topic Re: Power outage happened. Did reboot and got switch and 1 of 2 AP working in RUCKUS Support for Lennar Homes

Power outage happened. Did reboot and got switch and 1 of 2 AP working

mariolecha — Wed, 17 May 2023 16:20:01 GMT

Power outage happened and switch had one yellow and one green light. I followed steps to reboot through reset button process. After that, the switch worked and one of the access points got back on. However there is a second access point that never got back on. How do I fix?

Re: Power outage happened. Did reboot and got switch and 1 of 2 AP working

Jayavidhya — Wed, 17 May 2023 17:39:13 GMT

Hi @mariolecha

Greetings of the day,

Can you confirm what is the status of the next light in the Access Point, using the next guide to provide the details?

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

PWR:

2.4g:

5G:

Best regards,

Jayavidhya

Lennar Home Community

Re: Power outage happened. Did reboot and got switch and 1 of 2 AP working

mariolecha — Wed, 17 May 2023 19:38:10 GMT

Hello, thanks coming back quickly. The access point that is off has no light at the moment, meaning it is completely off.

Re: Power outage happened. Did reboot and got switch and 1 of 2 AP working

Jayavidhya — Wed, 17 May 2023 20:39:30 GMT

Hi @mariolecha

As per your description, it seems that your switch is working after reset process. For further understanding of the issue please let us know the LED status of the switch.

You can also send us a photo/picture. Here is where you can upload the image/photo :

you can also drag it to the chat

Best regards,

Jayavidhya

Lennar Home Community

Re: Power outage happened. Did reboot and got switch and 1 of 2 AP working

mariolecha — Thu, 18 May 2023 03:59:46 GMT

Switch + 1 access point are working fine. There is another access point that is not working. It is completely off.

i have a total of 2 access points.

Re: Power outage happened. Did reboot and got switch and 1 of 2 AP working

Jayavidhya — Thu, 18 May 2023 12:55:47 GMT

Hi @mariolecha

For further understanding of the issue please share the LED status of the switch. Please share the pictures of your ICX-7150-C12P Switch showing the status of the lights.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Also please try to unplug and plug the ethernet cables from the switch port and plug it back.

Best regards,

Jayavidhya

Lennar Home Community

Re: Power outage happened. Did reboot and got switch and 1 of 2 AP working

mariolecha — Sat, 20 May 2023 11:15:01 GMT

Thanks. Unplug and plug action got the other AP back on. All lights seen fine.

However the issue now is I cannot really connect to the internet. My phone stops and queues for long time without being able to connect to the network!

Re: Power outage happened. Did reboot and got switch and 1 of 2 AP working

Jayavidhya — Mon, 22 May 2023 12:32:51 GMT

Hi @mariolecha

Please try to switch ports of the ethernet cable on the Ruckus switch. Please check whether the cable is working fine or not

Please make sure that the ISP ( internet provider ) is working fine since the Ruckus devices depend on this service.

Connect the computer to the ISP router with the ethernet cable. Run the speed test, and confirm if your speed is stable and search for websites, make sure you have no issues.

Also please connect a PC directly to the Ruckus Switch ICX-7150 to see if you are having the same connectivity issue

You can perform the same step on wireless by connecting the computer to the Wi-Fi / SSID coming from the ISP router. (Note: Not the Wi-Fi coming from the access points.)

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community