topic Re: ICX 7150-C12p not powering r510s in RUCKUS Support for Lennar Homes

ICX 7150-C12p not powering r510s

BusyReading — Tue, 25 Apr 2023 21:56:34 GMT

The PoE has failed for my ICX switch box. I've tried restarting the box, powering it down, replacing the r510s, and etc. However, the same problem persists. I have the yellow system light on, and I can't connect to my access points.

Re: ICX 7150-C12p not powering r510s

Smiley — Wed, 26 Apr 2023 11:13:00 GMT

Hello,

Thank you for reaching us.

Please let us know where exactly is the yellow/amber light is being observed by you.

If its switch, Syst LED is yellow/ amber, might be device is booting up or has stopped at the booting stage.

Could you, please confirm if device is stuck at the boot stage and have console access to ICX unit.

If it is stuck then please find the below link for a software recovery process.

https://docs.commscope.com/en-US/bundle/fastiron-08092-upgradeguide/page/GUID-9B5D5A56-039D-44FB-8FD...

Moving Forward If this issue still not resolved , Please log a ticket with the below link so that we will help you to proceed further.

https://support.ruckuswireless.com/contact-us

I hope this information helps you

Please feel free to leave us a message if any concerns.

Re: ICX 7150-C12p not powering r510s

Chandini — Wed, 26 Apr 2023 14:32:15 GMT

Hi BusyReading

Could you please let us know if you are from Lennar Homes ?

Thanks

Re: ICX 7150-C12p not powering r510s

BusyReading — Wed, 26 Apr 2023 20:02:03 GMT

Yes I'm with the Lennar Homes 🙏

Re: ICX 7150-C12p not powering r510s

BusyReading — Wed, 26 Apr 2023 20:02:50 GMT

The url you linked leads me to a 404 page unfortunately.

Re: ICX 7150-C12p not powering r510s

BusyReading — Wed, 26 Apr 2023 20:03:58 GMT

Also it is the Syst LED that is showing up as yellow. I don't know how to get console access to it since its been a while since it was set up.

Re: ICX 7150-C12p not powering r510s

Smiley — Thu, 27 Apr 2023 10:55:46 GMT

Hello,

Please check with the below link:

https://docs.commscope.com/en-US/bundle/fastiron-08092-upgradeguide/page/GUID-9B5D5A56-039D-44FB-8FD2-B9B55E71ADE8.html

Re: ICX 7150-C12p not powering r510s

BusyReading — Thu, 27 Apr 2023 11:01:54 GMT

I'm going to be completely honest with you. I have no idea how to do any of this. These steps have the assumption I know what half of these commands and hardware parts are. I don't even know how to get to a terminal for this switch.

Look I'm from the Lennar side, can I just get a replacement? I never even set up a server for this at all. It's just a switch to extend my ethernet ports.

Re: ICX 7150-C12p not powering r510s

Chandini — Thu, 27 Apr 2023 14:27:37 GMT

Hi BusyReading

Ack and Noted. Thanks for reverting back to us.

I have attached a link below that will help you to console to the switch and access switch CLI using putty . Follow the steps in case you are facing an issue . Please upload the picture of the image to this post .

Link :

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/m-p/46759

After you are able to access the switch using CLI. Please share the output of below commands.

Show inline power
Show poe detail

If you facing any issue or seeing a error when you follow any steps in the link. Please upload the picture of the error using the below option

Also please upload the picture of front panel of the switch using the above option .

I hope the above steps help you.

Thanks

Re: ICX 7150-C12p not powering r510s

Imran_ruckus — Thu, 27 Apr 2023 16:08:23 GMT

Hi @BusyReading

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

As per the case description, I could understand that your RUCKUS R510 Access Points are not powering up.

As you mentioned, there is an Yellow light on the SYST,

If there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch (As in the below picture). Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly.

Please follow the below steps to fix this issue:

First, we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: ICX 7150-C12p not powering r510s

brandon_yawn — Sun, 30 Apr 2023 17:01:10 GMT

Can you download putty to your computer that way you can access the CLI. You will want to run this command "inline power" but you will need to change it to the interface that the access point is connected to. Here are the commands you will need to run in order without the quotation marks.

1. "config t"

2. "interface ethernet 1/1/5" or the port your access point is connected to

3. "power inline"

Re: ICX 7150-C12p not powering r510s

brandon_yawn — Sun, 30 Apr 2023 19:18:54 GMT

If you have a mac or usb-c you can get this console cable off amazon for $11 from there you can plug into console port. If you don't have usb-c here is the link to the other cable below. The system LED showing up as yellow could mean a couple of things, I know in another post with the same issue they recommended doing a factory reset to the switch and looks like the moderator already posted the youtube video on doing a Factory Reset.

USB-C Cable

https://a.co/d/0nHDdHN

USB Console Cable

https://a.co/d/d5E4385

Re: ICX 7150-C12p not powering r510s

brandon_yawn — Sun, 30 Apr 2023 19:19:38 GMT

I also live in a Lennar home and moved everything to a rack and added another switch to make a switch stack if you are running out of ports. I still have the enclosure and using that for hubs and secondary internet connection. Let me know if the factory reset works or if you need more help with building your switch config.

Re: ICX 7150-C12p not powering r510s

Imran_ruckus — Mon, 01 May 2023 16:24:40 GMT

Hi @brandon_yawn

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @BusyReading

To avoid confusion with posts, you can create your own post with the problem you're facing with the same detailed description of the network issue you have posted here and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150-C12p not powering r510s

BusyReading — Tue, 09 May 2023 04:10:50 GMT

I kept on retrying the reset to see if I could revive the swtich, and it worked after the 4th time. Thanks for the help 🙏

Re: ICX 7150-C12p not powering r510s

BusyReading — Tue, 09 May 2023 04:22:35 GMT

Nevermind it went back to the amber system light.

Re: ICX 7150-C12p not powering r510s

Imran_ruckus — Tue, 09 May 2023 15:17:01 GMT

Hi @BusyReading

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

Apologies for the inconvenience.

Could you please try to reset the Switch again as described previously? And once it is reset, we can Upgrade your Switch to the Latest stable version to avoid this issue in the future.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.