-58A4F916179...

Once you are done with the above two connections please proceed with the step '4' in the below guide.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Best regards,

Jayavidhya

Lennar Home Community

Re: SPD & DIAG Lights Only

Jayavidhya — Wed, 17 May 2023 20:18:37 GMT

Hi @jmr

Also please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: SPD & DIAG Lights Only

jmr — Thu, 18 May 2023 22:36:30 GMT

Hello,

Yes, my apologies as I missed that the connections needed both cables. I've done that and unfortunately, it seems the network port isn't working in the device either. I'm still not getting a prompt using Putty nor MobaXterm. I've attached pics showing that I do have a link light when I connect via RJ-45 to my Xfinity router but when I connect to the Ruckus, I get no link light to the router using Port 13. I think this device is bad. Thanks for any additional help you can provide.

Re: SPD & DIAG Lights Only

jmr — Thu, 18 May 2023 22:38:29 GMT

Re: SPD & DIAG Lights Only

Jayavidhya — Fri, 19 May 2023 13:09:28 GMT

Hi @jmr

Greetings of the day,

Please try rebooting your switch once and perform the software recovery process in putty.

Please find the below link to download the mobaxterm application.

Mobaxterm: https://mobaxterm.mobatek.net/download-home-edition.html

Note: Mobaxterm is a putty-like tool with a slightly different interface.

For MacOS system like like MacBook we can access from the terminal of the device without having to install a tool.

For Telnet access:

nc ‘IP of the device’ 23

For ssh Access:

ssh ‘username’@’IP of the device’

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community