topic Re: Access point lights no longer on in RUCKUS Support for Lennar Homes

Access point lights no longer on

FOTV — Tue, 16 May 2023 17:03:21 GMT

Please I need assistance with my wireless access points again. I was having some latency issue with my internet so, to troubleshoot, AT&T suggested unplugging Ruckus to use their wifi gateway. After establishing that Ruckus might be the cause every attempt to get it back on has failed. I have read of a similar situation posted today and I tried the reboot process but it didn't work. The devices are not getting any power whatsoever. Please any assistance would be appreciated. FYI, I have attempted to troubleshoot based on the instructions given to @RobertU @ by@Imran_ruckus with similar issue. It is not working.

Thank you

Re: Access point lights no longer on

Jayavidhya — Tue, 16 May 2023 17:09:45 GMT

Hi @FOTV

Please let us know the LED status of the switch using the below guide.

RUCKUS SWITCH

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Best regards,

Jayavidhya

Lennar Home Community

Re: Access point lights no longer on

FOTV — Tue, 16 May 2023 17:27:38 GMT

Please see attached pic for clarity.

The system light is amber. And power light is solid green. No lights in all 5 ports.

Thank you for your support.

Re: Access point lights no longer on

FOTV — Tue, 16 May 2023 17:32:48 GMT

Re: Access point lights no longer on

Jayavidhya — Tue, 16 May 2023 17:57:50 GMT

Hi @FOTV

Based on your description, it seems that your switch has one green and one amber light, which means that the switch is stuck in boot mode.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If the resetting process doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/m-p/47187

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Best regards,

Jayavidhya

Lennar Home Community

Re: Access point lights no longer on

FOTV — Wed, 17 May 2023 17:51:00 GMT

Hi @Jayavidhya,

Thank you for this information. I began the process of software recovery and it is not working. After downloading the putty, I installed it then began to download the two applications based on the instruction. The first one was successful but the second link may be broken or may require a login credential. : https://github.com/peacepenguin/tftpd64/releases

Here is the page. All this time with the C-A Cable and ethernet connected to my system and the device.

this is how far I went. Please how do I proceed from here. I suppose cables are only required once the download is complete and not prior. Please advise.

Thank you

Re: Access point lights no longer on

Jayavidhya — Wed, 17 May 2023 18:32:41 GMT

Hi @FOTV

Thanks for the response.

Please try to download the application using the below link.

https://bitbucket.org/phjounin/tftpd64/downloads/

Once it is downloaded successfully please try to proceed with step '5' for downloading the firmware which is required for software recovery process.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Best regards,

Jayavidhya

Lennar Home Community

Re: Access point lights no longer on

FOTV — Wed, 17 May 2023 21:46:22 GMT

Hello @Jayavidhya,

I got as far as configuring my computer IP. However, after changing the IP, subnet, gateway to the doc specification, I did not get the same address on the server interface. So, I restored my set up to the initial configuration and ended up disabling my adapters.

Now my system is offline.

Re: Access point lights no longer on

FOTV — Wed, 17 May 2023 21:58:56 GMT

My question is, if my 1P in the interface is different what could be wrong?

Re: Access point lights no longer on

FOTV — Wed, 17 May 2023 22:43:39 GMT

Putty in my case didn't run any script. Just a black blank page.

Re: Access point lights no longer on

Jayavidhya — Thu, 18 May 2023 13:32:00 GMT

Hi @FOTV

Thanks for your response.

Please confirm whether you have downloaded the TFTP 64 and the firmware using the link that was shared in the previous post.

Also please share the screenshot of the error you are getting while following the steps.

Best regards,

Jayavidhya

Lennar Home Community

Re: Access point lights no longer on

FOTV — Thu, 18 May 2023 13:47:59 GMT

Hello @Jayavidhya,

yes I did. I eventually got the IP assigned and followed the guide. However, I was unsure if I should have selected my product type R510 or use the one in the instruction guide below. I selected the one in the instruction.

When I got to the stage and I did not see any script running, I recovered my IP so I could work.

Thanks

Re: Access point lights no longer on

FOTV — Thu, 18 May 2023 13:48:56 GMT

Thanks

Re: Access point lights no longer on

Jayavidhya — Thu, 18 May 2023 14:21:04 GMT

Hi @FOTV

Thanks for your response.

Please update us once you are done with the software recovery process.

Best regards,

Jayavidhya

Lennar Home Community

Re: Access point lights no longer on

FOTV — Sat, 20 May 2023 15:47:34 GMT

Hello @Jayavidhya,

I have now tried everything (3rd attempt with help this time) in the instruction given and reported same outcome to you over and over that I was stuck on the dos prompt (the monochrome screen) which comes on blank. The system is not going into a boot mode.

Please I need this to work. Thank you.

Re: Access point lights no longer on

Jayavidhya — Mon, 22 May 2023 16:26:44 GMT

Hi @ FOTV

For software recovery, please make sure you have the following connections.

1: A console cable connected between your Computer to the ICX 7150 Switch Type-C USB console port.

Note: The cable type will be USB to type C, where the USB it’s going to your computer and the type C to the Type C connection in your switch, is the port number#1 in the next guide.

Port-side view

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-98DBADCF-277F-4450-8A0B-58A4F916179...

2: Ethernet cable connected between the Out-of-band management port in the Switch to your computer Ethernet port.

Note: Out-of-band management port in the Switch is the number 13 in the next guide:

Port-side view

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-98DBADCF-277F-4450-8A0B-58A4F916179...

Once you are confirmed with the connections please try rebooting your switch once and perform the software recovery process in putty.

If the above step doesn't work please find the below link to download the mobaxterm application( Mobaxterm is a putty-like tool with a slightly different interface.)

Mobaxterm: https://mobaxterm.mobatek.net/download-home-edition.html

For MacOS system like like MacBook we can access from the terminal of the device without having to install a tool.

For Telnet access:

nc ‘IP of the device’ 23

For ssh Access:

ssh ‘username’@’IP of the device’

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community