topic Re: The Ruckus 7150 is not powering on in RUCKUS Support for Lennar Homes

The Ruckus 7150 is not powering on

Thaddeusnboyd — Fri, 12 May 2023 21:58:21 GMT

The Ruckus 7150 is not powering on, This happened late this afternoon with no warning. It affects the 4 switches in my home. Request assistance and replacement. Ruckus Networks Support Case 01475774

Re: The Ruckus 7150 is not powering on

Chandini — Mon, 15 May 2023 09:12:54 GMT

Hi Thaddeusnboyd

Thank you for reaching out to us

From case 01475774 I see that you are from Lennar Homes . Support for Lennar is through portal and Chat only.

I see that you have mentioned four switches ? Could you help us with the switch model that is faulty ?

Was there a power outage that occurred ?

Could you please help us with the picture of front panel of the switch for all four switches ?

May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Also please run through the below link and check if you have access to ICX switch using console (Upload this picture as well to the portal )

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/m-p/46759

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights. Also, light the status of Access Points.

Please upload the pictures using the below option in the portal.

Thanks

Re: The Ruckus 7150 is not powering on

Thaddeusnboyd — Mon, 15 May 2023 11:13:35 GMT

Good day,

I know about how to console into Ruckus 7150, it is not powering on at all. the 4 aces saints the 7150 is connected to is not showing connectivity lights also because Ruckus 7150 is not powering on. There was no power outage at all when this happened. It needs to be replaced.
When i try to upload image it states :

You do not have permission to upload images.

Re: The Ruckus 7150 is not powering on

Thaddeusnboyd — Mon, 15 May 2023 11:14:37 GMT

Re: The Ruckus 7150 is not powering on

Imran_ruckus — Mon, 15 May 2023 18:59:35 GMT

Hi @Thaddeusnboyd

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

From the case description, I could understand that your RUCKUS ICX-7150-C12P Switch is not powering up.

Could you please try to check by replacing another Power cord with the Switch? In case the current power cord had damaged.

Also, please try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES AS DESCRIBED ABOVE.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: The Ruckus 7150 is not powering on

Thaddeusnboyd — Mon, 15 May 2023 19:41:04 GMT

Good Day,

I have tried a different known good power cord, 7150 not powering up. I have tried requested paperclip method to no avail. I have tried several times a requested above, the status is still the same, no power. And I have had no power outages when this happened to report.

Re: The Ruckus 7150 is not powering on

Imran_ruckus — Mon, 15 May 2023 22:01:10 GMT

Hi @Thaddeusnboyd

Thank you for the response and the information you shared.

Could you please plug your ICX-7150-C12P Switch into a power outlet and send us a PICTURE and VIDEO of it showing the light status, and cord connected to the Switch and power outlet? Please refer to the below picture as an example.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: The Ruckus 7150 is not powering on

Thaddeusnboyd — Tue, 16 May 2023 10:55:14 GMT

Re: The Ruckus 7150 is not powering on

Thaddeusnboyd — Tue, 16 May 2023 10:56:19 GMT

It will not let me upload a video. how can I upload video?

Re: The Ruckus 7150 is not powering on

Thaddeusnboyd — Tue, 16 May 2023 18:53:00 GMT

Can someone resolve this ticket so I can get this replaced? It is going on days since initial and I know there cannot be any further troubleshooting done, It needs to be replaced. We cannot further troubleshoot an item that has no ability to power up, it is not working, no resetting or swapping power cables is resolving, cannot console in.

Re: The Ruckus 7150 is not powering on

Thaddeusnboyd — Tue, 16 May 2023 20:02:32 GMT

This has gone on for 4 days now, with little to no support, one or twice a day responses, every day is a degradation of services, need to have resolved. Is there support from anyone who can authorize replacement of device immediately?

Re: The Ruckus 7150 is not powering on

Imran_ruckus — Wed, 17 May 2023 15:43:43 GMT

Hi @Thaddeusnboyd

Greetings of the day!!!

Thank you for sharing the requested information.

Apologies for the delayed response as I was on a planned leave.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged into a power outlet there is no power to the Switch. Also, you tried to reset the Switch. And you confirm that the Switch is plugged into a well-known outlet/power source also tried with different cords. However, the failure persists. This unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.

Please follow the below steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.