topic Re: Access point is showing Red light at power option in RUCKUS Support for Lennar Homes

Access point is showing Red light at power option

krkogant — Mon, 08 May 2023 19:25:18 GMT

My access point suddenly went into red and stuck in red light event after disconnecting and reconnecting. any help can be appreciated

Re: Access point is showing Red light at power option

Imran_ruckus — Mon, 08 May 2023 20:16:24 GMT

Hi @krkogant

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your Access Point suddenly stopped working with a red light on it.

May I know how many Access Points you have connected to your ICX-7150-C12P Switch and how many Access Points there is a red light?

If it is only one Access Point, could you please unplug and plug the ethernet cable of that Access Point from the Switch port panel and check the light status again?

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access point is showing Red light at power option

krkogant — Mon, 08 May 2023 20:39:34 GMT

Hi Imran,

We have two access points and one is red and other is working fine, I have tried the step you suggested and it is still in stuck in red.

We only have two access points connected to the switch

Thanks,

Krish

Re: Access point is showing Red light at power option

Imran_ruckus — Mon, 08 May 2023 21:04:24 GMT

Hi @krkogant

Thank you for the response and the information.

Could you please unplug and plug the Red light APs ethernet cable on other ports (any within 12 ports as shown in the below screenshot) and check the AP lights again?

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access point is showing Red light at power option

krkogant — Mon, 08 May 2023 22:42:13 GMT

Hi Imran,

I tried as you suggested but immediately AP is going into red color.

Thanks,

Venkat

Re: Access point is showing Red light at power option

Imran_ruckus — Mon, 08 May 2023 23:51:26 GMT

Hi @krkogant

Thank you for the response and the information you shared.

As it is not working, we may need to factory reset the AP. Please follow the below process to factory reset your APs to configure them with a new SSID.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

In your case, you need to unplug the working Access Point Cable and factory reset with the Red light Access Point once it is reset, plug the other AP back to the Switch port.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access point is showing Red light at power option

krkogant — Tue, 09 May 2023 19:23:51 GMT

Hi Imran,

I have tried to do as you mentioned, unplugged working access point and connected faulty AP to the switch...still it is in red color. So i did a reset uisng a pin for 10 sec, 15 sec, 20 secs for three attemps but no change in the light color even after 5 minutes or 15 minutes after reset.

Can you advise next steps?

Thanks,

Venkat

Re: Access point is showing Red light at power option

Imran_ruckus — Tue, 09 May 2023 19:38:43 GMT

Hi @krkogant

Greetings!!!

Thank you for the information.

Sometimes the Switch may require a hard reboot (disconnect and connect the switch from the power outlet). Also, Unplug and plug the ethernet cables from the Switch ports panel and plug them back again. Then check the Access Point light status.

If the above process doesn’t work,

Could you please try to log in to Unleashed on a web browser and share a screenshot with the information shown below?

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access point is showing Red light at power option

krkogant — Tue, 09 May 2023 20:35:44 GMT

Hi Imran,

here is the screenshot of the dashboard, it is showing as disconnected alway even i connect just one AP.

Access Points
Ap Name I MACLIP / SN
Summarv - 2 Access Points
Traffic
Upstairs[...24:b7:801
2.4C
Downstai...L...24:37:601
2
MAC Address
IP Address
Model
SIN
Version
34-20•03•24-37•66
192.168.1.69
raIn
352072007467
200 13 6 1 319Dashboard

Re: Access point is showing Red light at power option

Imran_ruckus — Tue, 09 May 2023 20:57:08 GMT

Hi @krkogant

Thank you for the response.

Could you please let me know if you tried a hard reboot of your ICX Switch (disconnect and connect the switch from the power outlet)?

If yes and it’s not working, please follow the below process.

As your non-working Access Point is under disconnected status on Unleashed even after unplugging it from the Switch panel.

Please follow the below steps.

1. Keep the Non-working Access Point (AP with a Red light) Unplugged from the Switch.

2. Select the Disconnected AP on the Unleashed and Remove it (please refer to the below screenshot).

3. Once you remove it from the Unleashed dashboard, connect the Unplugged Access Point back to the Switch port panel and check the light status and Unleashed dashboard.

Please confirm if it works and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access point is showing Red light at power option

krkogant — Wed, 10 May 2023 22:34:01 GMT

Hi Imran, I have tried what you suggested and still red light for me

Re: Access point is showing Red light at power option

Imran_ruckus — Wed, 10 May 2023 23:53:00 GMT

Hi @krkogant

Greetings!!!

Thank you for the response.

Please try plugging its ethernet cable into other ports (anyone in 12 ports as marked in the below screenshot) and check after some time.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access point is showing Red light at power option

krkogant — Thu, 11 May 2023 22:33:13 GMT

Hi Imran,

Unfortunately, nothing worked...I tried above solutions and no luck

Best,

Venkat

Re: Access point is showing Red light at power option

Imran_ruckus — Thu, 11 May 2023 22:58:38 GMT

Hi @krkogant

Greetings!!!

Thank you for the response and the update.

Could you please share a picture of your affected Access Point showing light status? (Please refer to the below picture and share a picture of the same).

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access point is showing Red light at power option

krkogant — Thu, 11 May 2023 23:49:05 GMT

Sure here the picture you have requested.

Re: Access point is showing Red light at power option

Imran_ruckus — Thu, 11 May 2023 23:57:35 GMT

Hi @krkogant

Thank you for sharing the requested information.

Based on the troubleshooting done, and you confirm after performing the reset of the Access Point, and checking all the connectivity and connections, the failure persists. This Access Point Unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.

Please follow the below steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.