topic Re: ATT internet doesn't want to cooperate with Ruckus routers anymore. in RUCKUS Support for Lennar Homes

ATT internet doesn't want to cooperate with Ruckus routers anymore.

Mjxyoit — Sat, 29 Apr 2023 05:46:58 GMT

Hello, We Bought a new construction Lennar Duplex in 2019. We have two r510 Ruckus units with the firmware updated. Yet, as of a few days ago we get a heartbeat loss every 12 hours like clockwork. This morning, they wouldn't output anything. We thought the internet was out. However, anything using the ATT modem or ether port had internet and everything on Ruckus Wi-fi or ether port was dead. myAT&T app messages said my modem was rejecting the routers. I reset the modem and they work, for now. I booked a service appointment for Monday from ATT. I'm not even sure if ATT will be able to help.

The thing is, I'm reading through the forums and have no idea what is being said. I don't know the lingo. Everything is very cryptic. I desperately need a resolution. With work and school internet is akin to water in our lives.

Re: ATT internet doesn't want to cooperate with Ruckus routers anymore.

Imran_ruckus — Mon, 01 May 2023 16:31:17 GMT

Hi @Mjxyoit

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I could understand that your RUCKUS setup is not working.

Could you please let us know the answers to the below queries to assist you better?

1. Was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same showing the light status and port connections)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC)

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to the above queries or if you have any queries in this regard.

Thank you again for your patience and understanding

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ATT internet doesn't want to cooperate with Ruckus routers anymore.

Mjxyoit — Mon, 01 May 2023 21:39:12 GMT

I am happy to hear from you!!!

The ATT service gentleman left an hour ago. He doesn't know anything about RUCKUS only mentioned that he's visited other houses with similar issues. He tinkered with the internet hub in our master bedroom closet, the transformer outside and, the side of our house. Ran some tests on his phone and got all green checks. He said our speed was slow, but I tested the speed before arrival, there is no difference.

Answers to the questions below:
1. No power outage within the last few weeks.
2. The "STAT" light is on and is green.
3. Yes, my internet is working and fully operational; especially since ATT just came and verified.
4. I have two access points. The upstairs device (closest to the modem) has 4 green lights on 5G, 2.4G, CTL, PWR. The downstairs device (we have no basement) has 3 green lights on 5G, 2.4G, PWR.

https://postimg.cc/gallery/wMk5JmG
https://postimg.cc/gallery/xdcc3zc
https://postimg.cc/xqjJH1y6

Re: ATT internet doesn't want to cooperate with Ruckus routers anymore.

Imran_ruckus — Mon, 01 May 2023 22:27:32 GMT

Hi @Mjxyoit

Thank you for the response and the information you shared.

This issue may happen when the Switch runs on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike) which may be running on a ‘Routing Code’ results in causing this issue. To check the same please follow the below process.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ATT internet doesn't want to cooperate with Ruckus routers anymore.

Mjxyoit — Mon, 01 May 2023 23:40:27 GMT

Hello again @ Imran_ruckus

I aspire to say I did what you requested.
For the record, I'm terrible at this and have no idea what anything means. I will do my best though. Thank you for your continued support.
https://postimg.cc/HrRwDR7T

Re: ATT internet doesn't want to cooperate with Ruckus routers anymore.

Mjxyoit — Mon, 01 May 2023 23:42:29 GMT

The link doesn't work.
This one does.
https://postimg.cc/HrRwDR7T

Re: ATT internet doesn't want to cooperate with Ruckus routers anymore.

Imran_ruckus — Tue, 02 May 2023 00:00:28 GMT

Hi @Mjxyoit

Thank you for the response.

Apologies, I cannot see the picture clearly that you uploaded on the drive.

Please upload the pictures on the same portal.

Before uploading the photos, please log in to the RUCKUS account and you can upload the image.

Thank you again for your patience and understanding

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ATT internet doesn't want to cooperate with Ruckus routers anymore.

Mjxyoit — Tue, 02 May 2023 00:12:30 GMT

I tried beforehand, but the upload kept failing. Here you go. EDIT: disregard this message I sent a better photo

Re: ATT internet doesn't want to cooperate with Ruckus routers anymore.

Mjxyoit — Tue, 02 May 2023 00:11:10 GMT

I zoomed in the picture alot, this should help.

Re: ATT internet doesn't want to cooperate with Ruckus routers anymore.

Imran_ruckus — Tue, 02 May 2023 15:27:56 GMT

Hi @Mjxyoit

Thank you for the response and the update.

As I can see from the screenshot you shared your Switch is on an old Version 08070c. We recommend you Upgrading your Switch to the latest stable.

Please follow the below steps for Upgrading your Switch to the latest stable version.

The recommended stable version is 8095g (08.0.95g)-

Below are the options or methods to perform the Upgrade on the switch: You could choose any one of these.

