topic Re: ICX7150 not powering up at all in RUCKUS Support for Lennar Homes

ICX7150 not powering up at all

Nckharel — Tue, 09 May 2023 02:29:23 GMT

Hi Imran,

I did apply your steps but same result comes up. When I powering up the device, amber lights blinks once after that the device going to be a dead. There is nothing. I did try that reset bottom no lights comes up. I am pretty much sure need a replacement. Here are the picture of after connecting all the cables.

Thank you,

respectfully submitted

Re: ICX7150 not powering up at all

Imran_ruckus — Tue, 09 May 2023 15:29:23 GMT

Hi @Nckharel

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

Please reply to the same post as marked in the below screenshot.

As per the case description, I could understand that your ICX-7150-C12P Switch is stuck.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly.

Please follow the below steps to fix this issue:

We will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES AS DESCRIBED ABOVE.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX7150 not powering up at all

Nckharel — Tue, 09 May 2023 17:24:20 GMT

Hi Imran,

this is me again, I am so tired and offset about this product. not that much experts my knowledge is 0 on computer. but I did try all the steps what ever you said. I can’t work with computer to reboot the system. I need the help or Need a replacement. Please help me out. Respectfully submitted thank you.

Re: ICX7150 not powering up at all

Imran_ruckus — Tue, 09 May 2023 18:33:26 GMT

Hi @Nckharel

Thank you for the response.

Apologies, as per our process we cannot replace the Switch without trying the troubleshooting steps that are mentioned in the previous post.

As mentioned in the previous post, please try a physical reset of the Switch with a paper clip. Please refer to the video and process.

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES AS DESCRIBED ABOVE.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX7150 not powering up at all

Imran_ruckus — Wed, 10 May 2023 15:03:36 GMT

Hi @Nckharel

Greetings!!!

Hope you are doing well!!!

As mentioned earlier, please do not open a new case for every message you post. Reply to this same thread.

I will be closing the other new cases you posted.

Kindly reply to this thread for all your conversations.

Please reply to the same post as marked in the below screenshot.

Please let me know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX7150 not powering up at all

Nckharel — Thu, 11 May 2023 11:42:17 GMT

There is anything I missed to get power back on my device? There is no power even I trying to rest. I attempt multiple times to resetting the device, there is same situations back up no power I can’t reset and reboot the device. Please need help.there is no power at all.

thank you

Re: ICX7150 not powering up at all

Imran_ruckus — Thu, 11 May 2023 15:25:42 GMT

Hi @Nckharel

Greetings!!!

Thank you for the response and the information you shared.

Could you please try to check by replacing another Power cord with the Switch? In case the current power cord has been damaged.

If trying with another power cord also didn’t power on the Switch, please plug your ICX-7150-C12P Switch into a power outlet and send us a picture of it showing the light status, and cord connected to the Switch and power outlet. Please refer to the below picture as an example.

Please reply to the same post as marked in the below screenshot.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX7150 not powering up at all

Nckharel — Thu, 11 May 2023 15:54:08 GMT

Hi Imran,

good morning

thank you so much for understanding my problem. I did apply all of your idea and suggestions. But there is no power at all on my device. Once you connect the outlet the amber lights are blink on, after that there is no power at all. I tried so many times multiple outlets and different power cords but never get power on my device. Multiple times tired to resetting non of the idea useful to get restore back to power on my device. I did attached some clips from different power cord and power supply I did used now.

Respectfully submitted

Thank you

Re: ICX7150 not powering up at all

Imran_ruckus — Thu, 11 May 2023 16:08:45 GMT

Hi @Nckharel

Thank you for sharing the requested information.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. Even we tried resetting it. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.

Please follow the below steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX7150 not powering up at all

Nckharel — Sat, 13 May 2023 12:13:27 GMT

Thank you so much, for all the efforts and suggestions from the team I really appreciated now my issue is fixed. I really thank gul from Lennar home forum and team .

Re: ICX7150 not powering up at all

Imran_ruckus — Mon, 15 May 2023 15:52:53 GMT

Hi @Nckharel

Greetings of the day!!!

Thank you for the response and update.

Great!!! Good to know that the issue is now resolved.

We appreciate your time and patience on this case.

NOTE: Please feel free to mark the troubleshooting post as ACCEPTED SOLUTIONS.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.