topic Re: Ruckus is notnworking in RUCKUS Support for Lennar Homes

Ruckus is notnworking

taviosalazar — Thu, 04 May 2023 17:01:09 GMT

My ruckus unleashed was installed back in 2018…. I have tried login into the accunt but i was never able, i need assistance on how to set up ruckus… i would have to reset which i cant find the reset button and start from scratch…. ATT came out and said i have to many ip address so i have no idea how to fix unless i reset.

Re: Ruckus is notnworking

Imran_ruckus — Thu, 04 May 2023 18:17:30 GMT

Hi @taviosalazar

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS setup is not working.

Could you please let us know the answers to the below queries to assist you better?

1. Was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same showing the light status and port cable connections)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to the above queries or if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus is notnworking

taviosalazar — Sun, 07 May 2023 23:39:58 GMT

1. I have new internet

2. Yes, green

3. yes

4. i want to say 8 maybe

Re: Ruckus is notnworking

Imran_ruckus — Mon, 08 May 2023 15:08:21 GMT

Hi @taviosalazar

Greetings!!!

Hope you are doing well!!!

Thank you for the response and the information you shared.

Could you please refer to the below screenshot and let me know where the grey ethernet cable is coming from?

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.