topic Re: Unit will not power on in RUCKUS Support for Lennar Homes

Unit will not power on

Jj1271 — Mon, 01 May 2023 18:45:33 GMT

Similar to other posts, I get a flash when plugged in, then nothing. I have tried other cables as suggested in other posts, but the unit is unresponsive. Looks like a replacement situation.

Re: Unit will not power on

sanjay_kumar — Tue, 02 May 2023 02:54:22 GMT

Hi @Jj1271
Could you please confirm if this is a Lennar home setup?
If yes, I can redirect this to our dedicated Lennar support for further assistance.

Re: Unit will not power on

Jj1271 — Tue, 02 May 2023 06:28:32 GMT

Yes, it is a Lennar home setup. Thanks!

Re: Unit will not power on

sanjay_kumar — Tue, 02 May 2023 06:30:11 GMT

Thank you for the confirmation, let me involve our dedicated tech support for Lennar homes.

Re: Unit will not power on

Imran_ruckus — Tue, 02 May 2023 17:06:46 GMT

Hi @Jj1271

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS setup is not working, and the unit is not powering up.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same)

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to the above queries or if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Unit will not power on

Jj1271 — Tue, 02 May 2023 18:33:26 GMT

The system came with our house in 2018. It was set up and has been working since. This was our first problem.

There are no lights on on the router at all. When you first plug the unit in, all of the lights flash green one time, then all go dark. No activity after that.

We have two access points, and there are no lights on either of them.

I am at work and cannot send pictures at the moment. I hope this helps.

Thanks

Re: Unit will not power on

Imran_ruckus — Tue, 02 May 2023 20:22:10 GMT

Hi @Jj1271

Thank you for the response.

Please try to reset the Switch once as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

Also, please share the requested pictures at your convenience.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.