topic ICX7150 stuck in boot mode - "is not alive" when trying to ping and not able to perform recovery in RUCKUS Support for Lennar Homes

ICX7150 stuck in boot mode - "is not alive" when trying to ping and not able to perform recovery

50509760 — Sun, 30 Apr 2023 01:13:50 GMT

Hello,

Initially posted this last week with no response. The switch will not perform basic networking functions like Ping. I've set the environment per the instructions in several posts. Can an engineer please respond with some next steps and/or recommendations.

Our home lost power after which, our ICX7150 will no longer boot. The power light is green and the system light is steady amber. I've attempted a reset after which all status lights blink amber while power light is steady green. I have also tried to perform a software recovery following these instructions: https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

I'm stuck at the point where I test the connection via ping. The switch is not able to connect and gives an "is not alive" message when I ping the server IP. I get the same messaging when I attempt to ping the local IP on the switch as well. I've tried with multiple machines, network interfaces and cables with exactly the same results. Are there any other tricks I can try?

My old post:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/WIFI-is-not-showing-up-and-the-green-lights-are-not-blinking-on/td-p/50834

Re: ICX7150 stuck in boot mode - "is not alive" when trying to ping and not able to perfor

50509760 — Sun, 30 Apr 2023 01:20:28 GMT

Re: ICX7150 stuck in boot mode - "is not alive" when trying to ping and not able to perfor

Imran_ruckus — Mon, 01 May 2023 16:15:01 GMT

Hi @50509760

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared,

As per the case description, I could understand that you are trying a software recovery of the Switch which is stuck in boot mode. And getting the ping is not alive error.

Could you please let me know if you have configured your computer IP address manually and TFTP Server as described in the Software recovery guide? (please refer to the screenshot below). If configured as per the guide, please share the screenshot of the same.

Please let me know if you are getting the same error or are stuck at any point in the software recovery process.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX7150 stuck in boot mode - "is not alive" when trying to ping and not able to perfor

50509760 — Mon, 01 May 2023 17:09:56 GMT

Yes, I did everything that you described before i did the post. I followed the recovery document and they had all the steps before I do the ping test. Thanks!

Re: ICX7150 stuck in boot mode - "is not alive" when trying to ping and not able to perfor

50509760 — Mon, 01 May 2023 17:11:18 GMT

You can also see all the ip's from the putty screenshot

Re: ICX7150 stuck in boot mode - "is not alive" when trying to ping and not able to perfor

Imran_ruckus — Mon, 01 May 2023 17:56:59 GMT

Hi @50509760

Greetings!!!

Thank you for the response and the information.

Could you please help me with the screenshots of the same (Manual IP configuration and TFTP configuration)?

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: ICX7150 stuck in boot mode - "is not alive" when trying to ping and not able to perfor

50509760 — Mon, 01 May 2023 18:23:21 GMT

Re: ICX7150 stuck in boot mode - "is not alive" when trying to ping and not able to perfor

50509760 — Mon, 01 May 2023 18:33:00 GMT

Let me know if you need anything else from my end..

Re: ICX7150 stuck in boot mode - "is not alive" when trying to ping and not able to perfor

Imran_ruckus — Mon, 01 May 2023 19:36:51 GMT

Hi @50509760

Thank you for the information you shared.

As "host 192.168.0.2 is not alive"

Are you turning off the Windows firewall? If not, please turn off the Windows firewall and retry the software recovery process once again.

Please refer to the below link on how to turn off the Windows firewall:

https://support.microsoft.com/en-us/windows/turn-microsoft-defender-firewall-on-or-off-ec0844f7-aebd-0583-67fe-601ecf5d774f

Please let me know if you are getting any errors or are stuck at any point in the software recovery process.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX7150 stuck in boot mode - "is not alive" when trying to ping and not able to perfor

50509760 — Mon, 01 May 2023 20:00:34 GMT

Hello Imran, Still getting the same error after switching off the windows defender firewall for the networks

Re: ICX7150 stuck in boot mode - "is not alive" when trying to ping and not able to perfor

Imran_ruckus — Mon, 01 May 2023 20:50:09 GMT

Hi @50509760

Thank you for the response.

Please restart your laptop once and perform the software recovery once again from scratch. Also, once again please make sure the firewall is in a disabled state.

Below are the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX7150 stuck in boot mode - "is not alive" when trying to ping and not able to perfor

50509760 — Mon, 01 May 2023 22:18:55 GMT

Did everything from scratch and still see the same issue. Looks switch has some issues. Thanks, Gopi

Re: ICX7150 stuck in boot mode - "is not alive" when trying to ping and not able to perfor

Imran_ruckus — Mon, 01 May 2023 23:58:28 GMT

Hi @50509760

Thank you for the detailed information you shared.

Could you please enter the command 'reset' when you are getting ICX7150-Boot>reset as shown in the below screenshot?

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX7150 stuck in boot mode - "is not alive" when trying to ping and not able to perfor

50509760 — Tue, 02 May 2023 00:12:55 GMT

Hello Imran, Did the reset command like you suggested, still I"m getting ' 192.168.0.2 is not alive' message. what to do now? Looks like the is some issue with the switch.

Re: ICX7150 stuck in boot mode - "is not alive" when trying to ping and not able to perfor

Imran_ruckus — Tue, 02 May 2023 16:51:24 GMT

Hi @50509760

Greetings!!!

Thank you for the response and update.

Please help us with the full output of the reset command of the CLI.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX7150 stuck in boot mode - "is not alive" when trying to ping and not able to perfor

50509760 — Mon, 08 May 2023 01:35:51 GMT

Hello,

Here is the screenshot of reset command

Re: ICX7150 stuck in boot mode - "is not alive" when trying to ping and not able to perfor

50509760 — Mon, 08 May 2023 01:36:37 GMT

It is still not working, It would be helpful if you can send me new one or at least the used one.

Re: ICX7150 stuck in boot mode - "is not alive" when trying to ping and not able to perfor

Imran_ruckus — Mon, 08 May 2023 16:21:44 GMT

Hi @50509760

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared,

Apologies for the inconvenience, as per the reset command output the Switch can be recovered by software recovery. Maybe there is something missing in the process.

As mentioned previously please make sure the Windows firewall or any firewall is in a disabled/off state for all network profiles: Domain network, Private network, and Public Network, (Please refer to the below screenshot for more information). Please check the firewall for all three options and share a screenshot for the same.

https://support.microsoft.com/en-us/windows/turn-microsoft-defender-firewall-on-or-off-ec0844f7-aebd-0583-67fe-601ecf5d774f

Please perform the software recovery once again and share the screenshots if you are getting any errors or are stuck at any point in the software recovery process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.