topic Re: Having issues with hotspot after replacing spectrum modem &router in RUCKUS Support for Lennar Homes

Having issues with hotspot after replacing spectrum modem &router

Carnation — Fri, 05 May 2023 17:00:52 GMT

Hello

I am a Lennar homeowner and after 3 years of no issues, smart home apps are not working. Replaced spectrum modem and router for most updated version to see if internet works. Hotspot seems to not be linking with spectrum wifi. Called spectrum and everything is working fine in their end. All your support in this matter will be truly helpful

Re: Having issues with hotspot after replacing spectrum modem &router

Imran_ruckus — Fri, 05 May 2023 21:34:12 GMT

Hi @Carnation

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I could understand that your RUCKUS setup is not working.

Could you please let us know the answers to the below queries to assist you better?

1. Was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same showing the light status and cable connections)

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to the above queries or if you have any queries in this regard.

Thank you again for your patience and understanding

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Having issues with hotspot after replacing spectrum modem &router

Carnation — Fri, 05 May 2023 22:55:58 GMT

Hello

Thank you for your fast reply.

1) Not aware of any power outage before.

2) yes, there is a flshing green light

3) two access points are connected to the house... sometimes it seems that the device continually goes offline.

Re: Having issues with hotspot after replacing spectrum modem &router

Imran_ruckus — Fri, 05 May 2023 23:28:56 GMT

Hi @Carnation

Thank you for the response and information.

Please also help us with a picture of your Switch showing the light status and cable connections, as mentioned in the previous post.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Having issues with hotspot after replacing spectrum modem &router

Carnation — Fri, 05 May 2023 23:41:09 GMT

Sorry about that... forgot to add it. Please see attached now

Re: Having issues with hotspot after replacing spectrum modem &router

Imran_ruckus — Fri, 05 May 2023 23:57:25 GMT

Hi @Carnation

Thank you for the response and the information you shared.

This issue may happen when the Switch runs on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike) which may be running on a ‘Routing Code’ results in causing this issue. To check the same please follow the below process.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Having issues with hotspot after replacing spectrum modem &router

Carnation — Sat, 06 May 2023 01:11:23 GMT

Hello

I was able to find the IP address, but not able to remotely access the access points. I need help, all your support will be truly appreciated

IP 192.168.1.11

ZoneFlex R510

Re: Having issues with hotspot after replacing spectrum modem &router

Imran_ruckus — Mon, 08 May 2023 15:53:43 GMT

Hi @Carnation

Thank you for the response.

Please try to log in to the Putty application, as described in the ‘How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices" guide shared in the previous post. And please share the output of the commands.

You could try the SSH and Telnet option to log in to CLI (Putty) as described in the same guide- Please refer below

SSH- Port 22

Telnet – Port 23

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.