topic Ruckus ICX7150-CA12P not powering up in RUCKUS Support for Lennar Homes

Ruckus ICX7150-CA12P not powering up

JFerg8384 — Fri, 05 May 2023 22:00:30 GMT

Ruckus ICX7150-CA12P is not powering up. When power cable is plugged in, the amber lights quickly flash. After this initial flash there are no lights or sound comes from device. Status button does not trigger any lights and neither does reset button (held while power is applied to device). Have tried different power cables and power sources, and no luck.

Re: Ruckus ICX7150-CA12P not powering up

Imran_ruckus — Fri, 05 May 2023 23:56:06 GMT

Hi @JFerg8384

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS ICX-7150-C12P Switch is not powering up.

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES AS DESCRIBED BELOW.

Please follow the below steps to fix this issue:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let me know if resetting your Switch multiple times works or if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX7150-CA12P not powering up

JFerg8384 — Sat, 06 May 2023 01:48:01 GMT

I tried this several times, with different power cycle lengths (2 min, 5 min, 10 min). Same result, instant flash of lights when the power is initiated, and then no more activity.

Re: Ruckus ICX7150-CA12P not powering up

DiazFranknel — Sun, 07 May 2023 05:46:42 GMT

I have the same issue after power outage. I tried to follow the forums on how to troubleshoot it step by step but i'm not able to recover it. I'm not familiar on how to troubleshoot this kind of tech stuffs. If someone can help me please, please, please.

Re: Ruckus ICX7150-CA12P not powering up

Imran_ruckus — Mon, 08 May 2023 16:25:26 GMT

Hi @JFerg8384

Greetings!!!

Thank you for the response and the information you shared.

Could you please plug your ICX-7150-C12P Switch into a power outlet and send us a VIDEO and PICTURES of it showing the light status, and cord connected to the Switch and power outlet? Please refer to the below picture as an example.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX7150-CA12P not powering up

Imran_ruckus — Mon, 08 May 2023 16:26:14 GMT

Hi @DiazFranknel

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well

As this case is raised by @JFerg8384

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX7150-CA12P not powering up

JFerg8384 — Tue, 09 May 2023 02:58:47 GMT

Plugged In

Re: Ruckus ICX7150-CA12P not powering up

JFerg8384 — Tue, 09 May 2023 02:59:38 GMT

I have sent photo, but do not see an option to upload a video.

Re: Ruckus ICX7150-CA12P not powering up

Imran_ruckus — Tue, 09 May 2023 16:45:47 GMT

Hi @JFerg8384

Greetings!!!

Thank you for sharing the requested information.

As discussed in the Private chat, you are unable to get the Switch back online after performing troubleshooting steps.

To proceed with the RMA of the Switch (Replacement), please share the requested information with support on chat as discussed in the private chat.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.