topic Re: ICX 7150-C12P displays orange light for SYST indicator Stuck at Ping is not alive in RUCKUS Support for Lennar Homes

ICX 7150-C12P displays orange light for SYST indicator Stuck at Ping is not alive

eduardsiquioco — Sun, 30 Apr 2023 22:25:39 GMT

I'm following the guide posted in another post but I am getting trying to do PING but it is saying host is not alive.

printenv
baudrate=9600
ipaddr=192.168.0.3
serverip=192.168.0.2
netmask=255.255.255.0
gatewayip=192.168.0.2
uboot=mnz10114
image_name=SPR08080d.bin
ver=10.1.14T225 (Nov 15 2018 - 04:59:18 -0800)

Environment size: 185/16379 bytes
ICX7150-Boot>ping 192.168.0.2
Change GMAC speed to 1000MB
Using bcm_xgs_gmac-0 device

ping failed; host 192.168.0.2 is not alive

Guide I'm following:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Re: ICX 7150-C12P displays orange light for SYST indicator Stuck at Ping is not alive

eduardsiquioco — Sun, 30 Apr 2023 22:28:40 GMT

Attaching here all photos of setup of IP and connections to the switch

Re: ICX 7150-C12P displays orange light for SYST indicator Stuck at Ping is not alive

eduardsiquioco — Sun, 30 Apr 2023 23:42:00 GMT

Re: ICX 7150-C12P displays orange light for SYST indicator Stuck at Ping is not alive

Jayavidhya — Mon, 01 May 2023 13:52:07 GMT

Hi @eduardsiquioco

Greetings of the day,

For detailed understanding of the issue, please provide an image/photo where you are trying to connect via console / Ethernet from ICX 7150 - C12 P (USB type C to USB ) to PC. ( Physical setup ) like the following example :

Before uploading the photos please login to the RUCKUS account and you can upload the image.

Best regards,

Jayavidhya

Lennar Home Community

Re: ICX 7150-C12P displays orange light for SYST indicator Stuck at Ping is not alive

eduardsiquioco — Mon, 01 May 2023 14:44:36 GMT

Reposted with more pics below

Re: ICX 7150-C12P displays orange light for SYST indicator Stuck at Ping is not alive

eduardsiquioco — Mon, 01 May 2023 14:04:00 GMT

Re: ICX 7150-C12P displays orange light for SYST indicator Stuck at Ping is not alive

Jayavidhya — Mon, 01 May 2023 17:03:49 GMT

Hi @eduardsiquioco

Greetings of the day,

Thanks for the detailed description.

Please try the same troubleshooting steps by turning off the windows firewall. Here I share the guide on how to turn off windows firewall.

Guide to turn off Windows firewall

https://support.microsoft.com/en-us/windows/turn-microsoft-defender-firewall-on-or-off-ec0844f7-aebd...

Please read the guide carefully before starting the steps.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery tutorial video

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Best regards,

Jayavidhya

Lennar Home Community

Re: ICX 7150-C12P displays orange light for SYST indicator Stuck at Ping is not alive

eduardsiquioco — Mon, 01 May 2023 18:07:17 GMT

Thank you. it worked.

Re: ICX 7150-C12P displays orange light for SYST indicator Stuck at Ping is not alive

Jayavidhya — Mon, 01 May 2023 20:52:54 GMT

Hi @eduardsiquioco

I am so glad to hear that the issue got resolved.

Thanks for letting us know.

Best regards,

Jayavidhya

Lennar Home Community