topic Re: No lights on access points in RUCKUS Support for Lennar Homes

No lights on access points

theabancroft — Fri, 12 May 2023 16:38:32 GMT

I have a Lennar home with a Ruckus system and two access points. Neither access point is lit up. One is located on the 1st floor the other on the second floor. The light on the main box is blue and blinking. Both 1st and 2nd floor Ethernet cables are connected to the POE ports on the main box as well as my cable modem. They were working fine and then I noticed my internet was slow as I moved away from where my modem is connected noticing that none of the lights on either access points are lit.

any ideas what could be the problem?

Re: No lights on access points

theabancroft — Fri, 12 May 2023 16:52:50 GMT

As I'm sifting through the forum I came across some responses that could be the cause. We did have power outages recently. However, I don't have a clue what a CLI is or how to reset it. I can unplug and plug things back in...haha. So if someone could please help me do this by the simplest terms possible assuming it needs a reset. Thank you!

Re: No lights on access points

theabancroft — Fri, 12 May 2023 17:21:18 GMT

bottom of boxtop of box

Re: No lights on access points

Imran_ruckus — Fri, 12 May 2023 17:31:53 GMT

Hi @theabancroft

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

From the case description, I could understand that your RUCKUS setup is unstable after a power outage.

This issue may happen when the Switch runs on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike) which may be running on a ‘Routing Code’ results in causing this issue. To check the same please follow the below process.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: No lights on access points

theabancroft — Fri, 12 May 2023 17:44:50 GMT

Downloaded LanScan and hit the start landscape button. I don't see anything that says Ruckus in the scan I did. what now?

Re: No lights on access points

theabancroft — Fri, 12 May 2023 17:56:14 GMT

I also checked my xfinity network and I don't see ruckus connected to my wifi. Last time it was connected was 4/9/2023. If this is going to be really complicated can I call a tech? If so, who would I call or search the yellow pages for? and what would I tell them is wrong with it so they can fix it. I'm not very technical and have very limited technical skills.

Re: No lights on access points

Imran_ruckus — Fri, 12 May 2023 18:04:50 GMT

Hi @theabancroft

Thank you for the response.

Apologies, Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model only.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

May I know if you are using an Apple device? If yes, I would suggest using Windows Laptop/PC if you have one.

Also, you could try to download the IP Scanner application on your Android device as described in the same guide shared of the previous post.

Please share the screenshot of the IP scan results. Make sure your IP scan device is connected to the same Internet network/Wi-Fi to which your RUCKUS ICX-7150-C12P Switch is connected.

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: No lights on access points

theabancroft — Fri, 12 May 2023 18:49:00 GMT

All my products are apple. I don't own any windows based products. I used the lanscan app and don't see ruckus and I went to the xfinity app and checked in there too. neither show the ruckus connected to my internet. I tested my internet connection and I do have connectivity.

Re: No lights on access points

Imran_ruckus — Fri, 12 May 2023 20:51:04 GMT

Hi @theabancroft

Thank you for the response.

Try the IP address of Brocade Communications as marked in the below screenshot.

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address.

Try to access your switch from a web browser by pasting the below URL in HTTP or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

Once you confirm the Switch IP Address, please try to access the CLI as mentioned in the other guide and below.

Please try to access your Switch via CLI (SSH or Telnet).

If you have a MAC device, please try the below process. (Also mentioned in the CLI link shared previously and please refer to the below screenshot)

Example "open terminal":

Telnet:

nc 10.0.0.132 23

SSH:

ssh admin@10.0.0.132

ssh super@10.0.0.132

Passwords can be: Lennar or sp-admin or Ruckus1 or other default passwords shared below.

Accessing CLI on MAC:

Please share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: No lights on access points

theabancroft — Mon, 15 May 2023 17:48:37 GMT

This is very complicated. Is there any way you can do a step by step. Also, I just talked to my computer repair shop and they said there should be some lights on the access points lit up. Is this true? mine are completely dead. did I have a power surge that fried them and that's why they aren't lit up? Any way you can start from the beginning and tell me how to do this step by step as I'm completely confused.

