topic Re: ICX 7150 will not power on in RUCKUS Support for Lennar Homes

ICX 7150 will not power on

Djestes24 — Mon, 01 May 2023 02:37:54 GMT

My unit will flash lights when plugged in and then no other activity (green lights on front or ability to access via app).

Re: ICX 7150 will not power on

Jayavidhya — Mon, 01 May 2023 13:27:52 GMT

Hi @Djestes24

Greetings of the day,

Please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS Switch

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Also please provide a picture of the switch plugged in and not powering up.

Here is where you can upload the image/photo :

Best regards,

Jayavidhya

Lennar Home Community

Re: ICX 7150 will not power on

Djestes24 — Tue, 02 May 2023 12:45:21 GMT

The r510 has no lights as there is no power from the ICX7150. The ICX 7150 just flashes when plugged in and then no other lights. I have pictures/video but I cannot attach here. When I select the insert/edit image I get a box asking for Source, Image Description and Dimensions but no way to select from my computer.

Re: ICX 7150 will not power on

Djestes24 — Tue, 02 May 2023 12:51:03 GMT

R510 no powerVideo not loadable so time lapse image 1time lapse image 2time lapse image 3

Re: ICX 7150 will not power on

Jayavidhya — Tue, 02 May 2023 14:09:59 GMT

Hi @Djestes24

Greetings of the day,

Thanks for the detailed description.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick .

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Please follow the below link which explains the hard reset of the switch in detail.
Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: ICX 7150 will not power on

Djestes24 — Tue, 02 May 2023 15:38:51 GMT

I still receive the same response as the time lapse images. Everything flashes after plugging in and then there are no LEDs illuminated.

Re: ICX 7150 will not power on

Jayavidhya — Tue, 02 May 2023 17:55:40 GMT

Hi @Djestes24

Please let us know whether you have tried the factory reset or not. If yes please follow the below steps to solve the issue.

If the factory reset step doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Best regards,

Jayavidhya

Lennar Home Community

Re: ICX 7150 will not power on

Djestes24 — Tue, 02 May 2023 18:00:05 GMT

Yes I did try the factory reset. The results were the unit flickered lights and then nothing else occurred.

the link to perform software recovery takes me to a “url not found” error screen.

Re: ICX 7150 will not power on

Jayavidhya — Tue, 02 May 2023 18:06:41 GMT

Hi @Djestes24

Thanks for your response .

Please follow the below link to perform software recovery process.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483#M1816

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Best regards,

Jayavidhya

Lennar Home Community

Re: ICX 7150 will not power on

Djestes24 — Tue, 02 May 2023 22:17:36 GMT

I cannot complete the software as the unit does not power on so I cannot establish a connection. While working through the software instructions I cannot get past the putty piece as it times out trying to connect.

Re: ICX 7150 will not power on

Jayavidhya — Wed, 03 May 2023 13:10:04 GMT

Hi @Djestes24

Thanks for your reply,

Please share the screenshot of the error you are getting while following the software recovery process.

Best regards,

Jayavidhya

Lennar Home Community

Re: ICX 7150 will not power on

Djestes24 — Wed, 03 May 2023 16:18:22 GMT

What else do you need to understand to replace this unit? There are no lights on the unit. The error is cannot connect because there is no power. The leds do not light up in maintenance port or on my computer. If I go to comm screen it reads as if nothing is connected. This is beyond a joke at this point that I continue to try things on a dead machine.

Re: ICX 7150 will not power on

Jayavidhya — Wed, 03 May 2023 16:52:07 GMT

Hi @Djestes24

Based on the images you have share, seems that the your switch is not responding this unit should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start unit replacement.

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Best regards,

Jayavidhya

Lennar Home Community