topic Re: My Rucks ICX-7150-C12P no longer works after power outage, RMA? in RUCKUS Support for Lennar Homes

My Rucks ICX-7150-C12P no longer works after power outage, RMA?

Kevincourtney — Sat, 13 May 2023 21:26:26 GMT

I own an ICX-7150-C12P. It no longer works after a power outage. I attempted several times to go through the necessary steps listed here:https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/RUCKUS-ICX-7150-C12P-stopped-working-no-status-LEDs-on-SYST-led/m-p/50717/page/2

I appear to have the same issue as this person: https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/ICX-7150-C12P-does-not-respond-RMA/m-p/57384

The amber lights flash for about .5 seconds during a factory reset, but the lights never flash after that.

Does this qualify for a RMA?

Re: My Rucks ICX-7150-C12P no longer works after power outage, RMA?

AC4753 — Sat, 13 May 2023 22:25:25 GMT

I have the exact same problem—my access points no longer have POE power and trying to factory reset the switch results in the brief amber lights but not actually resetting and coming online.

Re: My Rucks ICX-7150-C12P no longer works after power outage, RMA?

Ihavenoideawut2 — Sun, 14 May 2023 02:14:09 GMT

after you plug in power keep holding reset pin for about 20 seconds that worked for me. BTW what's the next step lol, I factory reset mine but don't know what to do now

Re: My Rucks ICX-7150-C12P no longer works after power outage, RMA?

Kevincourtney — Sun, 14 May 2023 05:54:11 GMT

Holding the factory reset button for 20 seconds didn’t work either.

Re: My Rucks ICX-7150-C12P no longer works after power outage, RMA?

Jayavidhya — Mon, 15 May 2023 13:30:09 GMT

Hi @Kevincourtney

Greetings of the day,

Please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS SWITCH

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Best regards,

Jayavidhya

Lennar Home Community

Re: My Rucks ICX-7150-C12P no longer works after power outage, RMA?

Kevincourtney — Mon, 15 May 2023 13:42:20 GMT

The R510 access point does not have any lights illuminated.

The switch, while plugged in, does not have any lights remaining on. The only time the switch lights turn on is for the very brief moment while trying to reset the switch. At that point, the amber lights flash. No other colors.

Re: My Rucks ICX-7150-C12P no longer works after power outage, RMA?

Jayavidhya — Mon, 15 May 2023 15:33:00 GMT

Hi @Kevincourtney

Based on the description, it seems that your switch is not responding this unit should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start unit replacement.

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Best regards,

Jayavidhya

Lennar Home Community