topic Power Outage caused my LAN ports not to work in RUCKUS Support for Lennar Homes

Power Outage caused my LAN ports not to work

MrAntCali48 — Wed, 17 May 2023 22:04:57 GMT

I had to power house down to fix the A/C unit and I can't seem to get my LAN ports to activate. The access points work ok, I have the blinking green lights but nothing connected to the ports seem to get internet. HELP!!

Re: Power Outage caused my LAN ports not to work

Imran_ruckus — Thu, 18 May 2023 00:07:54 GMT

Hi @MrAntCali48

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

From the case description, I could understand that your RUCKUS setup is not working after a power outage/surge.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to the above queries or if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Power Outage caused my LAN ports not to work

MrAntCali48 — Thu, 18 May 2023 06:31:34 GMT

Goodmorning Imran,

Thank you for your response, Here are the pictures show the status of my unit.

Status, Syst, Pwr is GreenMy 2 Gig Internet Connection from my Internet Service Provider (ISP) is stable and working. When I connect my Macbook Pro to my router Wi-Fi and ethernet cable from Router is in perfect condition.

Upstairs APDownstairs APShows Disconnection

I have a 2 Gig fiber Router and this is what my AP provides now

also online it's saying that I am missing the IP address for the RUCKUS ICX and I think it is possible that the Ruckus ICX is running routing codes that are wrong?

Also

What cable do you recommend for me to use to Console the ICX? Thank you in advance!

Re: Power Outage caused my LAN ports not to work

Imran_ruckus — Thu, 18 May 2023 15:06:50 GMT

Hi @MrAntCali48

Greetings!!!

Thank you for the response and the information you shared.

Hope you are doing well!!!

As per the light status of the Switch and the Access Points, they are in a normal state.

This issue may happen when the Switch runs on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike) which may be running on a ‘Routing Code’ results in causing this issue. To check the same please follow the below process.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Power Outage caused my LAN ports not to work

MrAntCali48 — Sun, 21 May 2023 09:57:52 GMT

It shows that the switch does not exist just the APs, So I unplugged it again and it was okay for an hour, Speed was 900+ upload and 300+ download from the APs, and the Lan cable, had the Apple TV going to test. After an hour then the movie paused and the Cc was still going

What happens if I just do a Factory Reset, will the license go away, and if it does how do I get it back the way it was when I purchased my house? Thank you in advance, I am studying Networking now so the Command line is a little confusing for me at this point!

Re: Power Outage caused my LAN ports not to work

MrAntCali48 — Sun, 21 May 2023 10:11:07 GMT

UPDATE: Now it is back up and my upload is 939.54 Download 213.08. So it seems it will go in and out.

What happens if I just do a Factory Reset, will the license go away, and if it does how do I get it back the way it was when I purchased my house? Where would I need to go to get the license back or who can come to the house and fix this. Thank you in advance, I am studying Networking now so the Command line is a little confusing for me at this point!

Re: Power Outage caused my LAN ports not to work

Imran_ruckus — Mon, 22 May 2023 15:30:16 GMT

Hi @MrAntCali48

Greetings!!!

Thank you for the response and the update.

Please do not worry, there won’t be any License or Loss of license in this process.

As this is not an Access Point issue, at this point, it is not required to reset the Access Points, the issue is more on the Switch side.

As mentioned in my previous post, please try to get access to the Switch CLI and share the output of the commands which are also mentioned in the previous post.

let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Power Outage caused my LAN ports not to work

MrAntCali48 — Mon, 22 May 2023 16:19:53 GMT

Goodmorning,

Could you show me how to do a proper Factory Reset, please? Thank you

Re: Power Outage caused my LAN ports not to work

Imran_ruckus — Mon, 22 May 2023 16:54:14 GMT

Hi @MrAntCali48

Thank you for the response.

As already mentioned, this issue is related to Switch, and reset of APs will not work here before we check on the Switch side.

Please follow the guides shared previously to get access to the Switch CLI and help us with the output of the commands.

Thank you again for your patience and understanding

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Power Outage caused my LAN ports not to work

MrAntCali48 — Tue, 23 May 2023 02:28:13 GMT

Ok understand,

Ok, so I did the IP-Scan and only the AP IP address shows up, the switch itself does not appear. I even disconnected everything from the network and only the two APs IPs show up. In this scenario, what would be my next step, Thank you in advance

Re: Power Outage caused my LAN ports not to work

Imran_ruckus — Tue, 23 May 2023 15:05:15 GMT

Hi @MrAntCali48

Thank you for the response and the update.

Could you please share a screenshot of the IP scan results?

Please make sure your device which runs an IP scanner is connected to the same Router Wi-Fi or Internet that is connected to your Switch, in order to display the IP address of the Switch. You could also check from the IP Scanner Mobile app as described in the same link from the previous post.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Power Outage caused my LAN ports not to work

MrAntCali48 — Thu, 25 May 2023 04:21:59 GMT

Here goes my screenshot.

Re: Power Outage caused my LAN ports not to work

Imran_ruckus — Thu, 25 May 2023 15:11:33 GMT

Hi @MrAntCali48

Greetings!!!

Thank you for the response and the information you shared.

Please share a screenshot of all IP Scan results without filtering by the name Ruckus Wireless. And check if you get any IP address with the name Brocade Communications, that would be the IP address for the ICX-7150-C12P Switch to access the CLI.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Power Outage caused my LAN ports not to work

MrAntCali48 — Sun, 28 May 2023 06:59:51 GMT

So I went to screenshot my scan and guess what appeared! I went to plug my Apple TV and still have network issues,

ICX7150 appearsPort Config

Re: Power Outage caused my LAN ports not to work

MrAntCali48 — Sun, 28 May 2023 08:21:37 GMT

I wanted to add, I watched someone plug their ICX and Modem to the port shown below and when I did it, I was able to see the IP address and access the ICX.

Orange Cable from ModemConnected

Now That I have Webb access, How is my ICX Ethernet port Configuration supposed to

look? Thank you in advance!

Re: Power Outage caused my LAN ports not to work

MrAntCali48 — Sun, 28 May 2023 10:07:48 GMT

Adding

I also tried loading the Terminal and here is my screen

Not sure how to proceed with this option. Should I connect to the console?

Re: Power Outage caused my LAN ports not to work

Imran_ruckus — Mon, 29 May 2023 15:37:17 GMT

Hi @MrAntCali48

Greetings!!!

Thank you for the response and the information you shared.

Please note that the ethernet cable from the Router/Router Modem combo, Access Points, or any smart device should be connected to any of the 12 ports as shown in the below screenshot.

I would suggest using Windows Laptop/PC to access the CLI via Putty application as described in the “How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices" guide

You could try the SSH and Telnet option to log in to CLI (Putty) as described in the same guide- Please refer below

SSH- Port 22

Telnet – Port 23

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Power Outage caused my LAN ports not to work

MrAntCali48 — Tue, 30 May 2023 19:14:26 GMT

After putty please provide step-by-step instructions, please.

Re: Power Outage caused my LAN ports not to work

Imran_ruckus — Tue, 30 May 2023 19:52:13 GMT

Hi @MrAntCali48

Greetings!!!

Thank you for the response.

Could you please let me know if you are able to access CLI using SSH or Telnet? If yes, please execute the below commands and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Power Outage caused my LAN ports not to work

MrAntCali48 — Tue, 30 May 2023 21:45:39 GMT

So the reason why I had the Orange Cat cable connected the way it was is that there is no connection as described earlier

Connected leaving the cable connected like I had itConnecting Back to the 12 ports

Leaving the orange wire connected, I cannot get pass the password.