topic Re: ISSUES WITH INTERNET, THE RUCKUS SEEMS TO NOT BE SYNCING WITH MY HOME AT&T ROUTER in RUCKUS Support for Lennar Homes

ISSUES WITH INTERNET, THE RUCKUS SEEMS TO NOT BE SYNCING WITH MY HOME AT&T ROUTER

SIBAZZ — Mon, 01 May 2023 17:39:23 GMT

Hello, this morning i woke up to my ruckus not working at all with my at&t router, what can i do. i think its because i had a power outage and something got disconfigured

Re: ISSUES WITH INTERNET, THE RUCKUS SEEMS TO NOT BE SYNCING WITH MY HOME AT&T ROUTER

Imran_ruckus — Mon, 01 May 2023 18:52:38 GMT

Hi @SIBAZZ

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I could understand that your RUCKUS setup is not working after a power outage.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same showing the light status and port connections)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC)

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to the above queries or if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ISSUES WITH INTERNET, THE RUCKUS SEEMS TO NOT BE SYNCING WITH MY HOME AT&T ROUTER

SIBAZZ — Mon, 01 May 2023 21:39:53 GMT

Hello i have 2 access points. here are the pictures..

Re: ISSUES WITH INTERNET, THE RUCKUS SEEMS TO NOT BE SYNCING WITH MY HOME AT&T ROUTER

Imran_ruckus — Mon, 01 May 2023 22:25:40 GMT

Hi @SIBAZZ

Thank you for the response and the information you shared.

This issue may happen when the Switch runs on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike) which may be running on a ‘Routing Code’ results in causing this issue. To check the same please follow the below process.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ISSUES WITH INTERNET, THE RUCKUS SEEMS TO NOT BE SYNCING WITH MY HOME AT&T ROUTER

SIBAZZ — Mon, 01 May 2023 23:56:27 GMT

Re: ISSUES WITH INTERNET, THE RUCKUS SEEMS TO NOT BE SYNCING WITH MY HOME AT&T ROUTER

SIBAZZ — Mon, 01 May 2023 23:57:33 GMT

okay i found it.. however the other program is windows only i have a macbook

im stuck here on part 2

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Re: ISSUES WITH INTERNET, THE RUCKUS SEEMS TO NOT BE SYNCING WITH MY HOME AT&T ROUTER

SIBAZZ — Tue, 02 May 2023 00:01:55 GMT

Re: ISSUES WITH INTERNET, THE RUCKUS SEEMS TO NOT BE SYNCING WITH MY HOME AT&T ROUTER

SIBAZZ — Tue, 02 May 2023 00:05:13 GMT

Re: ISSUES WITH INTERNET, THE RUCKUS SEEMS TO NOT BE SYNCING WITH MY HOME AT&T ROUTER

Imran_ruckus — Tue, 02 May 2023 15:11:46 GMT

Hi @SIBAZZ

Greetings!!!

Thank you for the information you shared.

As you are trying to log in with a Switch IP address, you should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address.

To confirm the Switch IP address, try to access your switch from a web browser by pasting the below URL in http or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

Once you confirm the Switch IP Address, please try to access the CLI as mentioned in the other guide from the last post and help us with the command outputs. (Sharing the CLI access guide once again below). There is also an explanation for accessing CLI on Apple MAC devices.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ISSUES WITH INTERNET, THE RUCKUS SEEMS TO NOT BE SYNCING WITH MY HOME AT&T ROUTER

SIBAZZ — Tue, 02 May 2023 15:19:46 GMT

Yes I was able to get to there but what is the credenciales because it’s asking for a login

Re: ISSUES WITH INTERNET, THE RUCKUS SEEMS TO NOT BE SYNCING WITH MY HOME AT&T ROUTER

Imran_ruckus — Tue, 02 May 2023 16:10:05 GMT

Hi @SIBAZZ

Thank you for the response.

Could you please try to log in with Switch default credentials with the combination shown below:

Username: super

Password: sp-admin

Also, try different combinations as shown in the below screenshot:

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ISSUES WITH INTERNET, THE RUCKUS SEEMS TO NOT BE SYNCING WITH MY HOME AT&T ROUTER

SIBAZZ — Tue, 02 May 2023 19:33:55 GMT

Re: ISSUES WITH INTERNET, THE RUCKUS SEEMS TO NOT BE SYNCING WITH MY HOME AT&T ROUTER

SIBAZZ — Tue, 02 May 2023 19:34:09 GMT

okay this is what i see

Re: ISSUES WITH INTERNET, THE RUCKUS SEEMS TO NOT BE SYNCING WITH MY HOME AT&T ROUTER

Imran_ruckus — Tue, 02 May 2023 20:26:56 GMT

Hi @SIBAZZ

Thank you for the response.

Please try to access the CLI on your Apple MAC device with the same username and password as described in the guide. (Please refer to the below screenshot)

If you can access the CLI, please perform the commands shared previously and share the output.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ISSUES WITH INTERNET, THE RUCKUS SEEMS TO NOT BE SYNCING WITH MY HOME AT&T ROUTER

SIBAZZ — Tue, 02 May 2023 20:29:37 GMT

What is CLI? I just showed you a screenshot of the ruckus login that I logged into

Re: ISSUES WITH INTERNET, THE RUCKUS SEEMS TO NOT BE SYNCING WITH MY HOME AT&T ROUTER

Imran_ruckus — Tue, 02 May 2023 21:40:05 GMT

Hi @SIBAZZ

Thank you for the response.

We confirmed the Switch IP address by accessing it on a web browser.

CLI (Command Line Interface) is used to troubleshoot the issues.

As mentioned previously, please try to access the CLI and share the output of the commands.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ISSUES WITH INTERNET, THE RUCKUS SEEMS TO NOT BE SYNCING WITH MY HOME AT&T ROUTER

SIBAZZ — Tue, 02 May 2023 22:20:11 GMT

hoe do i access CLI I showed you on terminal it doesnt work at all

i even send screenshots

Re: ISSUES WITH INTERNET, THE RUCKUS SEEMS TO NOT BE SYNCING WITH MY HOME AT&T ROUTER

Imran_ruckus — Tue, 02 May 2023 23:58:59 GMT

Hi @SIBAZZ

Thank you for the response.

I see you have used ‘inverted commas’ for the IP address, please remove it and try again.

If nc 192.168.1.84 23 does not work, try to SSH as described below (Also sharing the screenshot below once again)

ssh super@192.168.1.84 (super is username, put the username that worked on the web login you tried earlier, and it will ask for the password, again the same password you used to login on a web browser)

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ISSUES WITH INTERNET, THE RUCKUS SEEMS TO NOT BE SYNCING WITH MY HOME AT&T ROUTER

SIBAZZ — Wed, 03 May 2023 11:32:20 GMT

Re: ISSUES WITH INTERNET, THE RUCKUS SEEMS TO NOT BE SYNCING WITH MY HOME AT&T ROUTER

SIBAZZ — Wed, 03 May 2023 11:32:38 GMT

This is what comes up