topic Re: internet speed issue in RUCKUS Support for Lennar Homes

internet speed issue

hsgo1587 — Wed, 03 May 2023 15:32:48 GMT

I'm using AT&T and the speed is 1,000 mbps but when I check with RUCKUS the speed reduced to 300 mbps. Can you help how to fix this? This usually happens after the electric outage.

Re: internet speed issue

Jayavidhya — Wed, 03 May 2023 15:53:37 GMT

Hi @hsgo1587

Greetings of the day,

Please confirm if the issue is happening while it is connected to access points or when it is connected to ISP router.

Please follow out the next steps.

1. Connect the computer to the ISP router with the ethernet cable. Run the speed test, and confirm if your speed is stable and search for websites, make sure you have no issues.

2. You can perform the same step on wireless by connecting the computer to the Wi-Fi / SSID coming from the ISP router. (Note: Not the Wi-Fi coming from the access points.)

Please let us know if you have confirmed that internet issue is stable while you are connecting to the ISP router.

Best regards,

Jayavidhya

Lennar Home Community

Re: internet speed issue

hsgo1587 — Wed, 03 May 2023 15:56:05 GMT

what's the difference between access points and ISP router? How can I confirm it?

Re: internet speed issue

Jayavidhya — Wed, 03 May 2023 16:28:09 GMT

Hi @hsgo1587

Please refer the below link for the detailed understanding of the entire Lennar home setup.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Access Point R510 ( AP )

Best regards,

Jayavidhya

Lennar Home Community

Re: internet speed issue

hsgo1587 — Wed, 03 May 2023 16:53:35 GMT

If ISP router means AT&T router, it is working fine. I think it is the problem with AP.

Re: internet speed issue

Jayavidhya — Wed, 03 May 2023 17:07:35 GMT

Hi @hsgo1587

Please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS SWITCH

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Best regards,

Jayavidhya

Lennar Home Community

Re: internet speed issue

hsgo1587 — Wed, 03 May 2023 17:29:32 GMT

Added photo here. Let me know if you need anything else.

RuckusAP 1AP Master

Re: internet speed issue

Jayavidhya — Wed, 03 May 2023 18:12:49 GMT

Hi @hsgo1587

Thanks for your reply,

Based on your description most possibly your switch starts running the wrong code which we call ‘routing code’ this is a know issue.

You can take Console access to the switch in order to verify, if the switch is able to connect properly to Access Points or if it has a ‘Routing Code’ issue which happens due to power outages most of the time, this is a known issue for Lennar home users.

An identifier of this problem is that it comes out as Switch-Router in the unleashed dashboard.

There we are going to see 2 important things the

-MAC address: Physical address of the device this never changes

- An IP address is a unique address (logical) that identifies a device on the internet or a local network like your home (this can change and may not be the same as the one shown on the dashboard)

Please follow the below steps:

To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

Hereby I attach a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2.Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router>

Here is a quick guide for understanding how to fix the 'routing code issue' however, you only need to run the following commands once you are on the command line 'CLI'

Note: Hit Enter to accept each command

enable

show version

copy flash flash secondary

boot system flash secondary yes

Example:

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished)
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

I) How to Fix Routing code issues on Lennar Home users via CLI

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

II) Or WEB access option

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Once you are logged in to the ICX-7150-C12P please follow and perform the same commands that are on point '3'

Please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: internet speed issue

hsgo1587 — Wed, 03 May 2023 20:57:17 GMT

I do not see the Switches in Unleashed Dashboard. can you help?

Re: internet speed issue

Jayavidhya — Thu, 04 May 2023 13:12:47 GMT

Hi @hsgo1587

Greetings of the day,

Thanks for the details provided.

To add the switch to dashboard please check if the switch is running the minimum software code 08090 version, if not an upgrade must be performed.

The ICX7150 Switch will be added automatically if the switch is running the minimum software code 08090, if the switch is showing requesting to connect, please try to gain access via SSH, Telnet, or Console.

1:Find the IP address of the Switch, while you are connected to the Unleashed SSID/Wi-Fi ID.

Run the IP scanner to find the IP address of the Switch.

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2:Once you know the IP address if the Switch, gain access via Telnet, SSH, or Console(for console Access the IP Address is not required)

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

How to Access an ICX Switch remotely via SSH or Telnet, using a Windows computer

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Access-an-ICX-Switch-...

How to console in the ICX-7150-12CP 'Ruckus Switch'

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

RUCKUS ICX 7150 USB TYPE C CONSOLE (tutorial video for ICX)

https://www.youtube.com/watch?v=YXR4xhkw3q8

(Tutorial for MAC)

https://www.youtube.com/watch?v=1AcJokMm78U

3:Once you are connected to the Switch, run the next commands. These are the credentials for the switch.

Usernames: Passwords:

admin sp-admin

super Lennar

lennar

ruckus

Ruckus!

Ruckus1

admin

password

Commands:

enable

show version

Note: "show version" will provide detail about the current version running currently.

4: If you are running lower than 08090, you must perform an upgrade, I will recommend the code 08095g UFI which is the recommended code(must be the image starting with SPS)

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

How to upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Best regards,

Jayavidhya

Lennar Home Community

Re: internet speed issue

Jayavidhya — Thu, 04 May 2023 13:12:49 GMT

Hi @hsgo1587

Greetings of the day,

Thanks for the details provided.

To add the switch to dashboard please check if the switch is running the minimum software code 08090 version, if not an upgrade must be performed.

1:Find the IP address of the Switch, while you are connected to the Unleashed SSID/Wi-Fi ID.

Run the IP scanner to find the IP address of the Switch.

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2:Once you know the IP address if the Switch, gain access via Telnet, SSH, or Console(for console Access the IP Address is not required)

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

How to Access an ICX Switch remotely via SSH or Telnet, using a Windows computer

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Access-an-ICX-Switch-...

How to console in the ICX-7150-12CP 'Ruckus Switch'

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

RUCKUS ICX 7150 USB TYPE C CONSOLE (tutorial video for ICX)

https://www.youtube.com/watch?v=YXR4xhkw3q8

(Tutorial for MAC)

https://www.youtube.com/watch?v=1AcJokMm78U

3:Once you are connected to the Switch, run the next commands. These are the credentials for the switch.

Usernames: Passwords:

admin sp-admin

super Lennar

lennar

ruckus

Ruckus!

Ruckus1

admin

password

Commands:

enable

show version

Note: "show version" will provide detail about the current version running currently.

4: If you are running lower than 08090, you must perform an upgrade, I will recommend the code 08095g UFI which is the recommended code(must be the image starting with SPS)

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

How to upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Best regards,

Jayavidhya

Lennar Home Community

Re: internet speed issue

hsgo1587 — Sat, 06 May 2023 19:17:54 GMT

I tried the steps you shared but I cannot find ICX7150 Switch or upgrade it. can you help?

Re: internet speed issue

Jayavidhya — Mon, 08 May 2023 13:15:20 GMT

Hi @hsgo1587

Thanks for your reply,

For detailed understanding, please share the screenshot of the error you are getting while following the steps.

Also please let us know whether you could find the IP address of the ICX7150 Switch or not.

Best regards,

Jayavidhya

Lennar Home Community