I tried typing in http://IP Address here and tried https://IP Address are and nothing came up with either. so that's why I need someone to explain this in easy terms to understand. Thanks

Re: No lights on access points

Imran_ruckus — Mon, 15 May 2023 20:03:31 GMT

Hi @theabancroft

Thank you for the response.

Yes, there must be lights on the Access Points.

We need to have access to the CLI to check and verify why Access Points are not getting power.

I have already described the step-by-step process to access the CLI of the Switch with Telnet Or SSH. Please once again check the IP address of the Switch (One with Brocade name) and try to access the CLI as described in my previous post.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: No lights on access points

theabancroft — Thu, 18 May 2023 12:16:32 GMT

I have tried all the user names and password combinations you gave me above and nothing works. What now?

Re: No lights on access points

Imran_ruckus — Thu, 18 May 2023 15:34:59 GMT

Hi @theabancroft

Greetings!!!

Thank you for the update.

Please share the screenshot of the error you are getting. Also, share the screenshot of the IP Scan results.

Please note, we do not require any password for accessing CLI via the Telnet option. Only accessing CLI via SSH needs a password.

Please perform the IP scan once again and try to access the CLI. Once again sharing the step-by-step process below.

Try the IP address of Brocade Communications as marked in the below screenshot.

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address.

Try to access your switch from a web browser by pasting the below URL in HTTP or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

Once you confirm the Switch IP Address, please try to access the CLI as mentioned in the other guide and below.

Please try to access your Switch via CLI (SSH or Telnet).

If you have a MAC device, please try the below process. (Also mentioned in the CLI link shared previously and please refer to the below screenshot)

Example "open terminal":

Telnet:

nc 10.0.0.132 23

SSH:

ssh admin@10.0.0.132

ssh super@10.0.0.132

Passwords can be: Lennar or sp-admin or Ruckus1 or other default passwords shared below.

Accessing CLI on MAC:

Please share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: No lights on access points

theabancroft — Fri, 19 May 2023 11:00:19 GMT

Yes, you keep sending me the same info but it isn't helping me. I'm stuck at the login page. I've tried all the user names and password combinations. Nothing lets me in. Can you simplify this please and tell me how to get in using the login page? It's looking for a password and I cannot get in otherwise. I've tried user names sp-admin and super and all the combinations of passwords. If I can get in I can follow the rest of your directions.

Re: No lights on access points

Imran_ruckus — Fri, 19 May 2023 15:07:46 GMT

Hi @theabancroft

Greetings!!!

Thank you for the response and information.

If you have a MAC device, please try to access CLI via the Telnet option from the terminal as described in the previous post. Or please let us know if you have a Windows device to help you access the CLI.

We have tried to create the guides as non-technical as possible so that they are not difficult to follow. However, if you continue to have difficulty following the steps, we would recommend that you seek outside help or a technician.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: No lights on access points

theabancroft — Fri, 19 May 2023 16:22:03 GMT

Hang in there with me Imran.

Once you said I had to go to the terminal I was able to google how to do that. Maybe you can take baby steps with me since you don't provide telephone support and all we have is this forum.

Went to the terminal and typed in the IP address like you said. then typed enable. Now I'm not sure what to do. What's next...I have one green light and two orange on my access points. So we are making progress.

Re: No lights on access points

theabancroft — Fri, 19 May 2023 16:23:20 GMT

Re: No lights on access points

Imran_ruckus — Fri, 19 May 2023 16:28:12 GMT

Hi @theabancroft

Thank you for the response and the information.

Please share the output of the below commands.

enable

show version

show flash

show inline power
show interface brief

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: No lights on access points

theabancroft — Fri, 19 May 2023 16:35:14 GMT

Re: No lights on access points

Imran_ruckus — Fri, 19 May 2023 16:43:58 GMT

Hi @theabancroft

Thank you for the response and sharing the requested information.

Based on the output of the commands Switch seems to be in a normal condition.

Please try to reboot the Switch by performing the below commands and check the connectivity once it comes up after some minutes.

Below are the commands:

reload

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.