topic Re: Won't boot after power outage. in RUCKUS Support for Lennar Homes

Won't boot after power outage.

JoeT — Sat, 13 May 2023 13:37:20 GMT

There is a green light on PWR, and a yellow light on SYST.

I'm not a network guy, need help, my wife and I work from home and are down.

Placed a support ticket with Ruckus and was sent here because I am a lennar home owner. (which is insane I need tech support by phone).

I found someone with same issue and followed the steps suggested which was to do a factory reset. I think I did that but I still can't get this to work.

Re: Won't boot after power outage.

JoeT — Sat, 13 May 2023 13:50:16 GMT

Now all the lights are blinking yellow non-stop.

How do i get phone support? Even if I do reset this switch I have no idea how to configure it, how to connect to it, or anything.

This is a nightmare.

Somebody please help me.

Re: Won't boot after power outage.

Imran_ruckus — Mon, 15 May 2023 18:47:39 GMT

admin test

Re: Won't boot after power outage.

Imran_ruckus — Mon, 15 May 2023 18:52:12 GMT

Hi @JoeT

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I could understand that your RUCKUS setup is not working after a brief power outage.

As you mentioned, there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch. Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly.

Please follow the below steps to fix this issue:

First, we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES AS DESCRIBED ABOVE.

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Won't boot after power outage.

JoeT — Thu, 18 May 2023 17:18:34 GMT

Thanks for replying.

I still haven't resolved this issue yet.

First thing I need help with is actually connecting a lap top to the switch so I can work on it at all.

I was the one who originally set up the switch 3 years ago but I don't remember how I was able to access it. I want to say I had to download a virtual version of hyper-terminal or something and use some strange cable.

Is there a way to just ran a standard network cable from my laptop to the switch so I can access it directly?

Once past that step I can probably walk through the setup or whatever I need to do.

I'm sure i'll have dozens of questions too.

Thanks

Re: Won't boot after power outage.

Imran_ruckus — Thu, 18 May 2023 19:17:26 GMT

Hi @JoeT

Greetings!!!

Thank you for the response.

As mentioned in my previous post, your Switch is stuck on the boot mode as per the light status you mentioned (amber/orange light on the "SYST" and a green light on the "PWR")

Did you try to reset it as described? If yes, please try to reset it with a paper clip multiple times.

If still reset is not working, please perform the software recovery as described step-by-step in the previous post in the guide.

Please share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Won't boot after power outage.

JoeT — Thu, 18 May 2023 20:13:36 GMT

I think i figured it out...

Re: Won't boot after power outage.

JoeT — Thu, 18 May 2023 21:24:10 GMT

I don't see the imagine I am supposed to download.
Instructions say to download RUCKUS FastIron 08.0.90k (GA) software release.zip.
But, all i see is:

Re: Won't boot after power outage.

Imran_ruckus — Thu, 18 May 2023 22:10:11 GMT

Hi @JoeT

Thank you for the response and update.

You could find the 08.0.90k patch on the same page. Please refer to the below screenshot.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Won't boot after power outage.

JoeT — Thu, 18 May 2023 23:18:15 GMT

I'm stuck at host is not alive.

Re: Won't boot after power outage.

Imran_ruckus — Thu, 18 May 2023 23:53:07 GMT

Hi @JoeT

Thank you for the response and the update.

As there is an error "host 192.168.0.3 is not alive"

Are you turning off the Windows firewall? If not, please turn off the Windows firewall and retry the software recovery process.

Please refer to the below link on how to turn off the Windows firewall:

https://support.microsoft.com/en-us/windows/turn-microsoft-defender-firewall-on-or-off-ec0844f7-aebd-0583-67fe-601ecf5d774f

Please perform software recovery once again after turning the firewall off and share the screenshots if you are getting any errors or are stuck at any point in the software recovery process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Won't boot after power outage.

JoeT — Fri, 19 May 2023 01:44:24 GMT

It was my firewall.

Got the software recovered, but not sure where to go from here.

It's asking me for a login name now.

Re: Won't boot after power outage.

Imran_ruckus — Fri, 19 May 2023 15:14:05 GMT

Hi @JoeT

Greetings!!!

Thank you for the response and the update.

Could you please try to log in with Switch default credentials with the combination shown below:

Username: super

Password: sp-admin

Also, try different combinations as shown in the below screenshot:

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.