topic Re: Ruckus access point will not go beyond 100mbps. How do I increase it back to 1000mbps. in RUCKUS Support for Lennar Homes

Ruckus access point will not go beyond 100mbps. How do I increase it back to 1000mbps.

Antoniobaker09 — Tue, 25 Apr 2023 01:39:53 GMT

I've recently noticed that one of my access points will not push out any wifi pass 100mbps, while my other one upstairs shows 1000mbps. I've always called the customer service line and they always increased it back to 1000mbps. How do I increase the speeds without causing any complications? This is causing my downstairs TV's to buffer due to low speeds.

Thank you,

Re: Ruckus access point will not go beyond 100mbps. How do I increase it back to 1000mbps.

Jayavidhya — Tue, 25 Apr 2023 13:31:26 GMT

Hi @Antoniobaker09

Greetings of the day,

From the case description, it seems you are not able to increase speed beyond 100mbps.

To solve this issue we need to check the speed transferred by the switch ports, so we have to get access to the switch.

There are two ways to get access to the switch.

By IP Address of the Switch OR
By Console Access to the Switch

By IP address: To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

Hereby I attach a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router>

2. We have two ways to check the speed transmitted from the Switch to the Access Point.

1- Please share the Screenshots from the Unleashed dashboard as shown in the below picture:

2) Please run the following commands from the CLI of the Switch and share the output of each command-

enable

show version

show inline power
show interface brief

2) By Console access: If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Once you are logged in to the ICX-7150-C12P please perform the same commands and share the output of each command that are on point '2'

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus access point will not go beyond 100mbps. How do I increase it back to 1000mbps.

Antoniobaker09 — Sat, 29 Apr 2023 03:35:12 GMT

Re: Ruckus access point will not go beyond 100mbps. How do I increase it back to 1000mbps.

Jayavidhya — Mon, 01 May 2023 13:02:34 GMT

Hi @Antoniobaker09

Thanks for your reply.

Please share the Screenshots from the Unleashed dashboard as shown in the below picture clearly.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus access point will not go beyond 100mbps. How do I increase it back to 1000mbps.

Antoniobaker09 — Thu, 04 May 2023 23:47:09 GMT

Is this what you are looking for?

Re: Ruckus access point will not go beyond 100mbps. How do I increase it back to 1000mbps.

Antoniobaker09 — Fri, 05 May 2023 00:32:09 GMT

Re: Ruckus access point will not go beyond 100mbps. How do I increase it back to 1000mbps.

Jayavidhya — Fri, 05 May 2023 12:45:36 GMT

Hi @Antoniobaker09

Based on your description most possibly your switch starts running the wrong code which we call ‘routing code’ this is a know issue.

You can take Console access to the switch in order to verify, if the switch is able to connect properly to Access Points or if it has a ‘Routing Code’ issue which happens due to power outages most of the time, this is a known issue for Lennar home users.

An identifier of this problem is that it comes out as Switch-Router in the unleashed dashboard.

There we are going to see 2 important things the

-MAC address: Physical address of the device this never changes

- An IP address is a unique address (logical) that identifies a device on the internet or a local network like your home (this can change and may not be the same as the one shown on the dashboard)

Please follow the below steps:

To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

Hereby I attach a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2.Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router>

Here is a quick guide for understanding how to fix the 'routing code issue' however, you only need to run the following commands once you are on the command line 'CLI'

Note: Hit Enter to accept each command

enable

show version

copy flash flash secondary

boot system flash secondary yes

Example:

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished)
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

I) How to Fix Routing code issues on Lennar Home users via CLI

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

II) Or WEB access option

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Once you are logged in to the ICX-7150-C12P please follow and perform the same commands that are on point '3'

Please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus access point will not go beyond 100mbps. How do I increase it back to 1000mbps.

Antoniobaker09 — Fri, 05 May 2023 18:03:57 GMT

Is there anyway you can call me to help me? My computer will not do any of the commands. My number is 318-791-7120.

Re: Ruckus access point will not go beyond 100mbps. How do I increase it back to 1000mbps.

Jayavidhya — Fri, 05 May 2023 18:50:33 GMT

Hi @Antoniobaker09

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email.
We will be exclusively supporting customers via this community forum support model.

Please share the screenshot of the error you are getting while troubleshooting the issue.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus access point will not go beyond 100mbps. How do I increase it back to 1000mbps.

Antoniobaker09 — Fri, 05 May 2023 19:41:53 GMT

What login should i be using. Admin does not work. Super does not work either.

Re: Ruckus access point will not go beyond 100mbps. How do I increase it back to 1000mbps.

Antoniobaker09 — Fri, 05 May 2023 19:53:43 GMT

Re: Ruckus access point will not go beyond 100mbps. How do I increase it back to 1000mbps.

Jayavidhya — Fri, 05 May 2023 20:16:12 GMT

Hi @Antoniobaker09

Please try the most common username and passwords ( This is key sensitive so please include capital letters )

Username:admin password: Ruckus!

Username:admin password: Ruckus1

Username:admin password: Lennar

Username:super password: sp-admin

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-password...rpl;

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus access point will not go beyond 100mbps. How do I increase it back to 1000mbps.

Antoniobaker09 — Wed, 10 May 2023 03:53:54 GMT

None of those usernames or passwords work. Whats the next option? Can you perform a system check if i give you access to my system?

Re: Ruckus access point will not go beyond 100mbps. How do I increase it back to 1000mbps.

Jayavidhya — Wed, 10 May 2023 12:41:43 GMT

Hi @Antoniobaker09

Thanks for your reply.

If default credentials do not work, please follow the below steps to reset the Password on the ICX-7150-C12P Switch

Please follow the below guide to perform password recovery.

Password Recovery on a Ruckus ICX Tutorial video

https://www.youtube.com/watch?v=XJS28DWbHM4

Recovery Process

1. Console access to the switch.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

2. Reboot the switch with the console cable attached and press "b" until the following is displayed.

3. Using the following commands to remove the password

no password
boot

4. Set new password commands.

Enable

config t

username super password pass

Where super is the username and pass is the password

Wr mem

exit

Reload

Are you sure? (enter 'y' or 'n'): y

Best regards,

Jayavidhya

Lennar Home Community