topic Re: Ruckus ICX-7150-C12P in RUCKUS Support for Lennar Homes

Ruckus ICX-7150-C12P

mschowdary — Tue, 02 May 2023 14:42:45 GMT

Internet is working fine. switch is not working and also all access points including Ring door bell is not working. Can you help me fixing issue. this issue happening after power trip. its urgent and I'm not able to use wifi due to this issue.

Re: Ruckus ICX-7150-C12P

Imran_ruckus — Tue, 02 May 2023 16:44:21 GMT

Hi @mschowdary

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS setup is not working.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same)

2. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to the above queries or if you have any queries in this regard.

Thank you again for your patience and understanding

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX-7150-C12P

mschowdary — Tue, 02 May 2023 17:28:33 GMT

Thanks Imran for the quick response.

Rucks switch has been working fine for the last two years. This issue triggers only when power trips. three times the same in issue in the last two years. it's worked fine after resetting power on RucksSwitch.

This time it's not working, I tried all possibilities

Please help me address the issue ASAP. Ring door camera is also not working due to this issue.

PWR light is Green

SYST light is Amber

All Access points lights are off including power also.

May I know how many Access Points are connected to the Switch? - Three access points

Access Points (all lights are off)Rucks Switch (SYST Amber)

Re: Ruckus ICX-7150-C12P

Imran_ruckus — Tue, 02 May 2023 17:49:16 GMT

Hi @mschowdary

Thank you for the detailed information you shared,

As you mentioned and we can see from the screenshot you shared, there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch. Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly.

To avoid this issue in the future, we must Upgrade your ICX-7150-C12P Switch to the latest stable version. And I will assist you with Upgrading the Switch once we fix this issue.

Please follow the below steps to fix this issue:

First, we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please share the screenshots/pictures if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX-7150-C12P

mschowdary — Tue, 02 May 2023 21:20:09 GMT

Hi Imran,

Do you have any document or video how to connect ICX-Switch and which software is required software recovery ?

Re: Ruckus ICX-7150-C12P

Imran_ruckus — Tue, 02 May 2023 21:46:48 GMT

Hi @mschowdary

Thank you for the response.

Could you please let me know if you tried to reset your Switch as explained in the previous guide? If the reset doesn’t work, we have to go for Software recovery of the Switch.

All the steps have been explained in the software recovery guide shared in the previous post. Please refer and follow the same guide to perform the software recovery process on your ICX-7150-C12P Switch. Also, there is a video for the reference.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX-7150-C12P

mschowdary — Wed, 03 May 2023 01:21:13 GMT

Thanks Imran. Its working fine after resetting multiple times.

Re: Ruckus ICX-7150-C12P

Imran_ruckus — Wed, 03 May 2023 15:22:33 GMT

Hi @mschowdary

Greetings of the day!!!

Thank you for the response and update.

Great!!! Good to know that the issue is now resolved.

We appreciate your time and patience on this case.

NOTE: Please feel free to mark the troubleshooting post as ACCEPTED SOLUTIONS.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX-7150-C12P

bbatjargal11 — Thu, 04 May 2023 21:33:59 GMT

HI Imran,

I have the exact same problem. Can you please help? I tried to reset the switch by telnet through Putty - but there is no serial (COM) number available for the console. Tried various ways, not working.

Re: Ruckus ICX-7150-C12P

Imran_ruckus — Thu, 04 May 2023 23:29:14 GMT

Hi @bbatjargal11

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @mschowdary which is now resolved.

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.