Ruckus AP Issue

LPR3 — Mon, 15 May 2023 17:54:40 GMT

I have 2 Ruckus AP devices in my home. The one at the front of the house has 4 solid green lights. The one at the back of the house has a solid power, but a blinking Control light. The 2.5 and 5G lights never come on at the back of the house. The same thing happened at installation and the technician did something and got all 4 lights on for both devices. How do I correct this. I have reset and rebooted hundreds of times so that does not appear to be the answer. Thank you.

Re: Ruckus AP Issue

Imran_ruckus — Mon, 15 May 2023 22:15:40 GMT

Hi @LPR3

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I could understand that one of your RUCKUS Access Points is not working.

CTL light blinks when it is unable to contact the other connected Access Point, this may require a factory reset of the AP. Please follow the below process to factory reset your APs to configure them with a new SSID.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

In your case remove the working Access Point cable and perform a factory reset on your other affected Access Point. Once the factory reset is done, please plug it back to the Switch port.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

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Ruckus AP Issue

Re: Ruckus AP Issue