1st Option:

1. In this option, we will use a pen drive or USB flash drive in which we move the files to the pen drive and connect it to the Switch then through CLI we execute the commands to upgrade the Switch using the following guide as a reference:

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2nd Option:

2. The following guide is an example of an upgrade via TFTP server, by using an application (FREE) to send files or upload remote files to a device, in our case, we will use it to update a new version to the Switch, basically it will send the image version remotely from the computer to the switch.

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/td-p/47187

3rd Option:

3. In this option we Upgrade the Switch from the Web Interface (GUI) of switch.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Try to access your switch from a web browser by pasting the below URL in http or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

As you can access CLI, I would suggest you follow the 2nd option.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ATT internet doesn't want to cooperate with Ruckus routers anymore.

Mjxyoit — Tue, 02 May 2023 18:02:25 GMT

Hello, I only have 1 file "SPS08095gufi.bin".

The instructions in option #2 show three files. However, the "08095g" zip file I downloaded when opened to "ICX7150" has no "boot" folder as described here.

"

08080f files:

A: Open the folder unzipped folder named 08080f>ICX7150>boot>copied the file named mnz10114.bin and

paste it in the folder we created named Upgrade

B: Open the folder 08080f>ICX7150>image>copied the file named SPS08080f.bin and

paste it in the folder we created named Upgrade

08095h file:

A: Open the folder 08095h>ICX7150>image>copied the file named SPS08095hufi.bin and

paste it in the folder we created named Upgrade"

Am i missing something or am I good to continue?

Re: ATT internet doesn't want to cooperate with Ruckus routers anymore.

Imran_ruckus — Tue, 02 May 2023 18:22:25 GMT

Hi @Mjxyoit

Thank you for the detailed information you shared,

You are correct, after 8080f there won’t be any boot file, as we are moving from a Non-UFI version to a UFI version. For 8095g there will be only 1 file after the 8080f version.

Please note, the recommended version is 8095g, seems like you have downloaded 8095h. Please download the 8095g file and Upgrade your Switch. (As shown in the below screenshot)

Please share the screenshots/pictures if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ATT internet doesn't want to cooperate with Ruckus routers anymore.

Mjxyoit — Tue, 02 May 2023 18:32:35 GMT

Thank you for the reply. Kindly stated, I think you are incorrect about the download file.
This is the link, that I've downloaded from:
RUCKUS ICX FastIron 08.0.95g (GA) Software Release (.zip) | Software Downloads | Ruckus Wireless Support

To clarify if I may. The only file I need in my "Upgrade" folder is "SPS08095gufi.bin" and nothing else?

Re: ATT internet doesn't want to cooperate with Ruckus routers anymore.

Imran_ruckus — Tue, 02 May 2023 19:12:10 GMT

Hi @Mjxyoit

Thank you for the response.

When you download and unzip (extract) the 8095g file (Please refer to the below screenshot). There will be folders for – ICX7150 (Folder)>> Images (Folder) >> SPS08095gufi.bin

And Yes, you need only the SPS08095gufi.bin file in the Upgrade folder.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ATT internet doesn't want to cooperate with Ruckus routers anymore.

Mjxyoit — Tue, 02 May 2023 20:03:09 GMT

I'm stuck again. My apologies.
I get an error in the PuTTY app "TFTP to Flash Error - code 5"

Also, I'm not sure if this matters. I've never input a user or password to puTTY and honestly, I don't know how.

Re: ATT internet doesn't want to cooperate with Ruckus routers anymore.

Imran_ruckus — Tue, 02 May 2023 20:31:16 GMT

Hi @Mjxyoit

Thank you for the response.

Could you please share the screenshot of error you are getting?

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ATT internet doesn't want to cooperate with Ruckus routers anymore.

Mjxyoit — Tue, 02 May 2023 21:05:25 GMT

Of course.

Re: ATT internet doesn't want to cooperate with Ruckus routers anymore.

Imran_ruckus — Tue, 02 May 2023 22:05:34 GMT

Hi @Mjxyoit

Thank you for the response and the information.

May I know if you have completed Upgrading the boot and 8080f patches? If yes, please perform the command ‘show version’ and share the output.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ATT internet doesn't want to cooperate with Ruckus routers anymore.

Mjxyoit — Tue, 02 May 2023 22:26:55 GMT

I'm sorry, as mentioned. There is no boot folder in my ICX7150 folder. I skipped over that step and went straight to the image folder and grabbed the SPS08095gufi.bin file.

I thought the SPS08095gufi.bin file doesn't need a boot "the UFI letter at the end means unified image, so we do not require the boot file."

Re: ATT internet doesn't want to cooperate with Ruckus routers anymore.

Imran_ruckus — Tue, 02 May 2023 22:55:44 GMT

Hi @Mjxyoit

Thank you for the response and the information.

As mentioned in one of the previous posts, first we must Upgrade the Switch to 8080f (mnz10114.bin and SPS08080f.bin-2 files) and then 8095g (SPS08095gufi.bin-1 UFI file).

You also need to download 8080f files and create a folder with 3 files as mentioned in the guide. (Please refer to the below screenshots)

Please refer to the Option 2 guide once again carefully and follow the Upgrade process once again. (Sharing the guide once again below)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/td-p/47187

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.