topic Re: No power from R510 in RUCKUS Support for Lennar Homes

No power from R510

T_nguyen916 — Wed, 10 May 2023 06:44:37 GMT

Hi, I have two R510 Series in my home and both are not powering up. I have tried switching the ethernet ports on my Ruckus ICX7150-C12P, but still no yellow or green light turns on. My modem router combo is connected to my ICX7150-C12P. My R510 has worked before with my current modem router, but now it appears both are not powering up. Please advise. Thank you.

Re: No power from R510

Jayavidhya — Wed, 10 May 2023 13:44:59 GMT

Hi @T_nguyen916

Greetings of the day,

Hope you are doing well.

- Please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS Switch

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Best regards,

Jayavidhya

Lennar Home Community

Re: No power from R510

T_nguyen916 — Wed, 10 May 2023 16:28:54 GMT

Hi Jayavidhya,

For the R510, it is black. There is no power.

For the RUCKUS switch, they are green, however no light on the PoE where the R510 Ethernet cable is plugged in. I switched Ethernet cable to another location, but still no light. Other devices connected to this seems fine.

Thanks.

Re: No power from R510

Jayavidhya — Wed, 10 May 2023 17:32:56 GMT

Hi @T_nguyen916

Thanks for your response.

From the case description, I could understand that your PoE devices are not working connected to the ICX-7150-C12P Switch.

As you mentioned that on your ICX-7150-C12P Switch lights are steady green, which means the lights are in a normal state.

Since the switch is in the normal state you can take Console access to the switch in order to verify, if the switch is able to transfer the power to PoE devices via 12 ports.

To check this, first, we have to get access to the switch, and there are Two ways to get access to the switch.

I) By IP Address of the Switch OR
II) By Console Access to the Switch

By IP address: To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router>

Now please perform the following commands and share the output:

enable

Show version

Show inline power

Show inline power detail

By Console access: If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Once you are logged in to the ICX-7150-C12P please follow up the same steps that are on point '2'

Please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: No power from R510

T_nguyen916 — Thu, 11 May 2023 01:11:41 GMT

Hi, I was able to find my IP address for the ICX7150-C12P, however I cannot log in. I tried using the username: super password: sp-admin, but could not log in. Please advise.

Re: No power from R510

Jayavidhya — Thu, 11 May 2023 12:32:08 GMT

Hi @T_nguyen916

Thanks for your reply.

Please try using the most common username and passwords ( This is key sensitive so please include capital letters )

Username:admin password: Ruckus!

Username:admin password: Ruckus1

Username:admin password: Lennar

Username:super password: sp-admin

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-passwords-for-the-Ruckus-Wi-Fi-Access-Points/m-p/46740

Best regards,

Jayavidhya

Lennar Home Community

Re: No power from R510

T_nguyen916 — Fri, 12 May 2023 06:02:25 GMT

Hi, it appears none of the username/pw are working. I have never logged in before and I have never changed any username or pw. Please advise.

Re: No power from R510

Jayavidhya — Fri, 12 May 2023 12:46:50 GMT

Hi @T_nguyen916

Thanks for your response.

If default credentials do not work, please follow the below steps to reset the Password on the ICX-7150-C12P Switch:

Please follow the below guide to perform password recovery.

Password Recovery on a Ruckus ICX Tutorial video

https://www.youtube.com/watch?v=XJS28DWbHM4

Recovery Process

1. Console access to the switch.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

2. Reboot the switch with the console cable attached and press "b" until the following is displayed.

3. Using the following commands to remove the password

no password
boot

4. Set new password commands.

Enable

config t

username super password pass

Where super is the username and pass is the password

Wr mem

exit

Reload

Are you sure? (enter 'y' or 'n'): y

Best regards,

Jayavidhya

Lennar Home Community

Re: No power from R510

T_nguyen916 — Sat, 13 May 2023 00:59:57 GMT

Hi, after connecting the switch to my laptop and opening putty, I am getting message “PoE Fatal: Vmin (48V) fault has forced all ports on slot 0 to lose power.” that is flooding my screen. Please advise.

Re: No power from R510

Jayavidhya — Mon, 15 May 2023 12:24:02 GMT

Hi @T_nguyen916

Please perform an upgrade to the code 08095g UFI, if case you are having issue performing the upgrade please, share the screenshot of the failure while you are connected through putty, let me add the Upgrade guide for TFTP or USB.

To disable the logs for the PoE error, run the next commands.

deviceenable

deviceconfigure terminal

device(config)# no logging on

Note: if you are in an old code, try the next

deviceenable

deviceconfigure terminal

device(config)#no logging console

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Best regards,

Jayavidhya

Lennar Home Community